Signature Dealer Group
Benton Harbor , MI
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JV New Tundra owner Just a great experience. Randy was very thorough explaing the process of getting the vehicle here. He also went over all of the vehicle features in gr Just a great experience. Randy was very thorough explaing the process of getting the vehicle here. He also went over all of the vehicle features in great detail when it arrived. More
Thanks, Barbara! It was great working with you, Barbara, and I really like my new Prius. It's going to be great once I learn all the bells and whistles that are on it. It was great working with you, Barbara, and I really like my new Prius. It's going to be great once I learn all the bells and whistles that are on it. Glad you liked the cake! l More
Great customer service--the place to buy a car!! I just bought my 4th Toyota at Signature . This time I bought a Rav 4. Carl Harris has sold me every car. He does a great job telling you everythin I just bought my 4th Toyota at Signature . This time I bought a Rav 4. Carl Harris has sold me every car. He does a great job telling you everything you need to know about the car, getting all the paperwork done for you and making the whole process a very pleasant experience!! My toyotas have all been excellent cars. I've only gotten new ones because I wanted a new one, not because anything went wrong with my previous one--I've kept all of them for 5-7 years with no problems! I always ask for Carl as I know he will give me excellent service and is very honest about their product. They are usually receptive to giving me a fair price for my trade-in and also a fair price for my new cars also. There is never any pressure to buy, which I like, but they are always there to help me move ahead when I'm ready to make a purchase. I have no doubt I'll be back in another 5 years!! More
Awesome experience...new car purchase Carl Harris provided a professional and friendly atmosphere. He listened very carefully to my concerns including auto make, model, prices and package Carl Harris provided a professional and friendly atmosphere. He listened very carefully to my concerns including auto make, model, prices and packages. Carl never rushed me but rather explained in detail features that the Avalon Limited offered. Without hesitation I title this car purchase "An Awesome Experience" and am very PLEASED! More
Great place to shop for a new car Chris Salinas really listened to what I was looking for in a new car. Even though the first car he showed me was the one I eventually chose, he did sh Chris Salinas really listened to what I was looking for in a new car. Even though the first car he showed me was the one I eventually chose, he did show me other models and makes to compare prices and packages. Chris was very thorough in helping me understand the new features and spent a great deal of time patiently getting this older client into the twenty-first century technology and assured me that I could call him with any further questions at work or on his cell. He was also very helpful with the mounds of paper work.. as well as Theresa Clark, business manager, clearly stated the contents of the application and paper work making the bank loan easy to understand and answered all of my questions, clarifying every piece of paper that needed a signature. She made an overwhelming process less cumbersome, making me feel more confident in making such a big investment. This is the second Toyota I have purchased at this dealership and found their service department to be honest and reliable. This is another big reason I returned to this dealership. More
Great cusotmer service. Very quick process! After searching online for a make and model we were interested in, the website found one near me at Signature in BH. I took my husband there the follo After searching online for a make and model we were interested in, the website found one near me at Signature in BH. I took my husband there the following business day and Boby greeted us when he noticed we looked like we needed help. He wasn't the annoying type to hound us the minute we walked in, but when he discovered we were genuinely looking to purchase he took us under his wing and got us test driving immediately. He processed all our information and asked us to come in later when the paperwork had been processed. This was much better than waiting around for hours. When we returned the vehicle had been detailed and was waiting for us in a showcase garage. Boby went over in detail all the features of the vehicle so we were completely familiar with our new vehicle. The lease option we chose was reasonable for us and the process was considerably easier than that of purchasing. And the icing on the cake....oil changes for only $9.99 for the life of the lease! I highly recommend Signature when vehicle shopping! More
Roadside assistance I had a great experience purchasing my new Hyundai from Al he was very helpful and kind. I would return and send my friends to him. A few weeks after I had a great experience purchasing my new Hyundai from Al he was very helpful and kind. I would return and send my friends to him. A few weeks after purchasing I locked my keys in car. I called Hyundai roadside assistance and they were friendly but I was not at all happy with the assistance provider they sent out. There was damage done to my car and they just left it up in the air. I called Al to let him know about my experience and he immediately began working on the problem. He promised to get to the bottom of it and get it taken care of. He did he followed through. He got Bill Crowder involved from there he checked my car, from his person that took pictures of the damage to the gentleman who tried to clean the panel of my door to the parts manager all were so helpful and friendly assuring me all would work out. They were all great!!! Thank you all so much!! More
mcfaddens mistake i bought my 2007 tundra off mcfaddens rusty the owner told signature to grease my axle and send me down the road so they greased it so when i went and i bought my 2007 tundra off mcfaddens rusty the owner told signature to grease my axle and send me down the road so they greased it so when i went and picked my truck up the light was still on so jeff cross told me what rusty mcfadden told him i was mad not at signature but rusty i bought my truck 3 weeks ago and had it one week so jeff talked to his boss and then they called toyota between toyota and signature they are fixing the axle for me and give me aloaner car they made a bad bad deal with mcfaddens turn around and they treated me like i was theyre customer and i cant tell you how great of a feeling of relief that was thanks More
Great Experience Chris was wonderful to work with! He went the extra mile and was very helpful in getting me acquainted with my new Highlander. I will work with him Chris was wonderful to work with! He went the extra mile and was very helpful in getting me acquainted with my new Highlander. I will work with him again. More
Our car purchase was a very good experience This was the second time we purchased a car from Carl Harris and his team at Signature. Carl listened to us and was most helpfull throughout the trans This was the second time we purchased a car from Carl Harris and his team at Signature. Carl listened to us and was most helpfull throughout the transaction. We were also very impressed with sales manager Larry Arel from Lisbon, NY and business manager, Theresa Clark. What a great team to work with. Thank you all for your efforts. More