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Silver Star Motors - Service Center
Long Island City, NY
259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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259 Reviews of Silver Star Motors - Service Center
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June 10, 2020
Cindy thank you for all your help! You are the best. I hope one day you can be the supervisor! You deserve it. God bless you hope one day you can be the supervisor! You deserve it. God bless you More
by Toporadical1
Employees Worked With
June 10, 2020
Service was excellent better than my expectations!!! Specially Cindy Casas ... she was the best customer representative that I know ... always sweet and respectful... She keep me informed of the work p Specially Cindy Casas ... she was the best customer representative that I know ... always sweet and respectful... She keep me informed of the work process till the car was done !!! And my car runs amazing now..... Thanks Cindy !!!! More
by Juanda718
Employees Worked With
June 10, 2020
I always request Cindy Casas as my service advisor when I bring my car in for service. She is always very helpful. She is very accommodating, keeps me updated during the process, and responds to my calls or bring my car in for service. She is always very helpful. She is very accommodating, keeps me updated during the process, and responds to my calls or texts messages promptly. More
by gigi
Employees Worked With
June 10, 2020
It was a pleasure to work with Cindy. She is very knowledgeable and has Fantastic follow up!! I Would definitely work with her in service again!! knowledgeable and has Fantastic follow up!! I Would definitely work with her in service again!! More
by msza
Employees Worked With
June 10, 2020
Great attitude, excellent service Cindy is great, her knowledge and great customer service are excellent. She always has a great attitude and willing to answer all my questions. She is Cindy is great, her knowledge and great customer service are excellent. She always has a great attitude and willing to answer all my questions. She is always goes the extra step to help me out in any issues or doubts I have. More
by Ale
Employees Worked With
June 10, 2020
Cindy was very professional .she listened to what I had to say. She made sure everything was done to my car as I asked.Car was completed in timely manner. to say. She made sure everything was done to my car as I asked.Car was completed in timely manner. More
by Biljko
Employees Worked With
May 14, 2019
Unhelpful This dealer is not an upstanding facility.i took my car there for a recall and I also did my service there.i received my car back with an oil leak and This dealer is not an upstanding facility.i took my car there for a recall and I also did my service there.i received my car back with an oil leak and now the blower motor is not working where they perform the recall.i called the service manager James and no help there.i wish I didn’t take my car here.now I may have to pay to fix my car and I have warranty.i will be written a review everyday from now on More
by Paulzx10
Employees Worked With
Jim McGrory, Vladyslav Osadchyi, Rodrigo Oliveira
March 27, 2019
Courtesy Car Wash Many Mercedes owners are aware of the courtesy car wash which is done @ any dealership regardless of if you are doing a service that day or not, howev Many Mercedes owners are aware of the courtesy car wash which is done @ any dealership regardless of if you are doing a service that day or not, however this morning I decided to go over to Silver Star Motors to get my car washed, I was told by the employee that approached me that I can ONLY receive a car wash if I was getting my car serviced.. but I have been to many other dealerships and I was never once turned away because it’s a courtesy wash that owners can receive regardless.. now with that being said my lease is almost and I would have considered purchasing a car from this dealership but NO thank you.. I will take my business elsewhere where they don’t have these ridiculous rules..!! I am not blaming the employees of this dealership they are doing a job as they are following rules made by management. The point of this post is that I will take my business elsewhere and buy my G wagon and my friends will also not patronize this dealership! More
by Kimmy1
Employees Worked With
Not sure who to tag!
February 26, 2019
Christian and Gary are amazing and I look forward to my next car in 4 years. Thank you for the service and follow up especially under the circumstances. Christian your responsivene and I look forward to my next car in 4 years. Thank you for the service and follow up especially under the circumstances. Christian your responsiveness and professionalism are second to none. Gary you are a wonderful young man and this is the second that you have handed over to me and Mercedes Benz should promote you as soon as possible because you are a rising Star. More
by Ehtaino
Employees Worked With
Christian Charvet, Jim McGrory, Gary Marajh, Adriana Litardo
January 09, 2019
Nightmare I had what was possibly the worst car-related experience of my life with Silver Star; the lies, lack of ethical standards, and fraud involved were jus I had what was possibly the worst car-related experience of my life with Silver Star; the lies, lack of ethical standards, and fraud involved were just stunning. My primary contact was with an associate named Rasul N, who never completed the work I originally requested, failed to respond to emails, and lied about contacting Mercedes insurance. I was assured that his manager would call me by a certain date; I never heard from him. Ultimately, my car was at the dealership ONE MONTH while no work was done! Rasul also sent me an email telling me that my car had been sold; fortunately, ny car is equipped with Hum by Verizon, which indicated that my car hadn't been moved in a month. My attempt to contact the franchise owner, Mr. Cohen, found him unresponsice as well. I cannot stress enough: avoid this dealership in general and this associate, Rasul, in particular. This was a truly brutal experience. More
by DenyseP
Employees Worked With
Rasul Nahar was my prinary contact; he should be terminated from his position.., Jim McGrory, Danny Rodriguez
