Simi Valley Chrysler Jeep Dodge Ram

Jeff has always been a pleasure to work with and is very friendly and knowledgeable. If I had to go to another dealership for service on this car, based on the amount of vehicle problems I've had, I would friendly and knowledgeable. If I had to go to another dealership for service on this car, based on the amount of vehicle problems I've had, I would have sold the car a long time ago. (Wayne has also been very helpful.) More

It is unusual that I would take time to write a positive review of a product or service. As a consumer, I expect that every purchase I make should be a positive experience. However, recently I had an extr review of a product or service. As a consumer, I expect that every purchase I make should be a positive experience. However, recently I had an extraordinary customer experience that sets a high standard for future purchases. Two weeks ago, I purchased a used Chrysler 200 at Kirby Chrysler Jeep Dodge Ram of Simi Valley and from the very start I felt important and valued. For those of us familiar with making an automobile purchase, we know it can be an overwhelming and frustrating journey. Depending on our circumstance, we can be at a vulnerable point in our lives and ripe for making bad decisions. I believe it is common to suspect that the dealership is determined to take advantage of our need and desire to buy a car and capitalize on our anxiety. I am pleased to say that this was definitely not the case at Kirby! My salesperson, Art Kupelian, acted professionally and was genuinely committed to working with me to find the perfect solution to my needs and interests. After deciding on the car, I was politely directed to Bob Hazeski who managed the payment process with sensitivity. Bob presented me with a variety of options and never pressured me into making any decision that was not consistent with my needs. Once completed, I was confident that I made the right choices and grateful that Bob was able to take much of the "bite" out of the payment procedure. Afterwards, I was gently handed off to Zach Sax at the Kirby Service department. It is extremely reassuring to know that there is a quality service team available in support of my automobile needs. Zach has been an outstanding point person in coordinating several upgrades and assisting me in setting up a maintenance schedule that will ensure a healthy long term return on my investment! Family is important. When a business is successful in making you feel like it has become a part of your extended family, it says a lot about their values and approach to customer satisfaction. Since purchasing my Chrysler 200 at Kirby Chrysler of Simi Valley, I have been contacted on several occasions by Kirby team members to "check in" and see if there was anything else I needed. I am happy to say that everything is great and equally thrilled to know that if it wasn't, I have a "family" to go to for support! More

They quickly fixed my truck's electrical issue to get me back on the road. Very friendly and helpful service department. Love the complimentary wash after service. back on the road. Very friendly and helpful service department. Love the complimentary wash after service. More

My Husband and I had a great experience here. Vinnie was so helpful and knew a lot about the cars. He was friendly and seemed to really care about what we needed and wanted. He shared personal experience an so helpful and knew a lot about the cars. He was friendly and seemed to really care about what we needed and wanted. He shared personal experience and asked a lot about us as well. Eugene worked really hard to get us in the car we needed for our growing family, even though we had a few speed bumps to over come, he make it possible with no problem. Bob was very helpful with all the finance stuff and recommended what he thought would be good for our family in the long run. I will be telling everyone I know to go to Kirby Simi to get a car new or used. My husband wants a new truck in a year and you can bet we will be back at Kirby Simi to get it. Thank you guys for helping us get our first family car. We feel safe to bring our daughter home now. You guys are the BEST! More

Jeff was very helpful and a joy to work with. Very personable. Did not talk down to me as some dealers will with women clients. personable. Did not talk down to me as some dealers will with women clients. More

Great working with Art! Honest trustworthy dealership. I had gone to another dealer in Ventura CA and was basically lied to on the price and car availability. Art was execellent and honest salesperson had gone to another dealer in Ventura CA and was basically lied to on the price and car availability. Art was execellent and honest salesperson More

The staff at Kirby Chrysler Jeep Dodge Ram of Simi Valley are very pleasant to deal with, from the guys at the desks to the guys who work on the cars to the cashiers. Zach took great care of me during my vis are very pleasant to deal with, from the guys at the desks to the guys who work on the cars to the cashiers. Zach took great care of me during my visit and Jeff answered some of my questions. Both are great guys. I was very impressed with the level of professionalism, friendliness, and knowledge. I felt like they were on the level with me and didn't try to upsell me on a bunch of junk I don't need. I will definitely recommend this location to my friends and family as well as return again in the future for any vehicular needs. More

Went to 2 other dealers prior to going to Kirby. The experience at Kirby was so much better than the other dealerships I had visited. Art was the sales person that I was dealing with and was a grate pe experience at Kirby was so much better than the other dealerships I had visited. Art was the sales person that I was dealing with and was a grate person to deal with. Was straight forward with cost and trade and was respective of my time. He located the Truck I was interested in and with the options I wanted, set up delivery made sure I was informed on its arrival and made sure I was a satisfied customer. Bob in finance made financing simple and effortless. Met Cuck at the close of the deal and he also made sure that everything was good and I was leaving a happy and satisfied customer. I would reccomend Kirby to anyone who is looking for a new or preowned car or Truck. More

With less than an hour to close, Wayne and his staff took my vehicle in for repair and got right on it. My older model Jeep requires a part that is no longer in stock. It's being overnighted for installati my vehicle in for repair and got right on it. My older model Jeep requires a part that is no longer in stock. It's being overnighted for installation first thing in the morning. Your team is the best! I must say, I enjoyed browsing the showroom and lot with Jesus and later Marc. These gentlemen really know how to make a person feel welcome with no pressure to buy. In fact, every employee with whom I came in contact were so pleasant and professional. Kirby is top on my list for parts and service, and now for future purchases. Thanks guys! More

My experience at kirby was great, as soon as i entered the dealership i was greeted by Art Kupelian and shown the car i inquired about online. Art worked with me on my tight budget and got me into my new the dealership i was greeted by Art Kupelian and shown the car i inquired about online. Art worked with me on my tight budget and got me into my new car without a problem. I would recommend anyone that is looking for great and friendly customer service at a dealer to come to Kirby and speak to Art Kupelian he gets the job done.. More