Simi Valley Chrysler Jeep Dodge Ram - Service Center

I BROUGHT MY JEEP IN FOR SERVICE AND EVERY THING WAS EXPLANED TO ME SO I COULD UNDERSTAND WHAT NEEDED TO BE DONE. MR. HIGHTOWER WAS VERY HELPFUL EXPLAINING ALL ASPECTS OF MY VISIT. EXPLANED TO ME SO I COULD UNDERSTAND WHAT NEEDED TO BE DONE. MR. HIGHTOWER WAS VERY HELPFUL EXPLAINING ALL ASPECTS OF MY VISIT. More

Jeff took the time to inspect the car and point out blemishes on the paint. He suggested some methods that I could use to remove some paint rubs and improve the aesthetics of the car. I had an appointm blemishes on the paint. He suggested some methods that I could use to remove some paint rubs and improve the aesthetics of the car. I had an appointment and the check in process was quick and efficient. The coupon I had made the price very reasonable. I would definitely recommend Kirby and Jeff in particular. More

Robert Billing in the service department is always very helpful and accomodating. This is why I continue to return to Kirby for all my Dodge service. helpful and accomodating. This is why I continue to return to Kirby for all my Dodge service. More

Jeff Hightower provided me with excellent service on my 2011 Jeep Wrangler. He is freindly and takes the time to listen to the reason for my service visit. Jeff was able to get me an appointment for servic 2011 Jeep Wrangler. He is freindly and takes the time to listen to the reason for my service visit. Jeff was able to get me an appointment for service within one day of my call. He asked questions and provided me with valuable information about my Jeep. I believe he truely cares about my vehicle and my needs. He strives to exceed my expectations and accomplishes this each time I visit for service. I enjoy bringing my Jeep in for service and will continue to come to Kirby to see Jeff for all of my service needs. More

Jeff is knowledgeable, personable and helpful. I would not take my new van to anyone else and feel secure my vehicle is running safe for myself and my family. not take my new van to anyone else and feel secure my vehicle is running safe for myself and my family. More

Took my Jeep in for service and as usual Jeff was excellent, got my car in right away and completed the service very quickly and got me back on the road again. I leased my Jeep at the Simi Valley Kr excellent, got my car in right away and completed the service very quickly and got me back on the road again. I leased my Jeep at the Simi Valley Kriby dealership and have had all my servicing done there as well. Great people there! More

My husband I brought his Chrysler in to worked on. Robert gave us his honesty on things, helped us understand how much and how long it would take for us to get the car done. We then brought in our Dodge Ram gave us his honesty on things, helped us understand how much and how long it would take for us to get the car done. We then brought in our Dodge Ram to get serviced and again Robert helped us and was very helpful. More

I would like to give kudos to Jeff Hightower at the service dept. Normally the thought of going to the dealership service dept. makes you cringe. But my experience with Jeff was very informative and service dept. Normally the thought of going to the dealership service dept. makes you cringe. But my experience with Jeff was very informative and I feel I made a friend. I can't wait till my Jeep needs service again. That sounds crazy but.......... Thank you Jeff and the Kirby Auto Group. Dante Sorrenti 805-300-1107 More

Couldn't of had a better experience coming to this dealership to have my Dodge Dart serviced. Jeff made sure I was taken care of and left was all around awesome. Will be coming back here time and ti dealership to have my Dodge Dart serviced. Jeff made sure I was taken care of and left was all around awesome. Will be coming back here time and time again, no doubt about it. More

My "change engine oil" light came on. I called Kirby (where I purchased my 2008 Chrysler Sebring Convertible from the previous owners where service was not handled in such friendly, courteous and Kirby (where I purchased my 2008 Chrysler Sebring Convertible from the previous owners where service was not handled in such friendly, courteous and knowledgeable manner ), and spoke with Robert. He was very personable and helpful, eased my concerns about all issues on the telephone, and provided me with the information I needed to make choices. Robert told me there was alternate transportation provided for customers. This made it stress free so I did not have to interrupt others to assist me. Robert also told me about the 4 oil changes and 2 tire rotation service plan for $79.95 which I truly appreciated, as oil changes alone elsewhere would cost me so much more in the long run--not to mention the tire rotations. So I purchased that service. There were little things I needed checked out about other areas of my car, and Robert reassured me they would be. And they were. Robert provided me with easy to understand explanations when I picked my car up (I am a senior female), and the auto mechanics did a wonderful job with the resolutions to my issues--some where just instructional to the driver that Robert relayed to me in such a way I could laugh and not feel like an idiot. And, the estimate was not exceeded! This is commedable for a dealership service department, as I've had bad experiences with other dealers in the past thirty plus years. Robert took the time to explain to me what my next service would entail: what needed to be done and why, the time required and the cost--which is very important to know in advance. Purchasing the oil change plan reduces the major service cost! He also explained one issue the mechanics found and we discussed options. The outcome was different than previous dealers I've been to. I was left to feel in control of making a decision instead of someone just telling me "this or that" HAD to be done. My experience was actually enjoyable and stress free. Kirby has set a standard for customer service. I will return and I will refer. But the employees are what makes the experience the best--and their honesty. So, I thank Robert for all that he did for me. I trust him. What better recommedation could I give. Thank you for letting me share my experience. I'll be back! Kirby doesn't arrange for their convenience, they arranged everything for mine. More