Simi Valley Toyota

Always a great experience. Robert Hudson is the best! They definitely care about you and your car. Robert Hudson is the best! They definitely care about you and your car. More

Ricky was great salesman and the dealer experience was very pleasant! Will highly recommend to friends very pleasant! Will highly recommend to friends More

Rob is a great service representative, he’s very friendly and personable. He ensures the service crew takes care of my needs and the office is always great to offer me savings on my oil change. and personable. He ensures the service crew takes care of my needs and the office is always great to offer me savings on my oil change. More

That’s was a great experience thanks the atention and service nice deal thanks simi toyota service nice deal thanks simi toyota More

At Simi Valley Toyota, they went above and beyond to ensure we left happy with our new tundra. The extensive knowledge of the sales representative, Mario, was impressive and really helped us understand ensure we left happy with our new tundra. The extensive knowledge of the sales representative, Mario, was impressive and really helped us understand all of the tundras features. From the acquisition team, Jared, also played a big part in ensuring I was happy with the trade in value of my vehicle. Overall a great experience and grateful we chose Simi Valley Toyota! most pleasant experience I’ve had purchasing a new vehicle, go get yours! More

Every time we go to Toyota Simi, there is some chaos or delay. This time, when I dropped of my RAV 4 our service person wanted to charge me and when I explained that we have a package- his first response delay. This time, when I dropped of my RAV 4 our service person wanted to charge me and when I explained that we have a package- his first response is "no you don't". When I explained again that we have a package, he responses "fine, I will check again." Sure enough, we have a package. He said my car would be ready at 4pm. At 3pm he calls to tell us there is an oil leak, and they had to power washed the engine and put a dye in the car. We need to come back in 1,000 miles to have it checked. And the car will be ready by 4pm. At 4pm, we went to pick it up, as we drove in, we saw our service attendant in his personal vehicle having a break (which I understand is allowed - but if you tell people to pick up at 4pm, have someone step in for your position). There was already another young lady waiting for him to return to get her vehicle. She was there since 3:45. Another attendant paged our person (again), no response. After 5-10 minutes another person started to help the lady ahead of us. As he was wrapping up with her, our service person shows up (4:15 -- remember, we said we would be there at 4pm). As he walks up to the counter, to help, us - thinking we were next, an older couple walks in front of us saying they have been waiting a long time. Huh? Where did they come from? Our service person said, they have been waiting well before us - how would he know? He wasn't even there? Another service gentleman said he would help us, But, couldn't find our paperwork. Our service attendant pages to have our car brought up, turns out they never did the dye test! The car wasn't done and they wanted us to wait another 10 minutes for the service department to process the test. We explained that we were told the car would be ready by 4pm, it's now almost 4:25 and the car isn't finished. We have dinner plans. Finally, we got the car back, and my husband went to ask when they can do the dye test and to make sure it's covered by our plan. Our service attendant just walked off; never acknowledge my husband. We didn't leave till 4:40, with no idea about the dye test. At my last service, I explained multiple times that my trunk doesn't open - both with the F.O.B and the button inside the vehicle. The hinges need replacing. You can hear them barely moving as the trunk opens. Sounds like an animal dying. The same service attendant told me the hinges were fine and I had "things" blocking the trunk. I had to take him out and show him there was nothing blocking the trunk from opening before he believed me. Then he told the service department the latch needed replacing, not the hinges. I paid $500 for the trunk to still not work correctly. Last service they told me all my air filters were filthy and needed replacing. My husband said he would do it. He hasn't gotten to it. But, this time my air filters were fine. So, how is it three months ago they needed replacing, they weren't, and this time they were fine? That to me screams, you are trying to charge me randomly. This is my second Toyota. My first Toyota, I used to take to the Simi Service Department, but after a few times off feeling like I was being up-charged or not taken seriously, we changed service centers. The only reason I am taking this Toyota to Simi is because we bought the service package with this car. Once the service package is finished, we will be changing service centers. More

Manish Sharma, my service advisor, explained everything clearly and kept me informed about my air conditioning filter that needed to be replaced. I appreciated that he sent me a video of my car. I most app clearly and kept me informed about my air conditioning filter that needed to be replaced. I appreciated that he sent me a video of my car. I most appreciated that my car was ready by 1 pm and I got an immediate phone call about this. More

Oscar took care of everything and made sure that my vehicle was properly serviced and maintained. vehicle was properly serviced and maintained. More

Mario was very helpful throughout the buying process! He’s a great salesperson! He’s our #1 person we call when we are ready to purchase our Toyota vehicles! He’s a great salesperson! He’s our #1 person we call when we are ready to purchase our Toyota vehicles! More

Great customer service. Great communication. Friendly reps. Always smiling. Welcoming. Top notch service from the technicians. A well rounded well executed team. Definitely Great communication. Friendly reps. Always smiling. Welcoming. Top notch service from the technicians. A well rounded well executed team. Definitely worth the 1 hour commute. More