Simi Valley Toyota

The "normal" service was excellent but a safety software update on the front camera resulted in my back hatch incapable of opening with keyfob or dashboard button. I didn't discover this until an hour or tw update on the front camera resulted in my back hatch incapable of opening with keyfob or dashboard button. I didn't discover this until an hour or two after I returned home and needed to load something. Two stars might seem a low rating for this, but this is the second time this has happened in a software update. Both times, the problem was easily fixed with a new upload, but the service department should have checked all systems before declaring the service done. More

Great dealership, every person I have spoke. With has been helpful and courteous, always a great experience With has been helpful and courteous, always a great experience More

I bought my last car here in 2017 and just bought a new one last weekend. I found the sales people very nice to deal with. Not overly pushy and took the time to explain in detail any questions had. I had a one last weekend. I found the sales people very nice to deal with. Not overly pushy and took the time to explain in detail any questions had. I had a very specific car I wanted, the Windchill Pearl colored Prius PHEV XSE. They kept looking and drove to Anaheim to bring back the one I wanted. I love my new Prius!!! I also love the service dept and used them exclusively for my last car, except for new tires. They are always spot on in estimating the time it will take and show videos of the car while it's being serviced. More

Did a lot of preventive maintenance and it was done on time. I had a tight schedule and they got it done. time. I had a tight schedule and they got it done. More

Dealership easy to get to. I was welcomed by service representative Rob. This was my first time there. All issues handled as communicated. I am very pleased with my experie I was welcomed by service representative Rob. This was my first time there. All issues handled as communicated. I am very pleased with my experience. More

Chase was my Salesman and I don't see his name. He was great. I expected a much worse experience and he was great. He was great. I expected a much worse experience and he was great. More

Everyone was courteous and helpful from phone calls to in person. The whole process was efficient and pleasant. Katie, who helped me out, was fantastic. Thank you for making our experience from buying our person. The whole process was efficient and pleasant. Katie, who helped me out, was fantastic. Thank you for making our experience from buying our car to service an A+ experience. More

Original service quote for oil change ( synthetic) and tire rotation was $175 which I thought was excessive . I took off the tire rotation and was quoted $120 for just the oil which I still thought was ov tire rotation was $175 which I thought was excessive . I took off the tire rotation and was quoted $120 for just the oil which I still thought was overpriced but approved . When the car was done service guy presented bill for $65 and I was pleased with that so I will come back . Note :Been a customer for 15 years . More

My greeting was Quick & friendly. My service team was communicative and efficient. Robert Hudson explained throughly and patiently answered questions. My shuttle driver Mike IS THE BE My service team was communicative and efficient. Robert Hudson explained throughly and patiently answered questions. My shuttle driver Mike IS THE BEST! Overall as usual a terrific experience at Simi Valley Toyota More

Always on time, friendly and helpful. Clean environment, nice waiting room. Respectful staff and management. Clean environment, nice waiting room. Respectful staff and management. More