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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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March 29, 2023

The service was excellent, courteous and very quick. The dealership is well staffed and well maintained. More

by covenhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

Jared and his team take great care of my car. He always lets me know what is needed, and makes sure I get the facts. I have complete confidence in the work they perform in order to keep my car More

by Jmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2023

Always helpful, polite, professional and personable. Always.get an appointment in a reasonable time and the car is in and out quickly. More

by BillAshby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwardo Mendez
March 26, 2023

Jared is an excellent service writer. I bought my Toyota from another dealer and was so disappointed in the sales department. Have been to several service departments throughout the count More

by Don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

I have used the Sierra Toyota Service Center for many years and always got great service until about the last 2-3 years. Suddenly it became very difficult to get in touch with anybody to schedule servic More

by Connie.hodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melanie Tucker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Sierra Toyota responded

Hello Ms. Hodges, I would like to apologize for the service you received recently and I'll remove your contact information from our system as you've requested. Any additional question or concerns please don't hesitate to reach out. Thank you, Austin Fornof Service Manager austin@sierratoy.com

March 25, 2023

Very nice and fast service! They had us back on the road in no time. Mark was really helpful! More

by Melanie.morrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

Always the best service, completed on time or less. Friendly staff who are always professional. More

by dlblock61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

Friendly and amazing customer service, quick service. Definitely my favorite Toyota to go to for service. I will definitely keep going back. More

by ASHLEESUZANNEKILPATRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

Mark was so great at recommending the appropriate services needed to fix my 94 4Runner. A+ stuff More

by abenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Hubcap came off when driving. Glovebox wasn’t reinstalled correctly- fell on floor. Air filter not replaced with cap left in glovebox. Brakes still squeak. Overcharged for substan More

by Darrelllmccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown mechanic zero star
Mar 23, 2023 -

Sierra Toyota responded

Hello Mr. Mccoy, The wheel center caps are made of plastic that does get brittle over time. The technician noticed that the three wheel center caps were loose during removal. We can order replacement wheel center caps however none are available and they would go on a backorder. The glove box is removed to check the cabin air filter and that filter was recorded in the yellow. Yellow indicates some dirt is present however it's not enough for replacement. Glove should of been properly reinstalled once the inspection is completed which I apologize for not completing correctly. Front brakes were replaced last month and the rear brakes are still in good life. If you're still getting noise from the brakes we would need to reinspect to find root cause of noise. If you would like to schedule an appointment to address any of these items please send me an email and we can schedule. Thank you, Austin Fornof Service Manager austin@sierratoy.com

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