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Simi Valley Toyota
Simi Valley, CA
3,252 Reviews
We at Toyota of Simi Valley realize there are many choices when it comes to your ‘next auto buying experience’. Every review we have on this site is a testament to one of the golden rules, “treat others as you would expect to be treated”- we live and breathe it here at Toyota of Simi Valley every day. We realize we are not perfect but we certainly strive for perfection at every given opportunity.
If it is a unique ‘car buying experience’ you are looking for that is free from the games, the gimmicks, the haggling and the shady tactics then please take the time to visit our dealership- you will not be disappointed. We are the “#1 Dealer Rater Toyota Dealership in the NATION for 2011” & in California 2012, 2013 for a reason- come and enjoy the ‘experience’.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 PM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 3,252 reviews
January 19, 2015
Bad, bad review for parts department This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $ This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $200 for going through them. When I attempted to use this coupon in December to purchase illuminated door sills I was refused. I was told by the parts manager they since they are running a 20% off parts I could not use the coupon (although the coupon clearly states you simply cannot COMBINE discounts). I was told to return in January. Today I went in again. The 20% sign was still up and I imagine it is always there. Again there was a lot of time spent verifying the coupon. After checking with a manager I was then told the price of the part had gone up and they would ONLY charge me $200.00. That, of course, would mean this item retails for $400.00. I questioned them but in the end decided to purchase the item. Then I was directed to the service department to get a price for installation. After someone chasing after about five different people I was quoted $390.00 for installation only. REALLY!!! After leaving I quickly called Thousand Oaks Toyota. They quoted the part at $299.00 which I later determined is the retail price for this item. They also quoted me $125.00 for install. Let's see ... that is $175.00 LESS than DCH quoted me with my coupon. This is nothing more than a scam and a rip off. I returned to DCH, cancelled my order and got a refund. I advised them to never go into their lunch room and start complaining about government dishonesty and being ripped off because DCH contributes to the same culture that creates angry, disgruntled citizens by their dishonesty. I came home. Purchased the part on line for $245.00 with shipping and will have a body shop install it. I don't care if I paid more because I would never give DCH the satisfaction of getting any money from me in this manner. Recommendation. yeah...don't buy parts from DCH. Shop around, dealers, body shops, on line, anywhere but DCH. And if this is indicative of the dealership I guess you need to be very careful of your purchases and service as well. Such a shame that people continue to make decisions to work for dishonest companies thinking saying I'm sorry covers it all. Uh huh, sorry you got nailed no doubt. Things will never change until people stand up and refuse to accept it or perpetuate dishonesty. More
by ljk
Employees Worked With
Michael Dowl
January 02, 2015
Straightforward and honest I had a great experience with Brian Lamb. We pre-negotiated the specifications and price of the car I wanted via email and phone. When I arrived at I had a great experience with Brian Lamb. We pre-negotiated the specifications and price of the car I wanted via email and phone. When I arrived at the dealership everything was exactly as promised. Brian was straightforward, nice, polite and honest - surprising for a car salesman. :) Ricardo was the same with the contract and paperwork. The whole thing was said and done in a few hours. I left feeling like I got a great deal, was respected and treated fairly. Buying a car as a single woman is not a fun experience and one that has not gone well for me in the past. I was pleasantly surprised by DCH of Simi and highly recommend them. :) More
by jamie.rinehart
Employees Worked With
Ricardo Salazar, Brian Lamb
December 29, 2014
Brian is the best! I had the best of experiences working with Brian. He is very knowledgeable, friendly and explains all the details with patience and care. I would high I had the best of experiences working with Brian. He is very knowledgeable, friendly and explains all the details with patience and care. I would highly recommend him!! More
by msharma
Employees Worked With
Brian Lamb
December 28, 2014
Brian Lamb is like no other!!! I contacted three other Toyota dealerships along with Simi Valley's all the other three were savages with a very high quote but Brian Lamb was the onl I contacted three other Toyota dealerships along with Simi Valley's all the other three were savages with a very high quote but Brian Lamb was the only one who from the very beginning came in with the bottom line beat everybody else's price and we would never go to anyone else and I will refer all my friends to Brian. He wasn't pushy he wasn't annoying he was sweet as a lamb!!! More
by mshepm
Employees Worked With
Brian Lamb
December 22, 2014
Drove 82 miles to purchase car from them and well worth it!! We started looking for a car on Wednesday. We probably responded to 20 different ads on Auto Trader. Almost all of the responses did address any of We started looking for a car on Wednesday. We probably responded to 20 different ads on Auto Trader. Almost all of the responses did address any of our questions and just told us to "come on down". Some never responded at all. DCH Toyota was different. Brian responded right away, he addressed our questions and helped us put together a deal that we were comfortable with. Although DCH Toyota was the furthest dealership we were working with, with over a 2 hour drive, Brian's professionalism and honesty made us feel like it would be worth it to make the trip. We weren't disappointed. Brian had everything set up for us. There were no surprises. He made us feel like we were real people that mattered to him, not just some number on the monthly commission report. In fact, everyone at the dealership was great. They were all friendly and professional. Aspects of the deal were clearly explained without any pressure. Brian even bought us dinner while we were waiting on the car to be cleaned up and paperwork to be processed. This was the best car buying experience I've ever had, and Brian the best salesperson I've dealt with. I would highly recommend the dealership, but especially Brian Lamb. More
by lhsuperiors
Employees Worked With
Ricardo Salazar, Brian Lamb
December 09, 2014
Horrible Customer Service I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolute I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolutely horrible. Today, not only did they blatantly make fun of me in front of other customers, they also accused me of lying about my car, told me that the mechanic who serviced my car ruined my car, and basically told me I was crazy. They were extremely rude and it seemed as though it was sexism at its finest. I know for certain I wouldn't have been belittled or talked down to if my husband had been there. Such a disappointing experience. Please don't go there if you can avoid them. More
by Pgltsbby
Employees Worked With
Duke
November 17, 2014
Getting my 5th car from DCH Toyota of Simi Valley Since the first time I contacted Brian Lamb, asking him for the Internet price for my first Siena, I have had a very strong relation ship with this de Since the first time I contacted Brian Lamb, asking him for the Internet price for my first Siena, I have had a very strong relation ship with this dealership, especially 2 very important people: Brian Lamb, Internet Sales Manager, and Juan Vallin, Used Cars Manager. From the friendly greetings, and the awesome, fast and easy process to jump into a new car, I can't say anything but to just recommend these guys. What usually takes 6-8 hours on some other dealerships, here took less than 2 hours to drive home with my new car. And as I said: this is my 5th car!!! With this "A" Team you can't go wrong. Stop by and just say hello, even if you're not looking for a new car. You won't regret it. More
by efuenzalida
Employees Worked With
Juan Vallin, Ron Bolourian, Brian Lamb
November 13, 2014
we were never pressured into anything My wife and I have been to several different dealerships, Simi Valley Toyota is by far one of the best. our sales person was Brian Lamb and the GM was My wife and I have been to several different dealerships, Simi Valley Toyota is by far one of the best. our sales person was Brian Lamb and the GM was Omar and the service write up was Ivan, have to let anyone know with bad past experience and dealerships that this is a solid location. Brian was top notch, friendly, courteous and professional. we were never pressured into anything, and Brian really listened to what we wanted and delivered. this by far is one of the most stress free and relaxing car buying experience we have had in years. thank you to all the team at the Simi location for making this possible. we will definitely be a returning customer More
by sljohnson
Employees Worked With
Ivan, Omar, Brian Lamb
August 17, 2014
Fantastic Leasing Experience DCH Toyota in Simi is a friendly, no-pressure way to get a great car. The whole process went quickly as well. Thank You Dennis! DCH Toyota in Simi is a friendly, no-pressure way to get a great car. The whole process went quickly as well. Thank You Dennis! More
by matt
Employees Worked With
Dennis Piechowski, Ricardo Salazar
July 14, 2014
Dean Dixon is the MAN! I recently moved from NYC to LA without a car and needed one ASAP. After going to many different Toyota Dealerships (Santa Monica, Culver City, NoHo, I recently moved from NYC to LA without a car and needed one ASAP. After going to many different Toyota Dealerships (Santa Monica, Culver City, NoHo, Keys, Hollywood) being bullied, feeling forced and pressured. One sales man even grabbed my rental keys from me and started walking away with them saying he'd take my rental back so I could drive off the lot in my new Corolla when I had already stated MANY times I was only there to look and test drive. I worked retail in college and that is not how you sell!!! Don't waste you're time with any of those dealerships. Take the 30 min drive thru the mountains and go see Dean. I found Dean through Truecar.com and e-mailed Dean with my quote, which he honored. I got a VERY good deal. Dean was very patient with all my questions as a first time (new) car buyer. He was very straight forward and honest. When the day came to pick up my car the process was fast compared to the horror stories friends and coworkers would tell me. All in all Dean makes buying a car a cake walk. I NEVER never take time to write reviews, but this experience deserved one. Dean won't let you down. More
by crista.cabanas
Employees Worked With
Dean Dixon
