Silva Ford

I had a less than satisfactory experience working with Johnny. He does NOT call with updates you have to call him or go down there. If you point this out to him he becomes very defensive while deflecting Johnny. He does NOT call with updates you have to call him or go down there. If you point this out to him he becomes very defensive while deflecting & projecting on you. Attempting to make you the customer the person in the wrong. I never was treated this way at Lithia, ever! The reason I gave your business an opportunity was a coworker (I work in Madera but live in Fresno) suggested it because of your pick up and delivery service. If I hadn’t been for Lee staying late and getting me I would have been stranded. Now we fast forward two months. I return for my transmission repair again seeing Johnny (reluctantly) he had my paperwork to repair my transmission. Did not tell me I didn’t have to pay for it I found this out by coming in to check on it (was supposed to be on on June 14th Ryan his supervisor informed me and I told him I had been paying for a rental and Ryan had Dan get me a rental from their own rental I had me return mine back to Enterprise. Again Johnny did not call with any updates I had to return to the dealership for an update. Johnny leaves early and takes time off ( not that is a bad thing) but please call your customers. Your very attentive when your selling me additional goods and services then you forget to follow up. Both times I have come in. This would be zero starts if it hadn’t been for Dan, Lee and Ryan excellent service. A little advice and constructive criticism if you want to know how to take of a customer do what Dan, Lee and Ryan are doing which is your job. You seem more qualified in selling used cars, telling people what they want to hear and being nice in the beginning of the transaction and then forgetting them and moving on to someone else after a sale has been made. You should know I am now out the money for a weeks worth of rental you could have either gotten covered or got me a car from your lot. The only reason this is a five star review is due to the fact your coworkers made it to be. My advice to future customers, avoid Johnny ask for Dan or Lee. Ryan thank you for kindness and the loaner. More

Poor service department We bought our truck from Silva 4 yrs ago. We have had good experiences until recently. The service department did not have us set up for our appt. A We bought our truck from Silva 4 yrs ago. We have had good experiences until recently. The service department did not have us set up for our appt. After arriving at 7:30 AM, it took until 4:00 PM to finally have the oil and filters changed. They also checked lights that were on the dash. For that we were charged nearly $800.00 dollars when the quote we had was $173.00. That was the last trip we will make there. I will never buy another vehicle from them. We called and wanted to have this unfair amount refunded, however, the money was more important than having a repeat customer. I thought they were the exception to the reputation car dealers have, but Silva Ford is one of the worst. They can not be trusted and do not care about their customers or their reputation. More

Dealer Has A Funny Way Of Not Selling Cars There is a 'make an offer' box that you fill out, send it in and presumably receive an answer on their website. What happened instead, was a manager There is a 'make an offer' box that you fill out, send it in and presumably receive an answer on their website. What happened instead, was a manager gave a reply like so: "My name is Greg Renwick and I am the internet sales manager here at Silva Ford in Madera. I received your offer on the limited edition Mustang GT. The best I can do is at MSRP of 48,190. Plus tax and lisc. ( No dealer mark up) When would like to come in to look at The Mustang." First the price of the car in question is already at listed at $48,190 - why bother with a 'make an offer' form if the dealer has no intention of using it at all, or honoring it for the customer. Second, the vehicle was manufactured (and probably sitting on the lot) about 6 months ago. Not exactly what you would call a hot seller, in fact it is just the opposite. You would think that someone coming along, stating that they have the money and are ready to purchase and then giving an offer - would get the dealership excited about getting the car out the door and receive some sort of price reduction, even a little one - not so. This without driving it, bantering back and forth for an hour or more, or taking a day or two. In other words, a sure seller. This would have saved the dealer a couple of hours at least. There are easily over a hundred of these 'limited' vehicles for sale on the internet and they happen to be very slow sellers, 'duds' - otherwise they would have sold out immediately, instead of just sitting around for a half year or more at various lots around the U.S.A. I even mentioned how another place had priced the same exact vehicle $1500 less, it would mean driving a bit farther, but I would drive a little more to save that much money. He wouldn't even give me the courtesy of answering my reply, asking why I should purchase at his dealership and not another, Yes, I gave him another chance to sell me the car. He appears to not care much about making a 'quick buck'. I like how Mr. Renwick is so sure of himself and how he must have a such 'hot' car in his possession - that I just can't wait to come in to drive it and then buy it; this after he almost totally disregarded my original email and then basically told me he isn't going to change the price one penny (in so many words), or try to come to some sort of middle ground, between my offer and the original price. Looks like someone else is going to get an easy sale. (The reason I decided to write this long review, is because this place isn't the only one with an unorthodox method of not selling cars, unfortunately there are quite a few other places that too are lazy, they don't even want to put in a minimal effort to make an easy sale). Some (not all) of the laziest people that I have ever met in my lifetime, happen to be car salesmen/women. Why? They also turn down easy money for reasons only they know. This surely would make an interesting study of human intelligence; or the lack of it. More