Silko Honda - Service Center

Do not honor appointment times I scheduled a maintneance appointment at the service center for 10am, a time that they stated was available the afternoon before my appointment. I arr I scheduled a maintneance appointment at the service center for 10am, a time that they stated was available the afternoon before my appointment. I arrived the next morning 5 minutes early and found that both service bays were full. When I checked in with the service staff member, he stated that they were busy with walk in customers, and would be delayed in getting to my vehicle. What is the point of scheduling an appointment if it is not honored? This was my first time visiting this location, and will be my last. More

The dealership makes false promises. Total disappointment on every level. we bought a certified used car from Silko Honda. Took them 4 hours to do the paperwork. And then additional 2 Total disappointment on every level. we bought a certified used car from Silko Honda. Took them 4 hours to do the paperwork. And then additional 2 hours for registration. ON the Second day the car was dead. wont start. I called them and they asked me to get the car to Them. Thankfully we have AAA and were able to get it to them and they replaced the battery. The offer was free car washes and every other oil change is Free, when we bought certified used car from them . For free car wash they they just sprinkled water on the car and gave it back. My car would be washed better if I drove in rain, For Oil changes the offer is every other oil change is free. I asked during the sales process and I was informed that I could get one oil change any where and the next oil change is Free. I cross checked by asking, "so its not buy one get one free"? They asserted that I could get oil Change done at any place and the next one would be Free. Well When I took the car in for oil change,I was informed, rather rudely that it was buy one get one deal, over charged me for the service and no they would not diagnose the weird noises car was making without a diagnostic fee, When I spoke with the manager about this behavior, the manager defended him and made personal attacks on me!! The manager got angry and talked to me in a way that was not very appropriate ( to say the least, He thought I was stupid) So far I have not needed to use their so called "Power train warranty" but I am sure that would be a total disappointment too. More

Scaring my wife to get brake pads done at 44000miles I had my wife bring my 2011 pilot for transmission sensor issue. They said it is not covered under power train warranty since it is electronic compone I had my wife bring my 2011 pilot for transmission sensor issue. They said it is not covered under power train warranty since it is electronic component, and quoted just under 400 bucks for the job. Which was fine, but when the service tech Alex scared my wife that the car needs both brake pads right away, I smell something fishy. I have charged brake pads and rotors all my life. My pilot only had 44000miles and I can visually see the outer pads look good in certain angle, but inside pads could be different story, since it touches piston directly, so I told him to give me an estimate only, which was close to $800,(both front, rear and brake flush, no rotors). I went to buy parts right away. She came home and I tooks the wheels off and lift the caliper,(Honda is easy, one screw off, lift and change). Just as I expected still a lot left, probably another 30000miles. I swap it anyways, since I already committed to the job. And I was thinking, if I was there, would this have happened? How many woman customers got ripped off by scare tactics. I called Alex the technician, and asked what did he see for him to determine, it needed brake job immediately? He used the blame game, he said she said. Also later on, I myself found out that I had extended warranty that I purchase at this dealer when purchased new. I mention to Alex, and he said, yes it's covered under that warranty, but has $100 deductible, and transmission flush doesn't get covered. Wow! I was disgusted, but i decided to let all go. Im writing this complaint because, even after 2 month, I'm still waiting for my refund of $105 dollars. I called Alex again and he said he will resubmit the claim. I'm still waiting. So lesson number one. Never buy extended warranty, when buying new, never send your wife or girlfriend for service, and remember dealer is only interested in their favor, they will not go extra mile to look up if you had extended warranty. Silko home of lifetime warranty, ?????? More

I have personally purchased 3 vehicles from this dealership in the past ten years. Members of my family have also experienced greatness from this dealership purchasing nearly 10 vehicles over ten y dealership in the past ten years. Members of my family have also experienced greatness from this dealership purchasing nearly 10 vehicles over ten years. I did not buy my most recent vehicle at Silko however I still choose Silko as my dealership of choice. When it comes to quality of service I always know I can count on you guys. My vehicle was in for an oil change tonight. Low and behold Matt had discovered that my car had no wipper blades. It turns out someone had been going around the neighborhood in the middle of the night steeling them off vehicles! The dealership didn't have my blades on hand, due to the fact that my vehicle is no longer a honda :( , but Hector happened to have a pair that fit! He gave them to me knowing that the forecast would be calling for more rain. They went above and beyond. The guys washed my car and popped them on like it was no big deal. It was a big deal to me and I was out of there quickly and with no worries. I always get service when MJ is on because he is always helpful and makes sure me and my family are safe. He makes real recommondations and leaves out the bologna. It's so nice to know that there are many employees in the service department that are concerned with customer care, safety and satisfaction. There is no question I will continue going to Silko Honda of Raynham! More

Great Dealership Adam and Tony (service manager) are real Great Dealership Adam and Tony (service manager) are real pro's at what they do I give Silko my highest ratings these guys know how to get it right t Great Dealership Adam and Tony (service manager) are real pro's at what they do I give Silko my highest ratings these guys know how to get it right the first time! Great Prices Great Service What more can you ask for!contact me if you like fcroche@aol.com or 508-667-8539 NO question silko honda is an 11 on a 10 scale!!!! More

Had a problem with my car. Unwilling to cooperate with me on the issue. It ended up being a part that was covered under an extended service. We I asked was talked down to, and made to feel unwelcome. on the issue. It ended up being a part that was covered under an extended service. We I asked was talked down to, and made to feel unwelcome. More

SILKO gives you a great deal when purchasing a new or used car and the maintenance and mechanical work is outstanding and on time as scheduled. My family currently has four Hondas and it should be not used car and the maintenance and mechanical work is outstanding and on time as scheduled. My family currently has four Hondas and it should be noted that we have owned Hondas since they were exported to the U.S. and our family members have purchased cars from the dealership for many years. SILKO is an outstanding dealership in all aspects and my family have recommended SILKO to many people including extended family members and friends. More