Silsbee Toyota - Service Center

Great service department that does what it is supposed to do. They schedule a time for me to arrive for an oil change and I’m in & out in less than an hour. They also check other items under the hood and no do. They schedule a time for me to arrive for an oil change and I’m in & out in less than an hour. They also check other items under the hood and notify me when it’s time to change out a cabin or air filter. Very organized, pleasant & knowledgeable. They take the time to patiently answer my questions which I appreciate. Jessie & Amanda work in the office scheduling appointments and explaining the cost. They are both very nice and professional. This will be the only dealership that will service my 2016 Tundra. The service manager, Jim Shirley, keeps the service department running smoothly. His years “in the business” really highlight his vast knowledge of Toyotas and how to run an efficient service department with complete transparency. Plus, he’s just a really nice guy! More

Service Inspection Brought my Highlander in for 15,000 mile inspection/service work. Staff was friendly and professional. Work was completed in a timely manner. I was al Brought my Highlander in for 15,000 mile inspection/service work. Staff was friendly and professional. Work was completed in a timely manner. I was also notified that the resolution to a recall was now available and the part would be ordered and I would be contacted when it arrived in order to setup a follow up appointment. This was a great experience for me. More

Jessie So nice and friendly. Seems to be on top of the service job. Great attitude toward the job. Always asking about you needs.,if you're comfortable. So nice and friendly. Seems to be on top of the service job. Great attitude toward the job. Always asking about you needs.,if you're comfortable. More

Decent/average service. Didn't really go above and beyond. Had to go back in to get them to put air in my tires so the sensor would go off after they did a tire rotation. Kind of felt like that shoul beyond. Had to go back in to get them to put air in my tires so the sensor would go off after they did a tire rotation. Kind of felt like that should have been a given... More

20,00 mile service Low tire indicator came on the next day. I checked all four tires and all were checked around 30 or below. Recommended 35 on door. Low tire indicator came on the next day. I checked all four tires and all were checked around 30 or below. Recommended 35 on door. More

Great speedy service...love their service dept they got me in fast and got me out even quicker. Awesome service dept to deal with on a regular basis me in fast and got me out even quicker. Awesome service dept to deal with on a regular basis More

Always helpful Everytime I setup an appointment and bring in one of the vehicles for service Jessie is the person who sets up everything for me. She explains what's Everytime I setup an appointment and bring in one of the vehicles for service Jessie is the person who sets up everything for me. She explains what's needed and will answer any other questions I have had about the vehicles. More