Sill-Terhar Motors - Service Center

Warranty work not performed Resonator on exhaust leaking out of seams in my garage. Black mess. Took in for warranty and was told that is normal. HUH it is not. Can not get servi Resonator on exhaust leaking out of seams in my garage. Black mess. Took in for warranty and was told that is normal. HUH it is not. Can not get service manager to call me. Terrible customer support. More

Martin is Awesome! Martin is a friendly, knowledgable person who took excellent care of me on two recent occasions. My 2 month old 2019 Ford Edge was having problems and Martin is a friendly, knowledgable person who took excellent care of me on two recent occasions. My 2 month old 2019 Ford Edge was having problems and Martin and his team did a great job diagnosing the issue and keeping me informed about the process. When the part was on back order, he was straight with me about how long it would be and handled the follow up appointment in the same manner as my initial visit. Martin is a great guy and I appreciated his honesty and transparency through the repair process. Thanks for a great experience, Martin. More

Horrible Non Educated Dealership If I could give negative stars I would give as many negative stars as I could. The left hand doesn't know what the right hand is doing. The communicat If I could give negative stars I would give as many negative stars as I could. The left hand doesn't know what the right hand is doing. The communication is non-existent. Every time I bring my car into them to have it fixed by the highly trained xxxxxxx that run the place have no idea what they are doing. They initially had to keep my car for 2 solid months and at the end of those 2 months I got a broken car back. Ever since then I have had to bring my car back to them roughly every 3 weeks and then once I do that they look like a deer in head lights and can't seem to get it together to fix my car. I am NEVER buying a Ford again and NEVER buying another car from Sill-Ter Dealership. A dealership is only as good as their service department, and when that is crappy and no one knows what they are doing it spoils the whole experience for you. I have been a lifelong customer of this place and now not again. More

Google search is better than Sill-Terhar Service Center After 4 visits to the service center, they still refuse nor are capable of fixing my mother's car. After my father's unexpected passing last year, we After 4 visits to the service center, they still refuse nor are capable of fixing my mother's car. After my father's unexpected passing last year, we (my mother and I) purchased a brand new 2017 Ford Escape from Sill-Terhar including the full service plan and warranty (because my dad was the one that used to take care of all the car stuff and I wanted her to have a reliable car). Well, ever since purchase, the rear shock has been knocking. The service center has given my mother grief (like she needs more) that they can't hear the noise so they can't do anything about it. A quick google search tells me: "Internal shock or strut noise is uncommon. The most common cause for clunking noises over bumps is the mounts or attaching part." YET they think my mother loves coming to the service center every time she hears this and they refuse to fix anything (and it's under warranty!). POOR CUSTOMER SERVICE and POOR TECHNICAL SERVICE. They sell lemons and refuse to service them! To add...a Ford van saved my mother's life 25 years ago and we have purchased 6 Fords since then and never another make of vehicle. More

$8,500 for FORD crate engine gone bad and no loaner vehicle! I brought my 2006 F150 here with a check engine light. Turns out the 5.4L Tritons are famously bad engines; reluctantly I had them put in a rebuilt Fo I brought my 2006 F150 here with a check engine light. Turns out the 5.4L Tritons are famously bad engines; reluctantly I had them put in a rebuilt Ford long block that cost me around $8,500 installed. It came with a 36 month warranty from Ford. After 15 months from install, the cam phasers and camshaft had problems and significant repairs were done (under warranty). This took a little over a week and the rental car cost was split between me and the dealership. Now 4 months later the same camshaft timing issues have reappeared, still under warranty and they refuse to give me a loaner or assist with a rental. The service advisor says they only have one mainline mechanic and there are 5 other vehicles ahead of mine and can't provide an estimate of how long until my truck is fixed. And they are not willing to provide me a loaner or rental vehicle. Considering the significant money and inconvenience this has cost me , I feel Sill-Terhar/Ford should step up and cover the loaner/rental vehicle. They don't see it that way. More

Worst service department ever I called the service department to make an appointment for some service on my (2000) E250 conversion van. My first clue should have been when the sche I called the service department to make an appointment for some service on my (2000) E250 conversion van. My first clue should have been when the scheduler asked if I could bring the vehicle in to see how big it is. Its an E250 conversion van. Do you have no idea what an E250 is? Despite that, I took the vehicle in for an oil change, wheel alignment and to have the brakes checked for a sponge pedal. The scheduler (same one that wanted to see how big the van was) was not friendly and somewhat flippant about their ability to get my car serviced stating they might be able to get to it on August 15th! (are you kidding?) The service writer "Jack" spoke to the service manager and I was then told if I left it, they would start on it the next day. (this was Friday afternoon) I did not get a call on Monday but received a call on Tuesday informing me that they needed to send the vehicle to the "A-team" to get the alignment done. The following day I was told that they wanted the brakes looked at before the alignment was done. "in case there is a problem with the brakes". What the xxxx does that have to do with a wheel alignment? On Wednesday I got a call to tell me that it "might be a brake module or it might be the master cylinder or....it might just need the brake fluid changed". Well, which is it? By now, I'm completely skeptical that anybody there has a clue what they are doing! On day 6 I dropped by to check the status of my vehicle. I see it sitting in the lot so I fully expected to be told its ready to go. Nope! "We haven't done the alignment yet.". What did you do this whole time that you had my car? Did you flush the brake fluids? Yes. Did you do the oil change and 5000 mile check? Yes. Fine. Wrap it up. I'm taking it somewhere else for an alignment. They had my car for 6 days and this is all they managed to accomplish! Unbelievable. I was given a small discount off the services I "did" receive and was offered a free alignment if I brought it back. Ha! Fat chance of that. I took the van directly to O'Meara and requested a alignment check and gave them the background on what took place. The service writer actually went out and looked at the van. That didn't happen at Sill-Tehar. He then showed me that the tires had some chopping evidence on the inside of the tires. Now here is where it gets interesting. I paid for a 5000 mile service that was to include wheel rotation at Sill -Tehar. How could the front wheels be showing this problem if they were rotated? That should now be on the rear tires. Answer. They did not do the 5000 mile service. No oil change,. not rotation...no nothing but a bill. I did get a full refund. The service manager was apologetic and I was offered free lifetime oil changes... Not a chance in xxxx. I have no confidence they could even manage an oil change at this point. This is by far the worst service I have received anywhere in the 43 years I've been operating a car. This service department has serious issues starting from the manger all the way down to the service bay. They have no idea what is being done or not done. Their people are cavalier about the service you receive (or lack thereof) and they are completely disorganized. They have no checks and balances to ensure the services are being done or not. They volleyed my car back and forth from one tech to another for 6 days and literally got nothing done. Not even a simple oil change. I will NEVER go back but I hope they get things fixed for the next guy that goes there for service. I would use a more explicative word to describe this department but since this is a public forum I will just call it a FIASCO. BTW. O'Meara had my car back to me the very next day. They diagnosed and fixed my alignment issue within hours. (and they did the oil change, tire rotation and inpeciton too) I guess you know who earned my business! More

Best Ford service center ever I was so happy with how Del Williams, Ford Service Advisor, handled EVERYTHING! Big kudos to this service center for having him on board. He was so I was so happy with how Del Williams, Ford Service Advisor, handled EVERYTHING! Big kudos to this service center for having him on board. He was so helpful, kind and courteous. I would go back to Sill-Terhar Motors just because he is part of the team. THANKS DEL! More

Repairs were fine, but recommend elsewhere. I'm told I'm covered and put into a rental car then made to pay for most of it when I never asked for it. First time buyer and was covered but not how I'm told I'm covered and put into a rental car then made to pay for most of it when I never asked for it. First time buyer and was covered but not how they thought because they assumed the whole process. I'm told none of its covered three days after I already have the car and they have mine, showed them my coverage which applied to my car but not the rental. What's the point of getting thousands in coverages with low deductibles when you still end up paying more than half of what the repairs would've been anyway on a decision I based on trusting their information? I should have fixed it myself, and will next time. Service guys friendly, just got the short of the stick. And learned to never accept the rental. More

Willing to replace an expensive part at no cost After a long while, the dealer ended up honoring my request to cover a warrantied part that was very expensive. I have not received the work yet, but After a long while, the dealer ended up honoring my request to cover a warrantied part that was very expensive. I have not received the work yet, but will edit if not satisfactory. More