Silver Star Motors - Service Center

Went to pickup my car after giving it out for service and notice that I did not receive my complimentary car wash. I question the attendant about not receiving the car was and he lied that it was washed. He notice that I did not receive my complimentary car wash. I question the attendant about not receiving the car was and he lied that it was washed. He then asked me if I could wait for 20 minutes more. Then he took may car spray water to make believe it was wash. The service is not on par as it use to be. Poor customer service More

My Service advisor was very helpful and knowledgeable about my car needs and responded swiftly to satisfy the needs about my car needs and responded swiftly to satisfy the needs More

Faith was great ! Very professional, honest and friendly. Great customer service. it was done even faster than promised. Very professional, honest and friendly. Great customer service. it was done even faster than promised. More

Faith was great ! Explained everything clearly. Service was great in and out the same day. Explained everything clearly. Service was great in and out the same day. More

Thank you Cindy, and to the rest of the crew, I give them 5 stars for a job well done. It's more than a "Silver Star." Motors. 5 stars for a job well done. It's more than a "Silver Star." Motors. More

The service was excelent, it takes a week, but the car is like a new, all the issue was fixed like a new, all the issue was fixed More

Thanks a lot service on my GLA 250 was done really excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your support my best wishes to the whole team best regards Vitaly More

From start to finish it is always a pleasure bringing my vehicles to Silver Start Motors(Mercedes Benz Long Island City). The customer serivice is A+. vehicles to Silver Start Motors(Mercedes Benz Long Island City). The customer serivice is A+. More

I took my car their for a tail light bulb. The rep wanted to charge me $250 for Diagnostics that wasn't needed according to his manager. So for labor of putting in the part that took 20 to 30 The rep wanted to charge me $250 for Diagnostics that wasn't needed according to his manager. So for labor of putting in the part that took 20 to 30 minutes, he still charged me $250. Stay away from the service rep Apostol, he's a crook. More

The advisor Carlos and service manager were excellent. However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed. Upon picking up my vehicle I could clearly see that the rear passenger window which was replaced had not been tinted to match my other back windows at all. Also the power outlet cover fron the back of my console (which should have been repaired) was laying on the floor in clear sight. If you're going to demand full payment immediately or threaten to charge storage fees then you should make sure that ALL work has been completed first. Especially when things are apparently obvious and don't even require close inspection. More