Simi Valley Chrysler Jeep Dodge Ram

I recently visited Simi Valley Chrysler Dodge Jeep Ram with the intention of purchasing a Kia Stinger that was listed online for $24,654. When I arrived at the dealership, I was warmly greeted by Nirmal, with the intention of purchasing a Kia Stinger that was listed online for $24,654. When I arrived at the dealership, I was warmly greeted by Nirmal, the salesperson, who immediately made me feel comfortable. He was not only kind but incredibly helpful, taking the time to answer all of my questions and address any concerns I had about the car. His approach was respectful and generous, and I truly appreciated the way he handled everything. He was knowledgeable and patient, which made me feel confident in moving forward with the process. Unfortunately, my positive experience quickly soured once I interacted with the floor manager, Kobis. From the outset, his attitude was unprofessional and disrespectful. I was initially told that the Kia Stinger I was interested in was priced at $24,654, but once we began discussing the details, Kobis suddenly presented me with a final price of $30,000. This price increase seemed arbitrary and felt like a classic bait-and-switch tactic, which immediately raised red flags for me. I politely declined the offer, but instead of addressing my concerns professionally, Kobis became combative. He told me there was no way I could expect to leave the dealership with the car at the original price of $24,654, and his tone grew more dismissive by the minute. As the conversation continued, I noticed an additional charge labeled as a “care package” for about $3,500, which I had not seen mentioned anywhere on the dealership’s website or in the original listing. When I pointed this out, Kobis reacted aggressively and said something along the lines of, “If I find where it mentions the care package on the website, you’ll buy the car.” His tone was hostile, and his approach left me feeling cornered and disrespected. I am not sure where the hostility came from, but it was completely unnecessary and completely unprofessional. I found the whole interaction frustrating and upsetting, especially given how friendly and helpful Nirmal had been earlier. I chose to leave the dealership rather than continue with what had clearly become an unpleasant situation. The following day, I received a call from the dealership with the general manager offering to honor the original price of $24,654. While this seemed like an attempt to salvage the deal, I couldn’t shake the feeling that the situation had been handled poorly from the start. At this point, I’m no longer convinced about doing business with Simi Valley Chrysler Dodge Jeep Ram. The floor manager, Kobis, needs serious training in customer service, especially when it comes to treating clients with respect. His aggressive, dismissive behavior not only ruined the experience but also left me questioning the integrity of the dealership. On the other hand, Nirmal was an exceptional salesperson, and in my opinion, he is the type of person who should be in a management role instead of someone like Kobis. In conclusion, while I appreciate the effort Nirmal made to assist me, my overall experience at Simi Valley Chrysler Dodge Jeep Ram was marred by Kobis' unprofessional attitude. It’s a shame that a negative encounter with the floor manager overshadowed what could have been a positive purchasing experience. More

Where do I start? How about the respect, friendliness, and honesty! Going through a tough time in life and was ready to turn in my trusted Camry (mom car) for somethin How about the respect, friendliness, and honesty! Going through a tough time in life and was ready to turn in my trusted Camry (mom car) for something a little more suited for an empty nester er, mid life crisis lol, either way Liam was not only incredibly professional but he knew just about everything about the jeeps I was interested in, amazing! I wasn't sure I'd even qualify, especially after falling in the love with the showroom floor model of a Jeep Beach. I was in a bit of a hurry anyway and didn't want to get my hopes up so I left for home expecting a call saying something like we're sorry but it won't work. NOPE, not 10 minutes after leaving the dealership Asad, the finance manager called to tell me it's mine! All mine! A few tears have fallen but the shock hasn't worn off just yet and I'm sure there will be more. I cannot thank the staff here enough for making feel worthy and deserving. From the sales floor, Liam to the finance department, Asad and the beautifully kind lady that helped me finish the paperwork. Hands down good people and I'm so thankful. More

Nirmal is an excellent salesman. He was honest and knowledgeable. What got me through the door was the fact that Nirmal reached out to me before any other dealership. He was honest and knowledgeable. What got me through the door was the fact that Nirmal reached out to me before any other dealership. More

My name is Darrell and I recently had my Dodge Charger serviced for 100,000 mile tune up, transmission tune up and a couple other things. Brandon helped my wife and I with all of the services and I have t serviced for 100,000 mile tune up, transmission tune up and a couple other things. Brandon helped my wife and I with all of the services and I have to say I will definitely come back thanks to his excellent treatment to us both. More

Kevin in the service dept was awesome as always. Always a pleasure dealing with him. Always a pleasure dealing with him. More

Great rates and great all around I had no complaints are nothing wrong with my vehicle the workers are super dope and easy to talk to as far as we're and what you want out of car will purchase again love th nothing wrong with my vehicle the workers are super dope and easy to talk to as far as we're and what you want out of car will purchase again love this place hands down thanks again for my beautiful charger More

Great customer service and convenience. We have purchased two vehicles a this location. A jeep Grand Cherokee outlander and a Ram Laramie truck 2500 We have purchased two vehicles a this location. A jeep Grand Cherokee outlander and a Ram Laramie truck 2500 More

Service advisor Kevin Krause was excellent in facilitating repairs for my wifes Grand Cherokee. He gave a approximate time the work would be completed, and it was seamless. facilitating repairs for my wifes Grand Cherokee. He gave a approximate time the work would be completed, and it was seamless. More