Silsbee Toyota

My wife recently purchased a 2024 RAV4 XLE from Tracy Poland and the experience was amazing. We traded another vehicle in, Tracy was on point with the pricing, getting her electronic devices paired, exp Poland and the experience was amazing. We traded another vehicle in, Tracy was on point with the pricing, getting her electronic devices paired, explained all the features to her and we were signed and out in under 3 hours. No pressure and no hassles. This is the 2nd Toyota we've bought from her in as many years as well as her selling my nephew's wife her car. Tracy is the "go to" person at Silsbee Toyota! 👍👍👍👍👍 More

Service was fast and staff was very courteous wait time was minimal sales staff came to make sure we happy with our purchase was minimal sales staff came to make sure we happy with our purchase More

Friendly, helpful and efficient. Won’t waste your time and work to get exactly what you’re looking for! Won’t waste your time and work to get exactly what you’re looking for! More

Drove down to Silsbee Toyota September 16,2024. I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 T I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 Tundra I purchased. I will definitely give Zachary a call when I get ready to buy another vehicle. More

Today marks one week since we drove our gorgeous hybrid Bronze 2025 Toyota Crown Signia off the Silsbee Toyota dealership lot. My husband had gone to explore available cars he thought I might like on the p Bronze 2025 Toyota Crown Signia off the Silsbee Toyota dealership lot. My husband had gone to explore available cars he thought I might like on the previous day and I returned with him the next day — with a completely different perspective. Tracey Poland was very helpful suggesting different options and explaining/demonstrating the many new features now available. She was incredibly helpful and patient. The last four new cars I’ve had have been white and I was SO tired of searching parking lots for my white car. In our climate I have an equally negative attitude about black cars with black interiors . . . and I didn’t want a red car, or a gray/silver car. Blue or green were the only colors I would consider, though they didn’t thrill me. When I discovered the vehicle we had selected came in bronze, I was thrilled . . . and Tracey, knowing the Silsbee dealership did not have the Toyota Crown in bronze, was on the ball. She had approached the manager who had searched other area dealerships and could have it available the next day. My husband had doubts about getting a vehicle sight unseen, so it took a little while to persuade him that I was sure it was the car I wanted. We became Toyota Crown owners slightly less than 24 hours later . . . and Tracey was at the dealership on her day off to make sure we were well taken care of. She walked us through the basics of the car’s features and helped make plans for some additional features Silsbee Toyota was going to add to our car. Couldn’t be a better salesperson. I would recommend her to anyone looking for great deals and great service. We already love our hybrid, which got 40+ miles per gallon on an hour-long trip today. It is the smoothest, quietest car I believe I’ve ever driven or ridden in. So happy . . . more than just satisfied, in our salesperson and our new vehicle. More

Very good experience. Came in to look at a specific vehicle, sale and financing was very smooth. Came in to look at a specific vehicle, sale and financing was very smooth. More

I've known Walter Stevens for at least 15-20 years. I've bought five different trucks and cars from him over the years. He has always treated me fairly on every deal I've ever made with him. Walter ha I've bought five different trucks and cars from him over the years. He has always treated me fairly on every deal I've ever made with him. Walter has always been a friendly guy to work with and I've had a lot of respect for him. He has an easy going personality and a good sense of humor. I was recently in a wreck and my car was totaled. Although I hadn't seen Walter in about three years, I called him and said I would like to come see what he had available. That was this past Friday. So, I showed up and we talked about old times and I looked around the lot and the showroom floor. I saw a car on the showroom floor that I didn't even know Toyota made--a Toyota Crown. It was love at first sight. I asked Walter for the best deal he could make, and after a few minutes he came back with some figures that I thought were very reasonable. So, we cut the deal that very afternoon and I drove off with, I believe, the most favorite car I've ever owned, which, according to my automobile insurance policy is the 63rd car I've had insured with them over the past 50 years. So, I can once again thank Walter for helping me get out of the stress and uncertainty of shopping for a vehicle, Thanks, again, Walter, for all your help! Doug Sikes More

The sales and service were all very helpful and the sales office to help with purchase and care of our auromobiles. office to help with purchase and care of our auromobiles. More

Called dealership on Friday afternoon Sept 13 talked with Zach about a Tacoma truck he gave me information I needed drove 2 1/2 hrs today I was greeted nicely great service. Ended up purchasing the truck . Zach about a Tacoma truck he gave me information I needed drove 2 1/2 hrs today I was greeted nicely great service. Ended up purchasing the truck . Many thanks to Zach , Randy and Joe . More

My experience with the service department was satisfactory. They were on time for my appointment, and completed the work in a timely manner. satisfactory. They were on time for my appointment, and completed the work in a timely manner. More