Sill-Terhar Motors

The sales guy was nice. .. then he stopped returning my calls and texts after they found out they couldn't get me the car I was looking for. To make things worse they are try .. then he stopped returning my calls and texts after they found out they couldn't get me the car I was looking for. To make things worse they are trying to keep my $1000 deposit AFTER NOT getting me the car they promised. No problem, I have a great relationship with my credit card company. I hope they don't mind a chargeback, I should have my refund from Visa in about 10 days.... forcefully given back to me. LOL. No problem, I bought from someone ethical. Look at all the OTHER bad reviews about these folks if you think about buying from them at all. I should have read the warnings. (be warned) More

Great people! Fun staff! Kept me in the loop. Answered all my questions. What else is there to say. Fun staff! Kept me in the loop. Answered all my questions. What else is there to say. More

Took my truck for diagnosis and that same night it was stolen. I used to like sill tehar because of the price vs others dealerships but after this I'll NEVER take any of my cars there. You would figure th stolen. I used to like sill tehar because of the price vs others dealerships but after this I'll NEVER take any of my cars there. You would figure they have better security or ateast lock up the gates but clearly not. So if you take your car there take everything out from it if you drop it of or even wait for the service. Extremely disappointed in their security. All I got was tickets for an event but that does not and will not compensate for my beautiful F250. And when I asked for security footage they told me it records when it wants to. Another thing, it took them nearly a week to send me the footage of the theft from the security cameras and thats a red flag for me as it makes it seem like an inside job So if you have your car there make sure to remove all items and keep calling them for an update. More

Dean was super helpful. Got me all the quotes I needed and was responsive. Worked very hard to make sure I was kept up to date on the status of my truck. In today's day and age trucks go quick so when you and was responsive. Worked very hard to make sure I was kept up to date on the status of my truck. In today's day and age trucks go quick so when you finally find the one you want it is really important to have a dealer that is responsive and attentive. The GM Jeremy even reached out to to ensure my experience was the best it could be. I have to say the service was superb. I am glad to know even though the consumer demand is high some businesses still put an emphasis on customer service. More

Jeff Callies is a superstar sales consultant. His product knowledge is outstanding and his backseat delivery presentation is awesome. My wife and I have now purchased two vehicles from him. Both driven by im knowledge is outstanding and his backseat delivery presentation is awesome. My wife and I have now purchased two vehicles from him. Both driven by immediate needs and not the typical impulse buy or casual shop. We were serious buyers and both times he made sure we didn't have to waste a minute of our time. He quickly helped us land on what type of vehicle would make us happy and then set out the process to make sure we got to evaluate our choices quickly yet comfortably. He even takes a personal interest in polishing up our new vehicle when we arrive for delivery. Seek him out, you'll be impressed. More

This has been the most amazing service I have aver received for my 2008 Lincoln MKZ - before I received her back she was cleaned, beautiful and running like a champ. They kept me up to date all along received for my 2008 Lincoln MKZ - before I received her back she was cleaned, beautiful and running like a champ. They kept me up to date all along the way in her journey with them. Couldn't have asked for better service.. More

Dealership was a little hard to find but well worth the effort. Friendly, knowledgeable, realistic, price was right, will return. First class staff and management. effort. Friendly, knowledgeable, realistic, price was right, will return. First class staff and management. More

I have had great experience with their customer service until recently. I bought a 2018 Ford Explorer from Sill Terhar. Two weeks ago my check engine light was on and the car appeared to be stalling out. I until recently. I bought a 2018 Ford Explorer from Sill Terhar. Two weeks ago my check engine light was on and the car appeared to be stalling out. I drove directly to the Sill Terhar service center and was greeted with annoyance by an advisor. He begrudgingly reset my computer but did not look at my battery. A week later my vehicle wouldn't start, it was parked in my garage so I had to call AAA to get the battery replaced. The AAA repairman was shocked that the advisor hadn't at least looked at the battery because it had blown up. There was battery acid everywhere. The vehicle is still under warranty with 35K miles. I called Sill Terhar and they said they would've replaced my battery for free if I brought it in. Problem is it died in my garage and I had been there the week prior. The AAA battery cost $175 which should be reimbursed by Sill Terhar due to their sloppy and quite frankly rude advisor. More

I bought and took my car here for a full service. After they serviced the car, I drove it 1 mile home, where it died in the parking spot, and wouldn't run or drive anymore. After 3 weeks of me being passed they serviced the car, I drove it 1 mile home, where it died in the parking spot, and wouldn't run or drive anymore. After 3 weeks of me being passed around to different people, and being redirected and completely ignored, I finally got them to agree to tow the car back to lot to figure out the problem. Today, a total of 4 weeks after my first call to Sill-Terhar about the problem, I went to pick up my car. I was met with Evan Robinson, the Ford Service Advisor, who handed me a surprise bill for a diagnostic/work that I didn't authorize, on a repair that was supposed to be completely covered by warranty. While asking for a breakdown of the bill and work, I was met with a childlike attitude and disrespectful demeanor, which he seemed to enjoy giving out. He condescendingly spoke to me as I was trying to make sense of the work that was done, without my consent. As I continued to ask for help or an explanation, or someone who could explain better, he started doing a patronizing wave at me and saying "Bye, bye!", "Bye, bye!" I've been nothing but professional and understanding with this dealership. This is how I've been treated after buying a car from them. Some of the most unpleasant and disrespectful people you could deal with. I just want to add that I've never left a bad review, and I've dealt with some truly awful businesses/people. This is my first. The only reason I was doing service here was so my friend could shop the lot for a new vehicle. She's watched all of this from the beginning, and is terrified to do business with them. This is how they treat the people who bought from them. Imagine if you didn't. More