Simi Valley Chrysler Jeep Dodge Ram

Long, 6 hours. But of course, that is to be expected. Was very disappointed to find out that there was NO A/C in back of SUV. Everyone was very helpful and tried to make us as comfortable as possible. Del Was very disappointed to find out that there was NO A/C in back of SUV. Everyone was very helpful and tried to make us as comfortable as possible. Delivered at nite and didnt see scratched front bumper, took next morning for due bill to fix, have not heard anything yet. Everyone worked as hard as possible to get me almost everything I wanted. Did not pressure me to get bells and whistles. More

Great customer service Love working with this dealer, Spencer, Tom and Debbie was such a great help! I’ll definitely come back to buy another car within this dealer. Love working with this dealer, Spencer, Tom and Debbie was such a great help! I’ll definitely come back to buy another car within this dealer. More

Amazing Mac the owner and his crew were outstanding. They were able to match my family with the truck we wanted and that was best for us. Some of the best cus Mac the owner and his crew were outstanding. They were able to match my family with the truck we wanted and that was best for us. Some of the best customer service experiences I have ever had buying a truck. Highly recommended! More

Great Customer Service It started with a phone call to make an appointment for a “recall” and the first person that answered the phone was efficient, but friendly! She direc It started with a phone call to make an appointment for a “recall” and the first person that answered the phone was efficient, but friendly! She directed my call to the service area and my appointment was made quickly! When I arrived at the dealership I was greeted quickly by San my service advisor and told how long it would take to handle the recall. He directed me to the waiting area. While there someone passing through and engaged me in conversation about how things were being handled and after my positive response he said, “That is how we like it!” He carried himself as if he was in management! My truck was returned in the time promised by San and I was on my way to run other errands! More

The BEST experience The thought of going to a dealership and buying a car is right up there with going to the dentist for me. I totaled my car and my wife and I have b The thought of going to a dealership and buying a car is right up there with going to the dentist for me. I totaled my car and my wife and I have been looking for 6 weeks for the one that we wanted. I found it online at this dealership. I called and spoke to Art Kupelian. I asked if the car was still available. He asked for my info and told me that he would call me back. I was skeptical because I thought he just wanted my info. What followed was about 30 minutes of text messaging back and forth. He asked me ONE time if I wanted to come see it. No high pressure or games. The one thing that struck me about him as unique was that he was extremely articulate in text and seemed extremely professional. I then told him that I lived 80 miles away. I explained to him firmly but politely that I was willing to come see it HOWEVER if the price or availability of the car changed before I got there I would be forced to cause a major scene and retaliate on social media. He was kind and understood. We negotiated a price online so it was in writing. My wife has been under the weather and a 90 minute car ride one way was not something she wanted to do but I convinced her it might be worth it. WAS IT EVER! We bumped into Art as we came out of the restroom there. He was very professional and made us feel at ease. We went for a test drive and could not believe how clean and lightly used the car was. We purchased a 2017 Ford Explorer Limited. We went back inside and they were nice enough to let us bring our puppy with us. We filled out a credit application and I presented my pre approved docs with Capital One financing. The longest part of this process was the financial paperwork which seems like the norm. There was no haggling and although I could have tried to deal on the car we felt like we got a ridiculously fair price. The finance guy, Sean Green was great as well. Sean wanted to ask us to buy a warranty but we declined. He tried hard, which is his job but was super polite about accepting our wish not to purchase it. As we went outside to leave we met Ted Barnes who is Art's manager. We spent 10 minutes explaining that after viewing literally hundreds of cars online, we really wanted this one. The whole process was a leisurely 90 minutes and one that I would repeat again with Art and Simi Valley Chrysler Dodge Jeep Ram. Art is THE most professional car salesman that we have ever encountered and we HIGHLY recommend him and this dealership. More

Bad Customer Service and Financial Staff Purchased vehicle on September 26, 2018. Still waiting for tags and registration. Do not acknowledge discounts unless you take the paperwork in for Purchased vehicle on September 26, 2018. Still waiting for tags and registration. Do not acknowledge discounts unless you take the paperwork in for them to see. AAA offered $500 discount and CU offered a lesser finance rate BUT because I did not have car insurance with my CU I was denied that lesser rate by dealer. Canceled Warranty within time permitted. Warranty Company said check was sent to dealer within a week but dealer did not send to CU over a month. I am informed by dealer that tags and registration were sent back to them cause of wrong address that I specifically corrected at time of transaction, so now driving without tags or registration. I believe Sean was upset due to the warranty cancelation which is very immature of any financial advisor. Will now be back to SV car dealer due to unprofessional staff. More