Silver Star Motors - Service Center

Superb service for an out of towner!Visiting from Superb service for an out of towner! Visiting from Virginia, had a repair need arise on a Sunday night and had no appointment for a Monday morning. Superb service for an out of towner! Visiting from Virginia, had a repair need arise on a Sunday night and had no appointment for a Monday morning. Arrived early and doors opened promptly at 7 am, where i was greeted warmly. The intake process was easy, as I provided basic information about my vehicle and the woman at the desk quickly arranged for me to speak with a Service Advisor. That advisor, Carol Morin, was both personable and professional, recognizing my need to wait for the repair but depart quickly to make the meeting I had come to NYC for. After researching my car in the MB system, Carol informed me of a recall I was due for, some upcoming services, and the potential costs I would be facing as my car ages. She was quick to point out the value in an extended service plan but did so based on the information, with absolutely no sales pressure or "upsell" at all. In fact, she emailed me the information to consider and told me I could purchase from her or my regular dealership. The work needed was completed in less than an hour, including topping up my fluids and making sure my tire pressures were correct in further recognition of my journey home. Carol was truly wonderful and the caliber of her work and personality represent both Silver Star and Mercedes at the absolutely highest level. More

Carlos, my maintenance specialist went above and beyond to make what could have been a difficult situation, extremely manageable. Thank You for making this experience painless. to make what could have been a difficult situation, extremely manageable. Thank You for making this experience painless. More

Carlos was super helpful and kept us abreast of the time it would take to get our service done. We weren’t able to stay for too long and he helped Expedite our service which was very much appreciated. Than it would take to get our service done. We weren’t able to stay for too long and he helped Expedite our service which was very much appreciated. Thank you again Carlos More

This was my second service visit with Cindy. Her professionalism, and customer service is amazing. She is detailed and through; best part of it was her sweet personality. I will definitely recommen professionalism, and customer service is amazing. She is detailed and through; best part of it was her sweet personality. I will definitely recommend her as a service advisor to friends, family and colleagues. More

I have had plenty of good experiences with a number of service coordinators. Carol was Super helpful in problem solving and very accommodating to my difficult schedule - very good service and help. service coordinators. Carol was Super helpful in problem solving and very accommodating to my difficult schedule - very good service and help. More

Its always great experience working with Jeannette and the staff at silverstar. They always take care of my service needs and are very on point the staff at silverstar. They always take care of my service needs and are very on point More

I was most impressed with this dealer because of professionalism and clarity. And respect of my time. Very personable wouldn’t change for the world. Jeannette is great professionalism and clarity. And respect of my time. Very personable wouldn’t change for the world. Jeannette is great More

It is a pleasure to work with Cindy at service department. She is always helpful and patient. Second time you showed your care and professionalism. Thank you Cindy! department. She is always helpful and patient. Second time you showed your care and professionalism. Thank you Cindy! More

Jeannette was absolutely wonderful, and was able to help me with everything that I needed. Will definitely be coming back to her for any issuers that I may have on my Mercedes! me with everything that I needed. Will definitely be coming back to her for any issuers that I may have on my Mercedes! More

The service was great! Mr. Carlos Mejia from the service department and Mr. ken Brill from the parts department couldn’t have done a better job for my 2015 SLK 350. I needed my front rotors and pads to be r department and Mr. ken Brill from the parts department couldn’t have done a better job for my 2015 SLK 350. I needed my front rotors and pads to be replaced. The service was done in a timely fashion and the price was much better compared to another MB dealer in the city. They didn’t even try to sell me other “suggestive services”. Straight to the point and no games. From the valet parker to the technicians everyone was very courteous. I’ll most definitely continue to service my SLK there. Thank you. More