Silver Star Motors - Service Center

Silverstar accomodations Giorgio at silver star makes my experience top notch. He is easily accessible and always arranges for me to get my service timely and with a loaner. Giorgio at silver star makes my experience top notch. He is easily accessible and always arranges for me to get my service timely and with a loaner. More

It definitely was a good experience Johnathan Lopez helped me with my service .. I’m always scared someone is going to tell me fix everything on the car .. but he was very honest and pro Johnathan Lopez helped me with my service .. I’m always scared someone is going to tell me fix everything on the car .. but he was very honest and professional through the whole process kept in contact with me through the whole process and since I had to leave the car there he also helped with getting a loaner ... I would definitely recommend him for service More

Service I brought my Sprinter to get an ignition problem corrected 4 times and they were unable to fix it, I finely had to bring my vehicle to another dealer, I brought my Sprinter to get an ignition problem corrected 4 times and they were unable to fix it, I finely had to bring my vehicle to another dealer, poor service, poor customer service. More

kind people to work with you Excellent service, very Professional people to work with you, kind and try to work with the needs of the customer I will be glade to recommend SILVER Excellent service, very Professional people to work with you, kind and try to work with the needs of the customer I will be glade to recommend SILVER STAR MOTORS More

Professional, thoughtful and kind I got my regular Mercedes service by him. I can see he took care of my car just like his. Everything is great and perfect. He answered my stupid quest I got my regular Mercedes service by him. I can see he took care of my car just like his. Everything is great and perfect. He answered my stupid questions very kindly and did it all I asked. Tens across the board! More

Excellent Service the appointment was on time. Giorgio handled me with great care and respect on a very professional level. Definitely worth coming back and I will high the appointment was on time. Giorgio handled me with great care and respect on a very professional level. Definitely worth coming back and I will highly recommend Giorgio. Great character and help More

Great Customer Service The service I received was A+ from Irmine Morancy, highly recommend this dealership they provide good deals and get you in and out fast. Thank you aga The service I received was A+ from Irmine Morancy, highly recommend this dealership they provide good deals and get you in and out fast. Thank you again. More

BAD CUSTOMER SERVICE. OVER PRICED!! NEVER AGAIN!!! I took my 2006 Sprinter for inspection. Left it with them early in the morning, by 4PM I never hear from them. I call them to find o NEVER AGAIN!!! I took my 2006 Sprinter for inspection. Left it with them early in the morning, by 4PM I never hear from them. I call them to find out what the status was and the service writer tells us, check your email and would not explain over the phone. I check the email and I see a quote of $8900 in repairs. I quickly email reply him back that we refused the repairs, but unfortunately (without our approval) they went ahead and replace a light blub for $60, $199 diagnosis fee and $290 for a fuel filter (labor only) I provided the filter. History: My Sprinter is a 2006 with just over 60K miles. Its very well maintained with all maintenance records up-to-date. The service writer puts in the email that the van does not pass nys inspection due to a power steering leak. transmission fluid light drown and anti-freeze dirty. I looked under the van, no drips....and no wet spots on the floor and no low power steering fluid. What I did find was a hose that look like slightly wet. But no way does it look like its going to break or leak. One month before I took the van in, I had a leak in the radiator. I had a local shop fix and flush out the system. I was there while they worked on it and I saw them use the blue Mercedes brand anti-freeze. How is it that one month later the anit-freeze is dirty? They are looking to take your money. Bad customer serviceService writer wouldn't even come out of the office to speak to me. He has the receptionist go over the bill with me. More

Excellent Service Thank You All for treating me so wonderful today. The service and sales personnel were above excellent . They answered my questions and reassured me Thank You All for treating me so wonderful today. The service and sales personnel were above excellent . They answered my questions and reassured me that all was well. More