Simi Valley Toyota

Without Nick, Simi Valley Toyota would have lost me as a customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I fir customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I first noticed a problem 4 weeks ago, and I called right away and Amanda set up an appointment to have it checked. Of course, the seat belt worked fine for the mechanic. I was told they could do nothing and to bring it back when it happened again, so the next day when it happened again, I brought it in --the service department was closed, but lucky for me Angel was able to see the issue. And so I had to make appointment 2--3rd visit. The teck confirmed the problem, and since no one ordered the part, just in case- I had to make another appointment to install it. This makes visit 4-same issue-to install-- And as it goes, someone either ordered or someone sent the wrong part. So near the end of the day, Amanda called and said I have good news and bad news, Now Amanda had the car for 4 hours-(quoted 2 hours)-I was under the understanding since this was the 4th time here--they were going to jump on it straight away. I was wrong, I did have an oil change done this day, and when Amanda said they had the wrong part-I suggested that at least i could get an oil change for my trouble. Amanda said she would see what she could do for me. I picked up my car and Amanda said she got a discount approved. $10.00 for 4 days. Since she said she got the $10.00 approved, I felt I needed to speak with a higher manager than the service manager. Lucky, I went into the show room--where I bought my car. I spoke with Nick--He made the customer service difference. (If we don't take care of the customer--someone else will!). I wanted to let the corporation know how one employee makes a difference. Nick took care of my oil change charge, but more important is that he cared about how I was treated- and he wanted me to leave with a positive experience. Thanks-Nick. Feel free to contact me, William Christopher 805-341-1594 More

Very paitent with our decision process. Did not feel pressured to make a quick decision. They helped us to explore all options and then was able to work with the salesman to meet the pricing and model pressured to make a quick decision. They helped us to explore all options and then was able to work with the salesman to meet the pricing and model requirements we had. Very happy that we we able to purchase a quality used vehicle at a fair price. More

I had a very good experience buying a car from Arturo. He was pleasant, not too pushy, and did not waste my time. Thanks Arturo!! He was pleasant, not too pushy, and did not waste my time. Thanks Arturo!! More

My last three new car purchases have been at DCH Toyota of Simi Valley. My recent experience just re-affirmed why we always choose to go back-outstanding customer service. Jason was honest, efficient, an of Simi Valley. My recent experience just re-affirmed why we always choose to go back-outstanding customer service. Jason was honest, efficient, and followed through on every aspect of our purchase. He made us feel at home, walked us through the process in a friendly and efficient manner, and in the end delivered two new beautiful Toyotas. We also were assisted with financial paperwork by Ricardo who was equally helpful and accommodating. He worked with us to keep our payments within our limits and also get the extras we wanted for our cars. More

I am grateful that Gus Herrera and Steve Restivo did the fair thing and allowed which ever customer to arrive first to go for the sale of the car. I am (obviously) glad that I arrived to the dealership firs fair thing and allowed which ever customer to arrive first to go for the sale of the car. I am (obviously) glad that I arrived to the dealership first and was able to purchase the car. Steve Restivo was the best person to have purchased a car from. He is patient, kind, honest, willing to work with you and played a big part in me actually purchasing the car. Gus Herrera is chivalrous, kind, has a great sense of humor, and a playful spirit. I would have been happy had I worked with Gus Herrera as well. You can't go wrong with either of them as they are both an asset to DCH Toyota of Simi Valley. Ron Boularian is like the financing "father" of Toyota. He is soft spoken, kind, patient, warm, honest, and treats you like family not simply a customer. He will explain everything regarding your financing, loan, purchasing contract, options, etc. I felt very taken care of by Ron. Doug Holzkamp is a tough negotiator. Make sure your trade-in does not have any "major" body damage :) Once that part was over and done with I found Doug to have a nice smile and great laugh. He is like the Wizard from Oz. He is where all the magic happens and if you are lucky enough to interact with him, you will be graced with his wit and charm. More

From the moment I spoke with Gus our sales guy on the phone he was friendly, informative and helpful. Then to visiting the showroom and purchasing the car, customer service at Toyota Simi was awesome! phone he was friendly, informative and helpful. Then to visiting the showroom and purchasing the car, customer service at Toyota Simi was awesome! More

Dennis was very patient and well informed about the vehicles. He was easy to talk to and gave us a great price. I highly recommend him! vehicles. He was easy to talk to and gave us a great price. I highly recommend him! More