Simi Valley Toyota

They got me what I wanted with Excellent Customer Service I have always been a fan of Toyota. Up until last week I owned a Toyota Tundra. I always serviced my Tundra at Thousand Oaks Toyota. We needed a car I have always been a fan of Toyota. Up until last week I owned a Toyota Tundra. I always serviced my Tundra at Thousand Oaks Toyota. We needed a car with more seating than my Tundra could accommodate, so it was time to upgrade to a Sequoia. I reached out to TO Toyota regarding availability of a 2016 Sequoia and they informed me they didn't have what I was looking for. No explanation; no offers to help me get what I wanted. I reached out to DCH Toyota of Simi Valley and was lucky to partner with Brian Lamb. He too mentioned that they didn't have what I was looking for but explained that the Sequoia was currently in limited production but that he could try to get me exactly what I wanted from the plant. Brian kept his word and delivered. Within just 2 weeks, Brian was able to locate and request the exact Sequoia that I was looking for. It had not been built at that time, but during the entire process, Brian kept me informed of the build schedule, the shipping schedule and the arrival date. This had to have been the easiest car purchase I have ever been through. The fact that DCH Toyota of Simi Valley was willing to do all of this for me shows me that they put their customers first. We also dealt with financing and he did his job offering the pre-paid service plans and the extra add ons, but when we declined, there was no additional pressure put on us. I will have a service visit in the coming weeks and I hope that the service experience aligns with the experience we had purchasing the Sequoia. I cannot speak for the entire sales team at DCH Simi Valley, but if you are lucky to work with Brian, he will not leave you disappointed. More

All about making the customer happy! I had a whole team from DCH Simi Valley work together to take excellent care of me. Starting from choosing the final Prius, test driving, the financin I had a whole team from DCH Simi Valley work together to take excellent care of me. Starting from choosing the final Prius, test driving, the financing, and the promise to make sure my car was perfect for me! Jay-Z got my Bluetooth setup, explained all my wonderful Prius functions and made me leave very happy! Thank you, DCH! Thank you, Jay-Z! More

unpleasant buying experience By far the worst car buying experience I have ever had. My wife and I have been looking for a used Prius for some time and found a great deal on one w By far the worst car buying experience I have ever had. My wife and I have been looking for a used Prius for some time and found a great deal on one with very low miles. Che, our sales rep was very responsive and even texted me in the morning to let me know the car was still there since we were driving almost 200 miles up from San Diego. Che was the only trustworthy person we spoke with and the reason for the one star, otherwise they don't deserve any stars. After a test drive we sat down to go over the numbers. Everything was fine up to this point. Omar the manager came out. He came off as the typical used car salesman and my wife and I both didn't trust him. After agreeing on a price we met with Ron. Ron was extremely unprofessional. I understand that trying to sell the gap coverage and extended warranty is his job but the blatant lies and scare tactics were ridiculous . First he tried to convince my wife that our banks financing would have a cap on the gap coverage and we would be screwed, complete lie. Then he went into how expensive repairs would be and that since these cars are so new no mechanics would touch them and parts were extremely expensive. We kindly declined but he would not let up. He went on to explain if the key was $550 just imagine how much the parts are going to cost. It was amazing how unreliable he was making the car sound. If I hadn't done my due diligence on researching the reliability of the Prius plus the extensive track record my wife and I have had with previous Toyotas, I would have walked out. I would expect this kind of sleazy car sales tactics from a used car lot on the corner but not a reputable Toyota dealership. If it was not for the car being exactly what my wife wanted at a reasonable price, with such low miles, I would have never done business with this establishment. More

customer service, the worst i got a car a month ago and the car was missing the floor mats, they told me if i bought the car they will send me the new carpets in that same week i got a car a month ago and the car was missing the floor mats, they told me if i bought the car they will send me the new carpets in that same week of december, i havent got them yet, besides that they may go back to the dealer two times because of their fault and when i asked them who will pay for my gas and mileage, they did not even say sorry! More

Thank You DCH Toyota Simi Valley As a first time car buyer I was skeptical of my first experience. After hours of negotiating, I was able to leave in a brand new 2016 Toyota Corolla L As a first time car buyer I was skeptical of my first experience. After hours of negotiating, I was able to leave in a brand new 2016 Toyota Corolla LE. I am extremely happy with The sales team. Thank you Kareem for helping me find my perfect car. I know I was difficult for you guys. Today I brought in my car for its first 5,000 miles and the Service team lived up to their standards. Pat was so informative and very helpful in teaching me the quirks of my car. Everyone one in the Service department were extremely helpful. Thank u for everything! More

Excellent Experience Purchased a 2010 Tacoma a week ago and brought it in for a due bill on my headlights having moisture in them. Not only did they replace both headlight Purchased a 2010 Tacoma a week ago and brought it in for a due bill on my headlights having moisture in them. Not only did they replace both headlights, but they even upgraded them at no cost. Thank you Sam. More

Excellent Experience We went to Toyota to get a newer truck. Jay Z was our sales person, let me tell you he was the best salesman we ever had. He gave us a great deal on o We went to Toyota to get a newer truck. Jay Z was our sales person, let me tell you he was the best salesman we ever had. He gave us a great deal on our newer truck we purchased, and was very hard working to get us financed and in our truck. Everyone at DCH Toyota in simi valley was great. We will definitely go back. More

Service recall Thank you Sam ,Pat, Cesar and the DCH Toyota Simi Team. Appreciate the professionalism I received today on the spare tire recall inspection. Impressiv Thank you Sam ,Pat, Cesar and the DCH Toyota Simi Team. Appreciate the professionalism I received today on the spare tire recall inspection. Impressive display of Toyota product support and nice folks to back it up ! More