Silver Star Motors - Service Center

We brought our car to get serviced here. During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it ra During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it rained, the front wipers dragged across the windshield, leaving water streaks. Then I turn on the back wipers and I hear this loud banging noise. Turns out they installed back wipers that are too long, and now the light above the windshield is all scratched up. So far, I have called five different times to find a solution for this - whether it is bringing the car back in (despite the fact that we live 45 mins away), or getting refunded so I can get them fixed elsewhere (and I am not even talking about the damage to the light - just the wipers!!). Every time I have called I have been put through an endless loop of transfers - which ends in either me having to leave a message for someone who never calls me back, or getting disconnected. The fact that I have wasted this much time over an issue that they caused, without an idiom of customer service to show for it, is extremely frustrating. Do yourself a favor and go elsewhere!! More

We have been dealing with the Silver Star Mercedes dealership for 2 years now. Our latest visit was in late morning for a scheduled maintenance on our 2021 GLC300 4Matic. As always, our Service Ad dealership for 2 years now. Our latest visit was in late morning for a scheduled maintenance on our 2021 GLC300 4Matic. As always, our Service Advisor, Vlad Osadchyi handled everything superbly. We saw him right after checking in and were given a detailed explanation about what would occur and approximately how long it would take. During lunch, we were called by him with a progress report. Service by Vlad and the Silver Star technicians is always very competent and professional. We leave knowing that our vehicle has been treated well! More

Very dishonest service department. They don’t like to uphold or honor factory warranties on vehicles especially if it’s a major cost. When your check engine light comes on get a second opinion because th uphold or honor factory warranties on vehicles especially if it’s a major cost. When your check engine light comes on get a second opinion because they will lie to you over and over and waste your time having you continuously bring the vehicle in. Worst experience ever!!! More

Carlos is an absolute pleasure to deal with and is very diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever t diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever time I go in, it’s the same person that’s handling the car loan and she just makes it seem like she doesn’t want to be there. More

Best place for the babies to dive in. All the crews are super professionals and humble. super professionals and humble. More

Carol is without a doubt the best service advisor I’ve had since joining the Mercedes family over 2 years ago. She is honest, friendly, reliable, and accommodating. She treats her clients as if they are h had since joining the Mercedes family over 2 years ago. She is honest, friendly, reliable, and accommodating. She treats her clients as if they are her number one priority. Mercedes is fortunate to have her. More

This is the 2nd service visit made to Silver Star Motors. After a "smash and grab" broke the rear passenger window of our Mercedes, Vlad handled everything for us. He ordered the necessary parts and when we After a "smash and grab" broke the rear passenger window of our Mercedes, Vlad handled everything for us. He ordered the necessary parts and when we came in for the installation, he dealt with our insurance company and kept us apprised of the service process. It was an extremely smooth appointment for this unanticipated event. Vlad is extremely thorough and professional and makes any visit to Silver Star Motors as painless as possible. More

The service department is a useless bunch of crooks. Once you own the vehicle, good luck. Mercedes in general has gone downhill in quality but their customer service is worse that their cheaply made vehicles you own the vehicle, good luck. Mercedes in general has gone downhill in quality but their customer service is worse that their cheaply made vehicles. More

Cindy Casas and the team there are excellent. I had my vehicle in for some major work and they make sure I wouldn’t be out of a car and be kept up to date. Some things happened that was not their fault bu vehicle in for some major work and they make sure I wouldn’t be out of a car and be kept up to date. Some things happened that was not their fault but they made sure I was taken care of. More

I had a great experience, Homer was very professional and addressed all of my concerns. I also got my vehicle back in a timely manner. Homer made sure to keep me updated while I waited. addressed all of my concerns. I also got my vehicle back in a timely manner. Homer made sure to keep me updated while I waited. More