Simi Valley Toyota

The service here is usually great … but my service advisor Oscar Robles , who I’ve used for the very first time was not very good … He doesn’t smile , acts very serious and acted short tempered and advisor Oscar Robles , who I’ve used for the very first time was not very good … He doesn’t smile , acts very serious and acted short tempered and impatient after I declined further service … he still charged me a diagnostic fee of 200$ after I told I him that I will be back for the recommended service . I couldn’t get it all done on the same day because the car I was servicing was my mom’s vehicle and the recommended services would’ve added up to about 800$ . I needed her green light first before making any decisions … but nevertheless, Oscar doesn’t radiate kindness and comes off as very dry and to me unprofessional … I’ve been in customer service for over 25 years, which I believe qualifies me for making such a statement … Two days later now I’m back at the dealership and decided to go for Rob Osborne , who is super nice , smiles, is courteous and is very good at giving great customer service … My mother even wants to buy a brand new vehicle from this dealership .., but one thing is clear … I will never go back to Ocarina Robles again… More

Buying process was as expected but finance guy was cocky and blatantly manipulative. Humor was not appreciated. and blatantly manipulative. Humor was not appreciated. More

We had a great experience at Simi Valley Toyota. Our contact person was Leo Negrete and he went above and beyond our previous experiences with other dealers (this is our 12th Toyota) including send Our contact person was Leo Negrete and he went above and beyond our previous experiences with other dealers (this is our 12th Toyota) including sending a video of the vehicle. He was very interactive and a pleasure to deal with. Jared was the "closer" and was very personable and professional. More

They found a used car that I love and am very happy. Everything was explained thoroughly during the visit which I appreciat. Everything was explained thoroughly during the visit which I appreciat. More

I highly recommend this dealership to anyone buying a car! The service is outstanding, from my contact with Leo in sales to finalizing the deal with Paul in Finance. Leo was professional from first conta car! The service is outstanding, from my contact with Leo in sales to finalizing the deal with Paul in Finance. Leo was professional from first contact via texting and email all the way when I first stepped o to the dealership lot.Leo was knowledgeable about the product and listened to my needs when I expressed them. Paul in Finance clearly and concisely walked me through the documentation signing and also explained optional products if I wanted additional coverage. I would definitely buy another car from this dealership based on my recent experience with their staff. More

Everyone was welcoming and I appreciate Leonardo for helping me out! Buying a car was hassle free! helping me out! Buying a car was hassle free! More

Everyone was super friendly and nice. Inquired online and got a response immediate. Worked with Joe B who was very knowledge and thorough. Inquired online and got a response immediate. Worked with Joe B who was very knowledge and thorough. More

Great service! I will definitely be bringing my vehicles back for all future services. Oscar was very helpful and professional. I will definitely be bringing my vehicles back for all future services. Oscar was very helpful and professional. More

Collin was extremely kind, helpful, knowledgeable and professional! He was never pushy and made us feel like he was truly for us This was by far our best car buying experience ever!! professional! He was never pushy and made us feel like he was truly for us This was by far our best car buying experience ever!! More

Excelent customers service I recommend this place, all the staff very friendly. Brian very professional the staff very friendly. Brian very professional More