Silver Star Motors - Service Center

Jacqueline is very accommodating and helpful. The chip shortage made it hard to get some features in the vehicle like power seats and power lift gate but she made sure we get it on our car. i wou The chip shortage made it hard to get some features in the vehicle like power seats and power lift gate but she made sure we get it on our car. i would recommend her if you are planning to get your new vehicle. More

We brought our car to get serviced here. During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it ra During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it rained, the front wipers dragged across the windshield, leaving water streaks. Then I turn on the back wipers and I hear this loud banging noise. Turns out they installed back wipers that are too long, and now the light above the windshield is all scratched up. So far, I have called five different times to find a solution for this - whether it is bringing the car back in (despite the fact that we live 45 mins away), or getting refunded so I can get them fixed elsewhere (and I am not even talking about the damage to the light - just the wipers!!). Every time I have called I have been put through an endless loop of transfers - which ends in either me having to leave a message for someone who never calls me back, or getting disconnected. The fact that I have wasted this much time over an issue that they caused, without an idiom of customer service to show for it, is extremely frustrating. Do yourself a favor and go elsewhere!! More

We have been dealing with the Silver Star Mercedes dealership for 2 years now. Our latest visit was in late morning for a scheduled maintenance on our 2021 GLC300 4Matic. As always, our Service Ad dealership for 2 years now. Our latest visit was in late morning for a scheduled maintenance on our 2021 GLC300 4Matic. As always, our Service Advisor, Vlad Osadchyi handled everything superbly. We saw him right after checking in and were given a detailed explanation about what would occur and approximately how long it would take. During lunch, we were called by him with a progress report. Service by Vlad and the Silver Star technicians is always very competent and professional. We leave knowing that our vehicle has been treated well! More