Silver Star Motors - Service Center

Exceptional customer service and experience provided by Carlos and his team at Silver Star Motors , Long Island City, NY . He was very accommodating and thorough Carlos and his team at Silver Star Motors , Long Island City, NY . He was very accommodating and thorough More

Had my first maintenance recently. Cindy met with me ...did a quick filming of the exterior of the car and went into her office to discuss any issues I am having. Nothing specific to report. Cindy con ...did a quick filming of the exterior of the car and went into her office to discuss any issues I am having. Nothing specific to report. Cindy contacted me when the car was ready for pickup. Pleased with the service. More

Carol is the best advisor i have ever met hands down . She will give you updates frequently, & doesn’t forget about you !!! Amazing person , I will definitely recommend her to everyone I know She will give you updates frequently, & doesn’t forget about you !!! Amazing person , I will definitely recommend her to everyone I know More

Cindy Casas was extremely helpful with my service needs. Was very informative ans let me know all my options. Cindy and Silver Star Motors are a great place to get your Mercedes serviced. Was very informative ans let me know all my options. Cindy and Silver Star Motors are a great place to get your Mercedes serviced. More

Amazing service and very attentive to the customers needs. Very informative of the process. Will definitely be returning for all future service needs on my vehicles needs. Very informative of the process. Will definitely be returning for all future service needs on my vehicles More

Excellent service! I feel like Cindy goes above and beyond for the customer. Always a pleasurable experience!! She is one of the best. I remember her being at the front desk and now she's moving up!! K beyond for the customer. Always a pleasurable experience!! She is one of the best. I remember her being at the front desk and now she's moving up!! Keep on striving!! More

My recent visit and assistance by my service advisor Cindy on this occasion & another was as I had hoped for. Attention to listening for my vehicle concerns and communication was spot on! Thank you! Cindy on this occasion & another was as I had hoped for. Attention to listening for my vehicle concerns and communication was spot on! Thank you! More

Carol is by far the best advisor hands down. She goes way above and beyond to make sure her clients are taken care of and satisfied . During the walk through before dropping off my car she noticed a few nip above and beyond to make sure her clients are taken care of and satisfied . During the walk through before dropping off my car she noticed a few nips and scratches and she offered to touch it up . You can message her anytime of the day and she responds so fast! I truly enjoy my service appointments with her ! More

I had a horrible experience at this dealership I was given the dirtiest smelliest loaner car ever. Once my lease is up I will not buy another car from this Mercedes Benz dealership The manager of servic given the dirtiest smelliest loaner car ever. Once my lease is up I will not buy another car from this Mercedes Benz dealership The manager of service was very insensitive. More

Perfect service, fast, great work and great communication. Everything was done as scheduled and no waiting. We are very happy with the service and would return to silver star. communication. Everything was done as scheduled and no waiting. We are very happy with the service and would return to silver star. More