Simi Valley Chrysler Jeep Dodge Ram

Service department This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that wa This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that was diagnosed as an evap leak. I dropped my car off at 8am, did not receive any calls or updates throughout the entire day and finally called at 4pm. I received a call back at 4:40pm stating they could not locate the leak and had not started working on the recall. Almost 9 hours went by before I was given any updates. Kevin (service rep) said they would need to keep the vehicle another day to hopefully complete the work. I said I would need to reschedule as I needed my car for work the next day and would have to make an apt on a Saturday. Kevin said when I arrived to pick up my vehicle, he would look at the tech's upcoming schedules so we could schedule the next apt on a Saturday. When I arrived, I was told Kevin was gone for the day and would have to call back to make an apt. The service dept had 9 hours to locate an evap leak and check for a seatbelt recall, neither of these were completed. The lack of communication, poor customer service and no consideration of their consumers time are reasons I will never be taking my vehicle to the Simi Valley location again. The next day, I contacted West Valley Chrysler Jeep and spoke to a friendly service rep who confirmed they had the recall parts needed and guaranteed they had a tech to prioritize servicing my vehicle the day of my apt. More

Great experience Very pleased with the great customer care and service at this dealership. I recently purchased my Jeep here and I couldnt ask for a better and smooth Very pleased with the great customer care and service at this dealership. I recently purchased my Jeep here and I couldnt ask for a better and smoother process. Art Kupelian and his team really took care of me. Straight forward, honest, efficient and fast! Very professional! I would highly recommend them. More

Sneaky They ran my credit 3 times without asking.. Great service but I wouldn't trust them.. They were really nice people but that's it..better prices at oth They ran my credit 3 times without asking.. Great service but I wouldn't trust them.. They were really nice people but that's it..better prices at other dealership More

Best experience with a dealer Look ... I have gotten so many cars , and dealing with dealerships can sometimes be hard .. and take forever just to get any answers . But here at Sim Look ... I have gotten so many cars , and dealing with dealerships can sometimes be hard .. and take forever just to get any answers . But here at Simi Valley Chrysler Jeep dodge and ram , it was the best experience Ever ... # 1 if you need any help , first talk to Art Kupelian he not only helped but was able to get me a deal in less than 24hrs. I texted him with my deal and what I needed and how I needed it done , and then next morning I got a message from him saying he should hear something soon and within an hour I got a call saying there was an approval and when my wife and I got there it took less than 2 hours and we were out .. I love this place and for my first time there , they gave the best impression.. thank you Simi Valley CJDR More

A truly wonderful experience Art was very helpful and understanding to our situation. He put us into a car that fit our needs. The fact that he was straightforward made the proces Art was very helpful and understanding to our situation. He put us into a car that fit our needs. The fact that he was straightforward made the process that much easier. We HIGHLY recommend his services. More

Great I liked the whole transaction, Thanks again would do it again. I liked the whole transaction, Thanks again would do it again. Very nice people I liked the whole transaction, Thanks again would do it again. I liked the whole transaction, Thanks again would do it again. Very nice people More

Great experience. Record time on arrival to dealership and driving off the lot with my new Jeep Wrangler. It was a no hassle experience!! I highly recommend Art!!! Record time on arrival to dealership and driving off the lot with my new Jeep Wrangler. It was a no hassle experience!! I highly recommend Art!!! More

Genuine ,honest service I had the best experience working with Art Kupelian, and Kathy Cong(finance) He was very honest, and straight forward which made me feel at ease. I c I had the best experience working with Art Kupelian, and Kathy Cong(finance) He was very honest, and straight forward which made me feel at ease. I can't say enough good things about this dealership, everyone smiled and made me feel like I was visiting friends. I live very close to another jeep dealership and I chose to travel further, after the speaking with Art on the phone. He definitely knows what he is talking about and does his very best to meet the buyers needs. I had just a great experience at Simi Valley CJD, that I purchased a service package for my jeep. Thank you,,,, More

Friendly, Honest and Professional! We live far away. I found the vehicle on the internet and had several phone conversations with Art. He was always friendly, courteous and answered a We live far away. I found the vehicle on the internet and had several phone conversations with Art. He was always friendly, courteous and answered all of my questions as best as he could. I had also spoken to other dealerships and had other vehicles to look at. We chose to go to Simi Valley Chrysler Jeep first because we felt we were being dealt with more honestly and that the vehicle they had was superior to the others. We believe we made the right choice, for not only were we treated very well but feel we got a really good deal on a great certified Jeep! Thank you Art for all your help! We would highly recommend you and your dealership to anyone looking for a good car buying experience!! More

Best Location Ever! I had the worst experience at the Jeep dealership in Canoga Park. It was so bad I left their location and drove 35 mins away to Simi Valley, and I'm s I had the worst experience at the Jeep dealership in Canoga Park. It was so bad I left their location and drove 35 mins away to Simi Valley, and I'm soo glad I did. I was greeted with ART who turned out to be one of the best Salesman I have ever dealt with. Also, everyone else there so nice and welcoming, that is made it worth the drive. I'm so happy with my new Jeep (Thanks, Guys) and highly recommend ART and this Jeep location. Angel Maradiaga More