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Silsbee Toyota - Service Center

Silsbee, TX

4.7
428 Reviews

428 Reviews of Silsbee Toyota - Service Center

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June 06, 2021

I had to bring my car in for the recall, so I got them to change the oil and inspect it while it was there. More

by CORLISS.CRAWFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hinson
May 17, 2021

As always friendly reliable service with hometown feel I always enjoy seeing Walter who I buy all of my vehicles and Jessie in the Service department. Service made simple. More

by DWAYNEWILSON525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021

We have excellent service in the service department at Silsbee Toyota. They take care of my car and my husband's Tacoma. They remember us and our vehicles. More

by SCRUGG0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Shirey, Daniel Burroughs, Sarah Hinson
April 28, 2021

Customer Service was excellent! Everyone was incredibly helpful and all of my questions were answered. They did a great job with my Corolla, we'll definitely be back. More

by Joni.sheppard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Shirey
April 22, 2021

Service Staff (have not worked directly with any other departments) is super friendly, helpful and gets you in & out quickly. Not pushy on any recommendations. More

by DBRISKEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

Service dept very helpful in finding tires and answering questions. Getting tires put on tomorrow, expecting quality service 😀 what’s with this twenty five word minimum? More

by KIRBYSHIRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Proctor, Sarah Hinson
April 07, 2021

Gave permission to do work to certain areas and it didn’t get done. They were more worried about changing little things like air filters that I said I could do than what I left it there for them to do. More

by bekicayepick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Jordan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hinson
April 02, 2021

I had auto start added which I really like . The 3 young ladies help with appointment and seeing job was done in timely manner. Thanks More

by MAWNPAW1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hinson
March 24, 2021

Silsbee Toyota has always been up to par everytime I've been there for service on my Tundra. Their staff including maintenance service, sales and management have always been helpful with any questions I've More

by KENNETHEANDERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Elmore, Sarah Hinson
March 17, 2021

Service staff are easy to deal with. They do a great job! I was not given the full scope of work for this last repair. Still happy with dealership, we'll do better next time. More

by FATHEADFRED
Recommend Dealer
Yes
Employees Worked With
Amanda Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Shirey
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