Simi Valley Toyota

Up until this last visit, Simi Toyota was 5 STAR. This last visit, not good. Some areas were just fine however when I arrived on time for my appointment (12:45) I received a Yellow 12:45 magnet and This last visit, not good. Some areas were just fine however when I arrived on time for my appointment (12:45) I received a Yellow 12:45 magnet and then a truck pulled in behind me with a 1:15 Yellow magnet (30 minutes early) and the service tech took that truck before checking me in. I asked another service tech why they would take a 1:15 at 12:45 when a 12:45 is in line first? Finally, after seeing some frustration growing, a service tech came out and said he would get my paperwork started for the tech who took the 1:15 truck. Once I was checked in, I sat in the lobby which again, no problems at all. When the service was complete, the tech who took the 1:15 truck called me up, checked me out and acted like just another day with no sort of explanation for his mix up earlier. I'll continue to visit Simi Toyota and hope this one appointment was just a hiccup to what is a very nice dealership. More

Joe B kept the communication going and helped through the process. Beyond Joe, the entire team was there each visit to help make the right decision process. Beyond Joe, the entire team was there each visit to help make the right decision More

Thank you so much and I appreciate for Ashley she is very nice seller she helped us all lot and she is very kind to everyone. nice seller she helped us all lot and she is very kind to everyone. More

Great and honest dealership. We took the car to a local mechanics for a second opinion and they were totally OK with it. We even got Toyota insurance on a used car for 4 years th We took the car to a local mechanics for a second opinion and they were totally OK with it. We even got Toyota insurance on a used car for 4 years that can be extended once it expired. All in all great experience and we got a great RAV4. Thank you Mario and Juan for a great service. More

Incredible experience at Simi Valley Toyota! Everyone treated us with the upmost respect and gave us time and space to make the right decision for our family. Would recommend to anyone! Everyone treated us with the upmost respect and gave us time and space to make the right decision for our family. Would recommend to anyone! More

Appreciate seeing the video of my car’s checkup. The shuttle service is very valuable to me as a single person. I do not have to use public transportation while my car is serviced. The shuttle service is very valuable to me as a single person. I do not have to use public transportation while my car is serviced. More

Mark did a great job with assisting with my truck, was ready when promised and on time ready when promised and on time More

All employees of the dealership are Professional and courteous. Deliver on time treat you with respect courteous. Deliver on time treat you with respect More

I get all my service needs here. Mark Platz has always been an excellent Service Advisor. Will consider buying my next car here. Mark Platz has always been an excellent Service Advisor. Will consider buying my next car here. More

The service was fast and friendly and very convinent and i got what i wanted and they were very helpful i got what i wanted and they were very helpful More