Sill-Terhar Motors

My wife and I went into Sill-TerHar looking for a small used SUV but REALLY wishing we could afford a new Explorer. I did not think it would even be close to possible, but Shane and Robert were able to mak used SUV but REALLY wishing we could afford a new Explorer. I did not think it would even be close to possible, but Shane and Robert were able to make it happen. When we looked at other dealerships, every one said there was no way we could afford to get into an Explorer but STH made it happen. My wife is in LOVE with her new SUV and it is all thanks to STH Motors! I had heard that they treat customers well, but they really went above and beyond. They REALLY listened to us and were VERY VERY patient with us, as we are pretty picky customers. We had such a good experience, I will never buy a car from another dealer. More

I had a great experience at Sill-Terhar buying my vechile. I spoke with Bryan on the phone the day before I went in. When I got there they had the vechile ready for a test drive. Everyone there wa vechile. I spoke with Bryan on the phone the day before I went in. When I got there they had the vechile ready for a test drive. Everyone there was very nice and friendly. They gave each of my kids a little gift bag of toys so they could play while we signed the paperwork. I would go back for another car. More

Sill-Terhar was one of the best purchasing experiences I have ever had. Greg was extremely knowledgeable, professional, and patient. My experience in the finance department (aka closing, the place to spend have ever had. Greg was extremely knowledgeable, professional, and patient. My experience in the finance department (aka closing, the place to spend a lot more money if you aren't careful..) was informative and without pressure. They had the perfect truck for me, and had the entire deal done in under two hours! Ford: Built without our tax dollars. That means something to me and I am so excited to be driving a Ford! Kudos to Greg once again! More

If you know anyone working at Sil Terhar and you're in the need for a new vehicle, DO NOT buy a vehicle from them. They prey on your good intentions of getting a good deal. They played the "good 'ol boy" the need for a new vehicle, DO NOT buy a vehicle from them. They prey on your good intentions of getting a good deal. They played the "good 'ol boy" dealership. We test drove our vehicle and loved it. We actually were renewing our Ford lease so we had a nice incentive to release a Ford. After our conversations with the sales manager and salesperson, we left the dealership because we had some time to make a decision. A week later, I initiated the go-ahead to lease. This is where the car sharks came out. They lull you with the Good 'Ol Boy act and then they eat you alive! They didn't know that I had another deal going on with another vehicle similar to the one I was buying. Anyways, the lease payment was $165 more money per month than the Toyota Highlander I was looking at with the same "loaded" options. xxx?? I sent an email telling Dan that I had a deal with Toyota and if there is anymore money left to take off. He told me, "Nope, that's the best deal you're gonna get on this." Basically, the deal was full price minus my $1500 rebate from my incentive to re-lease a Ford. Great, I ditch the original Ford dealer where I leased my old vehicle to go to one where I know people and in return they tried to profit big-time off of me. BUYER BEWARE!!! More

We had an amazing experience. Shane was so friendly and knowledgable. I bought a Mazda CX-9, and Shane took so much time explaining the features, and programming the blue tooth. Jack Teher came out and i knowledgable. I bought a Mazda CX-9, and Shane took so much time explaining the features, and programming the blue tooth. Jack Teher came out and introduced himself, and really stood behind the car. More

After a very negative experiance at another dealer I went to Sill Terhar a little sceptical. After speaking with a sales man on the phone and him referring me to another person I was a little nerves. When to Sill Terhar a little sceptical. After speaking with a sales man on the phone and him referring me to another person I was a little nerves. When I arrived the dealership was clean and the greeter was very nice. The sales man was with us within 2 minutes and had the truck we spoke about over the phone pulled up and ready for me. I told him what I could afford and within a few minutes we had aggreed on a price. I was in and out of the dealership within 2 hours and the Finance person (Bobby), Sales Manager and Sales Man (John) where great and extremely friendly and great to work with! I would recommend them to anyone! More

I was passing by the dealership and decided to stop and I was passing by the dealership and decided to stop and look around. I was on the lot not even a minute before a salesman noticed me and wa I was passing by the dealership and decided to stop and look around. I was on the lot not even a minute before a salesman noticed me and waved. I managed to look at two or three vehicles before i was approached( i really like the fact they gave me a chance to look around alone for a moment)by an individual. The salesman's name was Jack and he asked me first how was i doing and not what can i help you with. I told him that i wasn't really interested in buying a vehicle but rather just looking. He said that he would be around if i decided that i wanted to test drive anything. I was about to head back to my car(2005 Xj8L)when jack started to approach me and i was thinking here comes the sells pressure move. I was wrong he extended his hand and asked if i had any questions and i said no. He wished me a good afternoon and i started to leave. But, then i noticed a newer jagaur model(XF) and wanted to learn more about it. Well, jack took the time to take me inside to the show room and proceeded to show the model in question. We spent the next hour or so just talking about the vehicle and during this time other customers came in and not once did he rush off to try an secure other potential customers. Instead, he waved and said he would get someone to assist them...which he did. I asked jack what he thought i might be able to get for my car which at the time was now 5 years old and had just under 60k. He went outside walked around it and drove it around the parking lot came back in and gave me a heck of a trade value... no where else treated me with such respect without me having to haggle for a fair price. Needless to say...my next question to jack was what price could i get the model that we were looking at for. We ran the numbers and i liked it...and said let's do the paperwork...and would you know that jack shocked me. He(jack)said you know what i have a vehicle that is the same model with a few thousand miles on it and you could save thousands more. I looked at it and needless to say it sit's in my garage now. I spent about 3hours at the dealership...mainly because i kept asking questions and looking at different vehicles. We completed the paperwork ad he his phone started ringing and by this time we were done with all the paperwork, but he was going to show me some features on the car. He was cleary very polite... he we a brought back another salesman named Ian who showed me the car's features and sent me on my way. Needlesss to say i was very pleased with the sales people and the knowledge. I want to mention one thing my salesman jack...well it turns out the man that saved me thousands by helping me find the same model that was cheaper and it was a top of the line model was Jack Terhar. Yes, the name sake of the dealership spent three hours with me and not once left my side not even when a well know person in the state walked in to look at a highend car. Well, jack...my first time on your lot and you made me customer for life....Thank you and your staff for everything you did in helping me get behind the wheel of my new car. j. sledge More

We brought our car into the shop in early June with complaints of fluctuating RPMs and engine surging. After a day of testing, Frank, our service advisor, called to tell us that the alternator was bad complaints of fluctuating RPMs and engine surging. After a day of testing, Frank, our service advisor, called to tell us that the alternator was bad and needed to be replaced. We agreed to have the work done because we felt the car was unsafe to drive. Two days later, we paid $1197.70 and picked up our car. Within the week, I realized that the surging was not resolved. The following Friday, I dropped the car off again to allow the technicians to try to figure out what was wrong. On Monday June 21st, Frank called to tell us that the “throttle body” was bad and needed to be replaced. The estimated cost for this repair was $750. Needless to say, I was bothered by this news. I was bothered by the fact that the alternator was replaced but the problem was not solved. This leads me to question whether the alternator was actually bad. Frank offered us a 10% discount on the throttle body repair which would have amounted to about $70 off. The next thing that Frank said to me angered me the most. He said… “let me ask you, what are your plans for this car?” My car is five years old and has a gentle 55,000 miles on it. I was very bothered by him using this issue to try to sell me a new car. Annoyed and feeling uneasy with the conversation, I told Frank that we would not be able to fix the car immediately due to financial constraints. Framk did not seem to worry about the obvious safety issue because he did not bring up any concerns there. After picking up my car, I went back to look at the receipt from the alternator replacement and saw that the comments said “unable to duplicate RPM fluctuation.” The technician did not indicate if that was before he replaced the alternator or after. Regardless, the fluctuation and RPM revving was happening regularly and is easily noticed by a novice such as myself. If he was unable to detect the revving before he replaced the alternator, what led him to believe that was the solution? If he was unable to detect it after he replaced the alternator, how is that possible when I felt it within days of picking up the car? Clearly, the alternator was not causing the revving. I believe that the alternator was replaced without need. Even Frank admitted to me that an alternator can last 200,000+ miles. Curious to see if I could figure out if the “throttle body” was in fact the issue, I did a very simple search on Google to see if there was a forum for Freestyle owners and if there was, was my issue out there? It took a total of 20 keystrokes to find my answer. Again, I am not an auto mechanic. I typed “Ford Freestyle Surging” into Google and came up with a number of hits immediately that perfectly matched my car’s symptoms. All of the complaints were associated with the throttle body. Did my technician at Sill-Terhar do any research or due diligence before he replaced the alternator? It is hard for me to believe he did. Again, not feeling comfortable with the idea of bringing the car back to Sill-Terhar, I dropped it off at an auto mechanic shop in our town that came very highly recommended by a friend. The auto technician there immediately confirmed it was the throttle body and advised me that it was a safety issue as well. He directed me to Ford believing that it was Ford’s responsibility to fix this major issue. I took my car to the O’Meara Ford dealership and explained the situation. Luckily O’Meara Ford cares about quality service and the safety of their customers. The service manager at O’Meara contacted Ford Corporate offices and was able to get them to cover all but $50 of the cost of the repair. No one at Sil Terhar offered to help in anyway. I believe that Sill-Terhar Ford owes me $1197.70 which is the cost of the alternator repair. I do not believe the alternator was bad. I would like to know if anyone at that dealership cares about customer service or safety? We are very excited for the new Ford Explorer coming out this year and definitely plan to upgrade to that car within two years. I would not buy from Sill Terhar nor would I bring my vehicle there for service. I look forward to buying from and working with the great team at O'Meara Ford! More