Silsbee Toyota - Service Center

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service department was very professional and vehicle was ready at the time it was scheduled to be ready at the time it was scheduled to be More

I brought my Rav4 in for it first 6 month service after purchasing it at Silsbee. The oil is still dirty and the tires looked untouched. I pulled the dip stick and rubbed it on a white rag and it is dark b purchasing it at Silsbee. The oil is still dirty and the tires looked untouched. I pulled the dip stick and rubbed it on a white rag and it is dark brown. I rubbed some new oil I have and look at the difference. No way this thin oil is new. It should be almost clear. I waiter over 2 hours and don't think anything was done to my vehicle. Silsbee is 30 minutes from where I work so it was a big hassle. I will continue to do maintenance on my own vehicles. I own 3 other cars. You cant trust anyone on your vehicle anymore. Reasons I suspect the tires were not touched...Brake dust accumulates on front wheels a lot more.NO dust on back wheels and no hand prints.I added air to the tires the first cold front this year to make the light go off. I really wanted the first oil change done because I know the filter is tight and there is a lot of contaminants in my brand new engine. More

We were greeted by a young man who was friendly, thorough and professional, Our car was taken away and in about a half hour we were advised of progress and given the option of supplemental work, which we dec and professional, Our car was taken away and in about a half hour we were advised of progress and given the option of supplemental work, which we declined at this time. Shortly after we were able to pay our bill and leave. Overall it was a pleasant experience.. More

Everyone was friendly and courteous. Excellent service. Vehicle was fixed right the first time and returned to me in perfect condition. Vehicle was fixed right the first time and returned to me in perfect condition. More

Dealer replaced 19 month old factory junk battery under warranty in timely manner and checked system warranty in timely manner and checked system More

Sarah, Mason and Jessie took care of me right away. I couldn't have asked for better customer service. I will only use Silsbee Toyota, Silsbee, TX, for all of my vehicle needs. couldn't have asked for better customer service. I will only use Silsbee Toyota, Silsbee, TX, for all of my vehicle needs. More

Very prompt and thorough. No high pressure to get extra maintenance work done. Pleasant waiting room. maintenance work done. Pleasant waiting room. More

Awesome people to deal with. Keep you informed the whole way. Fast and friendly dealership way. Fast and friendly dealership More