Simi Valley Toyota

Happy with service dept special thanks to Steve for taking care of my vehicle issue taking care of my vehicle issue More

I spoke very clearly with regard to two issues to each employee I spoke with. The phone attendant did not notate my message correctly. The SA, service advisor, whom I refer to as the “sales associate”, wa employee I spoke with. The phone attendant did not notate my message correctly. The SA, service advisor, whom I refer to as the “sales associate”, was more concerned with selling me services that i had already taken care of after my full service 6 weeks ago, and less concerned about my reason for coming in. He did not listen clearly to my needs and request for services therefore he dis not communicate accurately to the mechanic. I didn't feel he was aa friendly as he could be. The mechanic seemed to do his best to address my concerns and shouldn't have has to apologize for the incompetence of the others who are making his job more difficult and taking my time. The mechanic acted professionally. I am considering going to a different dealership for my services next time. . I didn't give 2 stars because the mechanic was helpful and seemed to make serving the customer his priority. More

Rob our service advisor is great! Responsive, explains what’s going on with our Highlander 2023. Disappointed that our Highlander had warped rotors in the front, after just 15,000 Responsive, explains what’s going on with our Highlander 2023. Disappointed that our Highlander had warped rotors in the front, after just 15,000 miles. Thought Toyota’s with be built to go up & down grades. The Highlander has awd & snow gear, but rotors must not be beefy enough. More

Finally, Simi Valley Toyota, finally. I had been to this dealership quite a number of times with quite a number of negative experiences. In my very recent search for a reliable car for my I had been to this dealership quite a number of times with quite a number of negative experiences. In my very recent search for a reliable car for my mother, I had done extensive research on Honda Accords. We were actually about to purchase one across the street, but decided to get some lunch before the tedious process. On our way to the restaurant, mom said, “let’s quickly stop at Toyota, it’s right there.” Jake came out immediately and asked if we need help. I asked if he could quickly bring a Camery, and he gladly did. He also stated, right off the bat, how low his offer would be as to not waste either one of our times; a personality right up my alley. My mom fell in love with the sleek, sporty look. Mom took a quick test drive and we looked at one another in agreement. I told Jake, give it a wash and we’ll be back after lunch. I offered the $17 cash I had in my pocket as a deposit, but with a smile upon his face, he stated that he trusted me and that the car would be ready upon our return. As promised, it was. Within half an hour after we got back to the dealership, my mom drove home her brand new car. Doesn’t get easier than that. Keep up this momentum, Simi Valley Toyota. I’ll be back sometime this year to get my wife the same car at the same deal (hopefully). Go see Jake, folks. You could thank me later. More

Came in early to ensure quick service. Took 2.5 hours for an oil change. Unreal. Took 2.5 hours for an oil change. Unreal. More

Great experience overall. Everyone I interacted with, from the sales person to accounting, was a pleasure to deal with. Definitely recommend this dealership. Everyone I interacted with, from the sales person to accounting, was a pleasure to deal with. Definitely recommend this dealership. More

Everyone at the dealership was so nice and attentive. Steven and Michael helped me find and purchase the perfect car. Steven and Michael helped me find and purchase the perfect car. More

Michael is the best, he got me the best deal! Great customer care and service. Great customer care and service. More

It was a great experience. Staff was helpful and knowledgeable. They made the process seamless Staff was helpful and knowledgeable. They made the process seamless More

Excellent customer service all around! Donna & Kevin made the experience, painless and smooth. Great Job! Donna & Kevin made the experience, painless and smooth. Great Job! More