Sill-Terhar Motors

A big shout out to Sill-Terhar’s Saturday morning Quick Service Lane! It’s the second time I’ve used them for a fast weekend repair. This time it was for a rear signal light replacement. They are friendly, Service Lane! It’s the second time I’ve used them for a fast weekend repair. This time it was for a rear signal light replacement. They are friendly, quick and efficient, and it’s great to have a place to go for those Saturday repairs ! More

Steven Power was exceptional to work with. He was friendly, honest and straightforward about the whole process. He made the experience one where I’ll be a client of his not just a one time customer. friendly, honest and straightforward about the whole process. He made the experience one where I’ll be a client of his not just a one time customer. More

TJ was absolutely outstanding. His expertise in customer service is exceptional. TJ reached out within minutes of my on-line questions. Provided exceptional advise, even completed a face time to "show" me service is exceptional. TJ reached out within minutes of my on-line questions. Provided exceptional advise, even completed a face time to "show" me the truck then worked me through all the purchasing requirements while I was in Georgia. I highly recommend TJ and Sill-TerHar Motors, that are #1 in my eyes. More

Steven is an absolute delight to work with! He makes the car buying process a breeze, accessible via text, call or email. We intentionally drive 4 hours each way to solely work with only Steven, repeat cust car buying process a breeze, accessible via text, call or email. We intentionally drive 4 hours each way to solely work with only Steven, repeat customers, we’ve purchased and traded with him many times over the years. A true gem in the field of lackluster car salemen. More

Working with Angela has been a wonderful experience. I brought 2 small kids and lots of car seats to test out, and her patience was much appreciated. Other staff were kind and helpful as well. We did not brought 2 small kids and lots of car seats to test out, and her patience was much appreciated. Other staff were kind and helpful as well. We did not feel pressured into anything, and it was a great experience. We have to order the vehicle we want (due to Covid shortages), but Angela is helping to make that process a breeze. More

Do not buy a Volvo from this dealership. Last month I Do not buy a Volvo from this dealership. Last month I was trying to buy a Volvo from them and have a written and signed accepted offer from the Sa Do not buy a Volvo from this dealership. Last month I was trying to buy a Volvo from them and have a written and signed accepted offer from the Sales Manager. He told me that one of his sales people will call me very soon so I could pick up the car that night. I received a call about two hours later saying that someone is interested in the car and that I need to provide a credit card (which I did) but then five minutes later he texts me back and says the car is gone! A few days later I speak to the VP of Sill-Terhar and he says that they will put together something for me to make it right but the deal wasn't any better. The sales manager called me back after that conversation and couldn't provide anything better then he offered me after my original car was sold out from under me not even $1,000 off. Do yourself a favor and buy your next car from anyone but Sill-TerHar. More

Truck was seen by 2 other dealerships. Mitch and his team were professional and took the necessary steps to ensure that my vehicle was fixed the first time. were professional and took the necessary steps to ensure that my vehicle was fixed the first time. More

Took my vehicle to have recall work done, get an oil change and tire rotation, and get a check engine light analyzed and repaired. Nick Karichkowksy was my service advisor. During check-in, Nick assured change and tire rotation, and get a check engine light analyzed and repaired. Nick Karichkowksy was my service advisor. During check-in, Nick assured me he would call when he found out what the check engine diagnostic found. He also asked if I could leave my vehicle overnight and I told him to call me before doing that. I had to initiate conversations with Nick to find out what was happening with my vehicle. I dropped my car off for my appointment at 8 AM and had to call Nick at 2:30 PM to find out that the diagnostic had found a bad coolant bypass solenoid valve that needed to be replaced. He told me how much the repair was going to cost and I authorized the repairs. He also told me that the part was in stock and my car would be ready by 4:30 PM. I waited for a call from Nick that never came. Service department closed at 6 PM and I had no information about my car. I called Nick the next morning at 8:15 AM and he texted me that he was checking people in for their appointments and he would call me after he checked on what was happening with my vehicle. 10:30 AM and I had not received a call so I went to the service department in hopes of my vehicle being done so I could pick it up. When I spoke with Nick, he informed me that the part that had been in stock yesterday had shown up at 9 AM and that he was going to get his technician working on my vehicle and that it would be ready by noon. 2:30 PM I decided to call and speak with the service manager, Mitch. Mitch was in a meeting so I had to leave a message, but he did return my call and informed me that he would check on my vehicle, discuss my concerns with Nick, and that he would try to help me out with a possible discount for my troubles. Within 15 minutes, Mitch called me back to let me know that my repairs were being wrapped up and that I could pick up my vehicle. He also said he would see what he could do to help me with the cost, a little over $800.00. When I arrived, Mitch was in another meeting and I wound up dealing with Nick. I was charged full price. I had my vehicle serviced at Sil Terhar several times in the past and had never had a bad experience. As a matter of fact, the reason I kept returning was because the service had always been exceptional. This time, I have to wonder what happened to that exceptional service. I will likely return to Sil Terhar for service, but I will never deal directly with Nick again. Lack of communication with customers, failing to live up to his word, and having to pry out information regarding my service made this the worst service visit I have ever had. The fact that Mitch, the Service Manager spends more time in meetings than supervising his staff is another problem that further compounded the issue. Hopefully, they find a way to return to the level of service I had experienced previously, but it does not look promising. More

I would like to have Martin Richardson recognized for his superior customer service, I purchased a 2018 Escape, Martin is my service manager, he recognizes me and addresses me by name. he has gone above and superior customer service, I purchased a 2018 Escape, Martin is my service manager, he recognizes me and addresses me by name. he has gone above and beyond to make sure my vehicle service is done when promised and always keeps me informed of my vehicle needs, if it needs to be kept longer and status of. I am sure I am not the only customer that he treats this way. Martin makes sure I and my vehicle are taken care of. I do not know who will read this but Martin needs to be recognized. Thank you Abalino Velasquez Jr More