Silsbee Toyota

The entire team at Silsbee Toyota was very professional and service oriented. The sales professional Ben Bula did a fantastic job helping me with the purchase. Great job !!! and service oriented. The sales professional Ben Bula did a fantastic job helping me with the purchase. Great job !!! More

From start to finish the experience was easy and straightforward. I would absolutely recommend this dealership. God bless straightforward. I would absolutely recommend this dealership. God bless More

Tim Fuller was the best he told me everything I wanted to know. Thank you to know. Thank you More

I have used this dealership for many, many years in servicing my Toyota. This past experience has been the worst. My appointment was at 11 AM. It was almost 40 minutes before my vehicle was ever taken servicing my Toyota. This past experience has been the worst. My appointment was at 11 AM. It was almost 40 minutes before my vehicle was ever taken back for an oil change. When checking me in for my service appointment, Lisa was not very friendly and was blunt when answering my questions despite me being respectful and only seeking answers. The other lady at check-in rudely interrupted me when I was asking Lisa about a coupon. This was very unprofessional since Lisa was my "writer." Neither of them cared to understand my questions and basically shut me down by not listening to me. I am deeply saddened by this experience especially since I have consistently used this dealership for all my servicing since 2018 when Jessie and Mason were writers together. If this is the new level of service that Silsbee Toyota has, then I will be looking for another Toyota dealership. More

I have purchased four trucks from Silsbee Toyota with Ben Burla acting as sales associate. The trucks have met my every expectation with no issues other than those associated with normal wear and tear. The Burla acting as sales associate. The trucks have met my every expectation with no issues other than those associated with normal wear and tear. The people at the dealership are professional, informed and helpful. More

My wife recently purchased a 2024 RAV4 XLE from Tracy Poland and the experience was amazing. We traded another vehicle in, Tracy was on point with the pricing, getting her electronic devices paired, exp Poland and the experience was amazing. We traded another vehicle in, Tracy was on point with the pricing, getting her electronic devices paired, explained all the features to her and we were signed and out in under 3 hours. No pressure and no hassles. This is the 2nd Toyota we've bought from her in as many years as well as her selling my nephew's wife her car. Tracy is the "go to" person at Silsbee Toyota! 👍👍👍👍👍 More

Service was fast and staff was very courteous wait time was minimal sales staff came to make sure we happy with our purchase was minimal sales staff came to make sure we happy with our purchase More

Friendly, helpful and efficient. Won’t waste your time and work to get exactly what you’re looking for! Won’t waste your time and work to get exactly what you’re looking for! More

Today marks one week since we drove our gorgeous hybrid Bronze 2025 Toyota Crown Signia off the Silsbee Toyota dealership lot. My husband had gone to explore available cars he thought I might like on the p Bronze 2025 Toyota Crown Signia off the Silsbee Toyota dealership lot. My husband had gone to explore available cars he thought I might like on the previous day and I returned with him the next day — with a completely different perspective. Tracey Poland was very helpful suggesting different options and explaining/demonstrating the many new features now available. She was incredibly helpful and patient. The last four new cars I’ve had have been white and I was SO tired of searching parking lots for my white car. In our climate I have an equally negative attitude about black cars with black interiors . . . and I didn’t want a red car, or a gray/silver car. Blue or green were the only colors I would consider, though they didn’t thrill me. When I discovered the vehicle we had selected came in bronze, I was thrilled . . . and Tracey, knowing the Silsbee dealership did not have the Toyota Crown in bronze, was on the ball. She had approached the manager who had searched other area dealerships and could have it available the next day. My husband had doubts about getting a vehicle sight unseen, so it took a little while to persuade him that I was sure it was the car I wanted. We became Toyota Crown owners slightly less than 24 hours later . . . and Tracey was at the dealership on her day off to make sure we were well taken care of. She walked us through the basics of the car’s features and helped make plans for some additional features Silsbee Toyota was going to add to our car. Couldn’t be a better salesperson. I would recommend her to anyone looking for great deals and great service. We already love our hybrid, which got 40+ miles per gallon on an hour-long trip today. It is the smoothest, quietest car I believe I’ve ever driven or ridden in. So happy . . . more than just satisfied, in our salesperson and our new vehicle. More

Drove down to Silsbee Toyota September 16,2024. I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 T I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 Tundra I purchased. I will definitely give Zachary a call when I get ready to buy another vehicle. More