Silver Star Motors - Service Center

BAD CUSTOMER SERVICE. OVER PRICED!! NEVER AGAIN!!! I took my 2006 Sprinter for inspection. Left it with them early in the morning, by 4PM I never hear from them. I call them to find o NEVER AGAIN!!! I took my 2006 Sprinter for inspection. Left it with them early in the morning, by 4PM I never hear from them. I call them to find out what the status was and the service writer tells us, check your email and would not explain over the phone. I check the email and I see a quote of $8900 in repairs. I quickly email reply him back that we refused the repairs, but unfortunately (without our approval) they went ahead and replace a light blub for $60, $199 diagnosis fee and $290 for a fuel filter (labor only) I provided the filter. History: My Sprinter is a 2006 with just over 60K miles. Its very well maintained with all maintenance records up-to-date. The service writer puts in the email that the van does not pass nys inspection due to a power steering leak. transmission fluid light drown and anti-freeze dirty. I looked under the van, no drips....and no wet spots on the floor and no low power steering fluid. What I did find was a hose that look like slightly wet. But no way does it look like its going to break or leak. One month before I took the van in, I had a leak in the radiator. I had a local shop fix and flush out the system. I was there while they worked on it and I saw them use the blue Mercedes brand anti-freeze. How is it that one month later the anit-freeze is dirty? They are looking to take your money. Bad customer serviceService writer wouldn't even come out of the office to speak to me. He has the receptionist go over the bill with me. More

Excellent Service Thank You All for treating me so wonderful today. The service and sales personnel were above excellent . They answered my questions and reassured me Thank You All for treating me so wonderful today. The service and sales personnel were above excellent . They answered my questions and reassured me that all was well. More

Many thanks Usually I'm not the person who will take time out of my day to write a negative review about a place or person. I feel it is best to no longer contin Usually I'm not the person who will take time out of my day to write a negative review about a place or person. I feel it is best to no longer continue doing business with that place or person. The reason Silver Star of Mercedes Benz is having the pleasure of me writing a review is because the way they treated me (a loyal customer for seven (7) years) is completely inexcusable, COMPLETELY unprofessional and simply digusting. Let me sum it up..... Brought my CL550 in for service, as well as making arrangements to purchase a G63. After the dealership,having my vehicle for (give or take) 20 days, the only call I received during that time was, not the progress, but when was I going to come in to purchase the G63. When I finally was able to pick up my vehicle (not having it for 35days and not having a loaner car) here is the list of NEW problems that occured while Silver Star of Mercedes Benz had my vehicle..... 1. iPod Missing; 2. Start/Stop Button Missing; 3. Nail in Tire (noticeable, where employee was shown and never returned); 4. Passenger Seat Belt was Broken; 5. Horn was Broken; 6. No Washer Fluid; 7. No Loaner Vehicle (though it stated on the invoice that we WERE given one). Not to leave out that when we were told to pick up our vehicle, when asked about being picked up, we were told to call a cab. As well as when my husband arrived to pick up our CL, they looked at him like he was crazy and had to wait 3 hours for the disaster that was about to unfold. We were so disgusted with their behavior and service, that after my husband being a loyal Mercedes Benz owner since 1989 was leaving Mercedes Benz all together. Thank you Silver Star for being so terrible, because we were able to find Mercedes Benz of White Plains. They are simply incredible. Our vehicle was brought in for service and we are waiting for our G63 to come in. An the best part of it all....we have NEVER been to the dealership. They picked our car up and dropped off a loaner vehicle. So thank you for being so terrible, because it actually worked out in our favor. More

Very poor customer service experience with Kevin Baker I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for p I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for pick up. In August when I started to inquire about it, I just got thrown off with a myriad of excuses and abrupt answers. I finally got Mr. Baker to say that he was working past Saturday August 30th. I arrived at the reception at 12.00. No one talked to me until 2.00 when I complained to the young receptionist that I felt I was being ignored. Thirty minutes later I was about the only person there and Mr. Baker had not even come to say why it was taking more than two hours for me to pick up a prepaid key. I thought perhaps he had lost the key and did not know how to break the news to me. At the same time I felt abused and disrespected by this guy that I thought in my first encounter to be trying to be helpful . Finally I went to James McGrory with whom I had no appointment to ask for help. To my surprise he was receptive and quickly retrieved the key from the parts dept. with just a simple phone call. I could have kissed his feet. Now the question is why I had too endure such humiliation when the solution was so simple. My name is Kojo and I can be reached at 347 567 5618 More

Great Service! Florence Cai was the sales representative that sold my current car to me. She has been a wonderful helper and i had no issue asking service from her. Florence Cai was the sales representative that sold my current car to me. She has been a wonderful helper and i had no issue asking service from her. She is very sweet and her attitude has always been nice. Every time i had any problems or questions about my car, she'd always be there to solve it for me. She remained same attitude whether before or after she sold the car to me. I am very satisfied and happy with her service and personality.I'd so recommend her to any other of my friends if they need to buy a car at the Silver Star Motor. More

Luxury Service Out of window This my third time getting service done with Silverstar dealership. And I must say every time it was disappointing. I have called every day for three This my third time getting service done with Silverstar dealership. And I must say every time it was disappointing. I have called every day for three days to get the status of my car and each time i was provided no solution and car is still sitting waiting for insurance adjuster. Each phone call was answered progressively rude and unwelcoming. I was told bluntly every time that car is not ready and nothing can be done. I have worked in Luxury hotels for past 7 years and I know all the in and outs of the luxury service. I must say that Mercedes the Luxury car it is their service attitude is not even mediocre. I am treated well with other cheaper brands like Acura and Lexus. Once my lease is over Mercedes will loose me forever. More

Well done I have leased two Mercedes now from Silver Star and they have not missed a beat. Every time I go there for service I am greeted with a smile and a han I have leased two Mercedes now from Silver Star and they have not missed a beat. Every time I go there for service I am greeted with a smile and a handshake ( which is rare these days). They understand the the meaning of "taking care of the customer". More

I bought car from them sales dept was good but service dept WOW I took my car for service, Key problem deal with Mark D. Gooden, he gave said pick up after 2 days, I call if the car ready he said keys did dept WOW I took my car for service, Key problem deal with Mark D. Gooden, he gave said pick up after 2 days, I call if the car ready he said keys didn't not arrived yet, have to wait for more 3 days, He kept the car for nothing if you have to order the keys let me take the car with me when keys arrived let me come back after 5 days and drop the cars. he order the keys and kept the car.................so bad. he was so rood, talk loud, very bad service, guys be careful don't ever go there for service and deal with MARK D. GOODEN......................otherwise you will cry like me........... Huh More

Jorge helped me with routine maintanance as well as an Jorge helped me with routine maintanance as well as an issue that he was able to have fixed without replacing what would have been a very expensive Jorge helped me with routine maintanance as well as an issue that he was able to have fixed without replacing what would have been a very expensive part. He kept me posted during the process and stuck to the schedule laid out during our initial meeting. More

At approx. 5:30pm Aug. 26th I was driving south bound on Northern Blvd. in Queens. When I got to 35th street & Northern my 2011 R 350 showed a red malfunction light and the car died. With SilverStar being Northern Blvd. in Queens. When I got to 35th street & Northern my 2011 R 350 showed a red malfunction light and the car died. With SilverStar being right up the road, I walked and asked if there was anything anyone could do. They told me that with hurricane Irene coming people had left early and they were closing early. We called roadside assistance but by the time they would get there service would be closed. So we left the car over night. That Sat morning Aug. 27th @ approx 8:30am I again went to SilverStar and they told me to call a tow truck for two blocks and that no one would help me push it the two blocks to get it to service. I asked the receptionist if I could leave the keys with someone so they could tag it on the street (it was parked by the sidewalk), and she rudely laughed at me told me that was impossible (Her name escapes me, please find the records from this time & day). So I walked back to my car and called for a tow truck and started waiting. That’s when Annamaria came out of the previously owned Mercedes shop (which was right in front of me), and on her way to get breakfast, smiled brightly at me, said good morning and was everything ok. I told her what had happened and she couldn’t believe that the staff at the new car dealer shop had told me to call a tow truck for two blocks. She informed James Palmer Jr. and they both contacted the General Manager. Before you knew it, two technicians came out to jump the car so they could get it into N and seven workers from the service shop around the corner pushed it around the corner to the service garage. The GM apologized to me and told me that’s not how they do things around. If it weren’t for Annamaria I most likely would have had to leave my car on the street again since the tow truck wouldn’t have come on time for the early closing due to Irene. Irene would have gotten the best of my car. I just want to say that Annamaria went above and beyond what she could have done by just going to breakfast, and my family is extremely grateful for her kindness and professionalism. If you look up Raymond & Marion Eng (301 E. 47th Street NY), you will see that we have in the past and recently purchased several cars from the Mercedes dealership in the Manhattan west side showroom and were invited to the concert that you had for elite customers, Saks 5th cards, etc. We will be continuing our relationship with Mercedes, but this time in your Silver Star Queens location thanks to her. David Fowler on behalf of Raymond & Marion Eng. More