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Silver Star Motors

Tallmadge, OH

4.8
198 Reviews
Silver Star Motors has immovably planted its underlying foundations in the Tallmadge area. We are dedicated in providing our customers with high quality vehicles at wholesale prices with flexible financing opportunities. We focus and concentrate our purchasing power on a "Quality before Quantity" life motto, while offering an unparalleled purchasing experience. Whether you’re buying your dream car or just simply upgrading your current one, Silver Star Motors is the right dealership for you. With over 64 combined years in the auto industry, we understand how to make your next car purchasing experience to be easy, stress free, enjoyable and fun. Silver Star Service Center which is also a franchised NAPA AutoCare Center has one of the highest mechanic quality control protocols in the country. So you can rest assured, because all of our vehicle go through 125 - point inspection to make sure it meets Silver Star Certified standards.
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257 West Ave

Tallmadge, OH

44278

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Showing 198 reviews

March 02, 2019

Great Dealership This is a very professional place. Great staff and great communication. I was kept informed on everything that was happening and I would definitely re More

by kdwright65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2019

My experience at Silver Star Motors Well let me start by saying, I have purchase many vehicles in the past from many different dealers, and this is the best experience I've had so far, a More

by Handyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2019

Amazing Service My experience at Silver Star Motors was excellent, very friendly staff and great people to do business with. I will definitely be recommending this de More

by BMohn85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Prediy, ZACHERY LAWRENCE
February 05, 2019

Awesome experience Great group of guys, amazing quality of work and the fantastic results show it. They are honest down to earth people that truly care about the custome More

by TylerM15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Feb 05, 2019 -

Silver Star Motors responded

Thank you very much for the kinds words, it was our pleasure assisting you every single way we possible could. Thank you for the business once again.

February 05, 2019

Great experience! Very professional and pleased with the service that we received on the purchase of our vehicle. They were very knowledgeable and made it a relaxing ex More

by Ccbaker6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2019

Very good costumer service They gave us a vey good price and very good costumer service tank you for the good service And for sure I recommend them . Thx More

by Zaqueo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oganes tovmasyan
February 03, 2019

Great Experience Talk Oganes yesterday came in today to get the vehicle very helpful and professional answered all my question explain and went over every detail throu More

by Peewee919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2019

Horrible Customer Service Oganes is not trustworthy and does not honor appointment times. We Spent alot of time going for an appointment only to find out they sold the car righ More

by joeyrhn
Recommend Dealer
No
Employees Worked With
Oganes Tovmasyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Silver Star Motors responded

My name is Joe and I am the Customer Service Manager here at Silver Star Motors. I would like to apologize for the negative experience you unfortunately had. Our goal is to make sure our customers leave our dealership with a positive outlook on us. However, I did reach out to you in regards of the situation and I explained how another customer drove all the way from Pittsburgh Pennsylvania without an appointment or a phone call for the same vehicle you had an appointment for. We did not see you arrive on time for the appointment and we did not receive a phone call informing us you were running late. After your appointment time, is when the PA customer arrived. We do have a deposit option that insures that the vehicle is off limits for other customers, we recommend to always reserve a vehicle that you have a strong desire for. But, however, since there was no deposit on the vehicle, the other customer offered to purchase it. It would have been unfair if we did not let that customer look at the vehicle when there was no hold/deposit on it. 40 minutes after the scheduled time, you arrived and we informed you about the situation and you found it unbelievable, which is understandable since the odds of someone coming from Pittsburgh, without warning, and buying the same car is very slim. We provided you with an offer where we would find a similar vehicle around the same price or better to compensate the fact that the car was sold. The PA customer did leave us a positive BBB Review to insure that we have been telling the truth. We are still offering our assistance to help you in any way we can in finding you a similar vehicle, or another vehicle of your liking to purchase in the near future. Sincerely, Customer Service manager Any questions or concerns, you can contact me via email or by phone Email: Joe@silverstarakron.com Phone: (234) 678-5665

January 18, 2019

Most Professional Experiece at a Dealership This was by far the most enjoyable and professional experience I have had at a dealership. Oganes and Zach did everything they could to get me approve More

by mczubaj17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Tovmasyan, ZACHERY LAWRENCE
January 15, 2019

They did a great job Salesman was very helpful and pleasant....They held car for us till we were able to come. Would definitely recommend this car lot and hopefully will b More

by Ducklover1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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