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Silsbee Toyota - Service Center

Silsbee, TX

4.7
444 Reviews

444 Reviews of Silsbee Toyota - Service Center

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June 25, 2020

20,00 mile service Low tire indicator came on the next day. I checked all four tires and all were checked around 30 or below. Recommended 35 on door. More

by JERRYRODRIGUES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2020

Great speedy service...love their service dept they got me in fast and got me out even quicker. Awesome service dept to deal with on a regular basis More

by K5JEP3
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2020

Service diagnostic was reasonably quick . estimarlte for repair was super inflated. Did repairs in 2.5 hours for $350 in parts using OEM parts. Can not justify book rate on this repair. More

by SPONSLERERIC
Recommend Dealer
No
Employees Worked With
Jessie Bier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Silsbee Toyota responded

Thank you for sharing your thoughts, and we're sorry to hear you feel that way! We use Prodemand and Alldata for our labor guides. These are the posted labor allowances that most legitimate repair facilities use. We also use genuine Toyota parts on our repairs. After market parts may be less money, but they do not have the global warranty that Toyota provides. That warranty means we stand by that work, as we will if you need any assistance in the future. -Jim Shirey, Service Manager 409-895-3747

April 09, 2018

Always helpful Everytime I setup an appointment and bring in one of the vehicles for service Jessie is the person who sets up everything for me. She explains what's More

by William Newsome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Burla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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