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Simi Valley Chrysler Jeep Dodge Ram - Service Center

Simi Valley, CA

4.6
288 Reviews

288 Reviews of Simi Valley Chrysler Jeep Dodge Ram - Service Center

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November 08, 2019

Jacob & Kevin at Simi Valley Jeep Service Dept were great to deal with. Factory recall work was done quickly and the communication was great. I highly recommend them. More

by John K
Recommend Dealer
Yes
Employees Worked With
Kevin - service manager, Jacob- service writer
Nov 09, 2019 -

Simi Valley Chrysler Jeep Dodge Ram responded

Thank you for the five stars, John! We are pleased to see that Jacob and Kevin provided you with excellent communication regarding your service. If we can do anything else for you, please be sure to let us know!

October 27, 2019

Excellent Customer Service Took my Jeep Grand Cherokee in for service, trying to figure out why the buttons on my console stopped working. Quick in and out service at a great p More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
San Navar
Oct 27, 2019 -

Simi Valley Chrysler Jeep Dodge Ram responded

We truly appreciate your great service feedback for our team and we are glad we could assist you with any concerns with your Jeep. Let us know if we can do anything else. We welcome you again!

September 19, 2019

They came through as promised. My dealer (Dependable Dodge) blew me off for several months for a major warranty issue on my truck. I realize dealers don't like doing major warranty More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Anaya, . .
Sep 20, 2019 -

Simi Valley Chrysler Jeep Dodge Ram responded

Hi, First and foremost, we are ecstatic to hear that we have a loyal customer, for life, in you! It is always exciting to hear. I suppose we have Jacob to thank for that. It is a pleasure for us to read that our team has provided you with excellent care of you and your vehicle. We hope you are still enjoying your latest ride!

August 29, 2019

Got it done Most dodge service departments are awful and they don’t keep common parts in stock. A simple ignition change takes a week to get the part and install More

by Rjterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Sax
Aug 29, 2019 -

Simi Valley Chrysler Jeep Dodge Ram responded

Hello RJ, We try to make the visits of our guests as convenient as possible. Thank you for allowing us to resolve your ignition issues. Your feedback is important and will be passed along to management. You are always welcome to visit. Have an amazing day.

August 14, 2019

Terrible Service Center We purchased our 2013 Challanger new from Simi Dodge, the sales staff was very helpful. But the service department is the worst, they are not friendly More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin in the service department was the worst.
Aug 15, 2019 -

Simi Valley Chrysler Jeep Dodge Ram responded

Hi Scott, ​ ​We take our customers' feedback seriously and I would appreciate the opportunity to speak with you and directly address your concerns regarding your recent experiences with our Service Department. Could you please contact me at your earliest convenience? ​I look forward to hearing from you. ​Best, Mac McKinley General Manager 805-581-9090

Aug 15, 2019 -

Scott responded

Mac, I left you a message yesterday and just left you another one today. If you truely want to talk about this please reach out to me. Scott Stevens

July 09, 2019

Great Customer Service It started with a phone call to make an appointment for a “recall” and the first person that answered the phone was efficient, but friendly! She direc More

by 4X4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
San in Service
Jul 10, 2019 -

Simi Valley Chrysler Jeep Dodge Ram responded

Thank you so much for sharing your wonderful experience! We take pride in making sure our customers are our priority, which is why we are truly happy to hear that you had a great experience during your time with us. Please know we appreciate your business and hope to see you again!

October 23, 2018

Service Department Thank you San Navar and Dean Heller for your time and efforts! Awesome customer service and top notch Tech service on my Jeep! Really appreciate your More

by Charles B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Heller 5 STARS *****, San Navar, . .
August 31, 2017

Service department This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that wa More

by Marie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin , . .
July 23, 2016

The worst customer service department My car has been there since June 20, 2016 I've called, talked to managers Zach and Brysn, promised phone calls back for an update but I get nothing.. More

by maewachtel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Sax, San Navar, Clayton Work, Bryan Webster
July 02, 2016

For Great Auto Repair...Go somewhere else I took my Ram 1500 in due to air conditioner not working properly. Well, a week later and a lot of excuses, to include that a rodent had eaten through More

by artman11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
San Navar
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