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Silver Star Motors - Service Center

Long Island City, NY

4.6
259 Reviews

259 Reviews of Silver Star Motors - Service Center

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December 10, 2021

Very dishonest service department. They don’t like to uphold or honor factory warranties on vehicles especially if it’s a major cost. When your check engine light comes on get a second opinion because th More

by Mrcumberbatch815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Babb
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2021

Carlos is an absolute pleasure to deal with and is very diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever t More

by Lita
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2021

Best place for the babies to dive in. All the crews are super professionals and humble. More

by Prem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2021

Carol is without a doubt the best service advisor I’ve had since joining the Mercedes family over 2 years ago. She is honest, friendly, reliable, and accommodating. She treats her clients as if they are h More

by BijanKhaksari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Morin
August 11, 2021

This is the 2nd service visit made to Silver Star Motors. After a "smash and grab" broke the rear passenger window of our Mercedes, Vlad handled everything for us. He ordered the necessary parts and when we More

by BoY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladyslav Osadchyi
June 29, 2021

The service department is a useless bunch of crooks. Once you own the vehicle, good luck. Mercedes in general has gone downhill in quality but their customer service is worse that their cheaply made vehicles More

by nomadchic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladyslav Osadchyi
June 18, 2021

Cindy Casas and the team there are excellent. I had my vehicle in for some major work and they make sure I wouldn’t be out of a car and be kept up to date. Some things happened that was not their fault bu More

by Anis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Gonzalez
June 15, 2021

I had a great experience, Homer was very professional and addressed all of my concerns. I also got my vehicle back in a timely manner. Homer made sure to keep me updated while I waited. More

by leanne_jsph
Recommend Dealer
Yes
Employees Worked With
Jeannette Lawton
June 08, 2021

Although we leased our vehicle from another dealership, we brought our GLC 300 to Silver Star Motors for a recall notice on Saturday, June 5, 2021. We were fortunate that Vlad worked that Saturday. He More

by BoY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladyslav Osadchyi
June 03, 2021

My Service Advisor, Cindy Casas, is amazing. She is always friendly, helpful and has always kept me updated on the status of my car. She understands what it means to be a true customer care professiona More

by Brian K - NYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clifford Chen
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