Silsbee Toyota

Best buying experience I've had in 50 years. Jason quoted a price for me and stuck to it He was knowledgeable with the truck systems and explained them all to me I've had in 50 years. Jason quoted a price for me and stuck to it He was knowledgeable with the truck systems and explained them all to me More

Jason Elmore was great!!! I drove from Orange to Silsbee yesterday to look for the best idea about what kind of new car I possibly would want to buy. Maybe even to replace t I drove from Orange to Silsbee yesterday to look for the best idea about what kind of new car I possibly would want to buy. Maybe even to replace the Dodge Charger I have been in since 2010, (with a mere 152,400 miles on it. Nothing to do but to drive a 2018 Toyota. My salesman, Jason Elmore, knew more about his product than anyone I had dealt with in Orange, Pt. Arthur or surrounding area. I was more than satisfied with Jason's handling of everything and the money guys, too. More

Easy to deal with It's a great dealership and I found just what I was looking for with Jasons help. He made it easy to do business and I would definitely buy another ve It's a great dealership and I found just what I was looking for with Jasons help. He made it easy to do business and I would definitely buy another vehicle from here. It was an awesome experience. More

Fast, Easy, Helpful staff Ben was very helpful and made it easy for me to get this car. I would highly recommend Ben for anyone who is looking for a good attitude and deal! Ben was very helpful and made it easy for me to get this car. I would highly recommend Ben for anyone who is looking for a good attitude and deal! More

New Car purchase Great sales staff. Great service department. Highly recommend Silsbee Toyota as your first stop for a new car purchase. We are repeat customers and wo Great sales staff. Great service department. Highly recommend Silsbee Toyota as your first stop for a new car purchase. We are repeat customers and would gladly buy from Silsbee Toyota again. See Tracy Poland or Ben Burla. They will take good care of you. More

Friendly and helpful. Great first time. My needs were accommodated greatly, and the dealership made my first vehicle purchase super easy and fun! It was nice for someone to work with me and My needs were accommodated greatly, and the dealership made my first vehicle purchase super easy and fun! It was nice for someone to work with me and work in my favor! More

No Pressure I dealt with Jason Elmore a young professional salesman, he responded quickly and professionally to all my requests. Jason was very knowledgeable abou I dealt with Jason Elmore a young professional salesman, he responded quickly and professionally to all my requests. Jason was very knowledgeable about the vehicle and he treated us with respect. The dealership did not pressure us into buying, they basically just asked what would it take to make the sale and if they couldn't do it they would state how close they could get. If the figures were not acceptable no hard feelings on either side, but price was agreeable and sale was made. More

Wonderful car buying experience with Tracy! I decided it was time to trading in my Toyota 4runner for a new Highlander, car buying is not something I have ever enjoyed, but Tracy Poland immediat I decided it was time to trading in my Toyota 4runner for a new Highlander, car buying is not something I have ever enjoyed, but Tracy Poland immediately put me at ease by her very friendly manor. I was treated with respect, she was extremely helpful, knowledgeable, and no high pressure sales pitch. She listened to everything I said, and helped me find just the right vehicle. She showed me everything about my new car, and helped me set up all the new features. She and Ben Burla followed me home and help set up my garage door remote, which was far beyond what most salespeople would do. I highly recommend going to Tracy Poland at Silsbee Toyota, for anyone who is shopping around for a new car. More

Sales women patty was great Patt was great and helped us get in to something we love.. I will recommend silsbee Toyota and Patty. We appreciate yall so much Thanks Patt was great and helped us get in to something we love.. I will recommend silsbee Toyota and Patty. We appreciate yall so much Thanks More

Attitude black Toyota Camry 2015 with relatively High mileag I had a GOOD exeperience dealing with the sale representatives (Ms. Patty and Mr. Jason). Both of them were amazing!! However, I felt like more could I had a GOOD exeperience dealing with the sale representatives (Ms. Patty and Mr. Jason). Both of them were amazing!! However, I felt like more could have been done on the upper managerial level. The car was somewhat overpriced for a used vehicle. Have I not had my back against the wall, i would have not purchased it. Time permitted, I'd have certainly found a better deal somewhere . The purchased vehicle had a relatively high mileage compared to the vehicle's year. Stains on the bumper were very noticeable. Looked like car ignition key would be an issue down the road. Those were the few items i noticed and brought to the upper management attention via Patty and Jason hoping something would be done. Nonetheless, nothing was done pricewise. Also, manager should make sure to add up/ run his numbers correctly as this litteraly impacted the time to conclude the deal in a timely manner. Drive out price was listed incorrectly and this made me request an additional amount on the approved loan. Also, please give buyers options to choose when it comes to some extra stuff. Etching and other fees were added. when I said i would like them to be removed because i don't need them, the answer i got was "that's our policy". Why adding such an option/feature on a used vehicle and make the customer pay for it ? Something needs to be done at that level. One last note, do not insist to finance a customer who already have his/her own financing option available. I think that's unethical. I hope this feedback will serve as a means to improve Silsbee managerial aspect. Yours Sincerely More