Silsbee Toyota - Service Center

Fast service and easy to deal with. I'm able to get in and out faster than other dealerships. I'm able to get in and out faster than other dealerships. More

Airways treated very well when we go in staffisvery friendly and helpful This is the second new cal we bought from this dealer ship and wouldn’t hesitate to buy another one if needed friendly and helpful This is the second new cal we bought from this dealer ship and wouldn’t hesitate to buy another one if needed More

This was a very pleasant experience this time. A young man, Fisher Huff, explained why I was having a problem with the under carriage cover coming off. He was very knowledgeable and took his tim A young man, Fisher Huff, explained why I was having a problem with the under carriage cover coming off. He was very knowledgeable and took his time explaining the issue to me. He repaired it when changing my oil. Now, I hope it stays on better! More

The service department was very friendly and helpful. Our service lady (I believe her name was Lisa) was wonderful! She was polite, caring and kept us informed. Our service lady (I believe her name was Lisa) was wonderful! She was polite, caring and kept us informed. More

Very friendly employees. Lisa, in the service department was very helpful. I didn’t think I had any warranty since I bought the car used, but she looked up where I bought the Lisa, in the service department was very helpful. I didn’t think I had any warranty since I bought the car used, but she looked up where I bought the car and found out that I had several warranties and this visit only cost me my $100 deductible. More

I have used this dealership for many, many years in servicing my Toyota. This past experience has been the worst. My appointment was at 11 AM. It was almost 40 minutes before my vehicle was ever taken servicing my Toyota. This past experience has been the worst. My appointment was at 11 AM. It was almost 40 minutes before my vehicle was ever taken back for an oil change. When checking me in for my service appointment, Lisa was not very friendly and was blunt when answering my questions despite me being respectful and only seeking answers. The other lady at check-in rudely interrupted me when I was asking Lisa about a coupon. This was very unprofessional since Lisa was my "writer." Neither of them cared to understand my questions and basically shut me down by not listening to me. I am deeply saddened by this experience especially since I have consistently used this dealership for all my servicing since 2018 when Jessie and Mason were writers together. If this is the new level of service that Silsbee Toyota has, then I will be looking for another Toyota dealership. More

Service was fast and staff was very courteous wait time was minimal sales staff came to make sure we happy with our purchase was minimal sales staff came to make sure we happy with our purchase More

My experience with the service department was satisfactory. They were on time for my appointment, and completed the work in a timely manner. satisfactory. They were on time for my appointment, and completed the work in a timely manner. More

Very easy to make appointments and everyone greets you when you walk in and has your stuff ready to go. As they service your car they keep you informed on what’s going on and if you need any extras done. when you walk in and has your stuff ready to go. As they service your car they keep you informed on what’s going on and if you need any extras done. Love having my service done here!! Everyone is so nice and make it a great place to do business! More

Amanda did a great job! ! She always has a smile on her face. It's nice to see her friendly face. ! She always has a smile on her face. It's nice to see her friendly face. More