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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
363 Reviews

363 Reviews of Sierra Subaru of Monrovia - Service Center

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February 10, 2024

Yadira Cedillo was amazing and knew her stuff. She kept me informed and updated throughout the entire process (a safety recall), which was very reassuring. For another issue she even went outside More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
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Feb 13, 2024 -

Sierra Subaru of Monrovia responded

Mario, thanks for the fantastic review of Yadira! Yadira is the consummate advocate for our guests, and we're pleased she took exceptional care of you and your vehicle at this visit. Thank you for continuing to choose Sierra Subaru!

February 02, 2024

Raphael took good care of me, finding a loaner. Quick turnaround. Thanks! Haikus are easy. But sometimes, they make no sense. Refrigerator. (15 word minimum) More

by 06 ForesterXT
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Sierra Subaru of Monrovia responded

Thanks for the positively poetic review! We're pleased Rafael provided you with an accommodating experience in our service department. We look forward to your next visit!

February 01, 2024

Rafael Ibarra was very courteous and friendly. My visit at Sierra Subaru in Monrovia was flawless. More

by Subaru24rocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Sierra Subaru of Monrovia responded

Awesome! We're very happy to hear that. Rafael is an amazing person to work with, and always has our customers' best interest in mind. Thank you for choosing Sierra Subaru for your automotive needs!

January 31, 2024

1) Differences between quoted price (on phone) and actual cost 2) 2015 Forester needed new axles and control arms without any collisions or significant road events 3) Refused to recap differences in costs More

by lewwatson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Vega
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime, Tony
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January 31, 2024

Yadira Cedillo was a charm, got me in and out expediently and the service was optimal. More

by Dwn15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
Report | Print
Feb 01, 2024 -

Sierra Subaru of Monrovia responded

Thanks for taking the time to review your service experience! We're happy Yadira handled your visit with great care and got you safely back on the road in a timely manner. We hope you'll continue to choose Sierra Subaru for all your automotive needs!

January 28, 2024

This is the best place to bring your Subaru, Yadira Cedillo provides excellent customer service. More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Sierra Subaru of Monrovia responded

Thank you for your kind review, Rene! We truly appreciate your continued business, and we're glad Yadira has always taken such great care of you and your Subaru. Thank you for making Sierra Subaru your #1 choice for service.

January 27, 2024

Pleasant dealership. They do a good job. Highly recommend for good service. Only downside is that have to wait too long for work to be completed. More

by Judiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Sierra Subaru of Monrovia responded

Thank you for honoring us with your patronage! We're so pleased our team continues to serve you well, and we're grateful for your patience whenever your service has been delayed. Get in touch the next time we may be of assistance. We're always here for you!

January 25, 2024

As always a great experience with the service department! Veronica really went above and beyond. More

by Laurathelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
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Jan 26, 2024 -

Sierra Subaru of Monrovia responded

Laura, Thank you so much for leaving Veronica this amazing review! We are glad to hear that Veronica took great care of you and your automotive needs. We are happy to know that she went above and beyond for you. Please do not hesitate to let us know how we may be of further service to you.

January 23, 2024

My 2nd visit to Monrovia Subaru. Couldn't be tter. I'm glad I bought a Subaru. More

by AltadenaKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Sierra Subaru of Monrovia responded

Thank you for your positive review! We are honored by your repeat business, and we are so glad that our team provided you with 5-star service. Your satisfaction means so much to us. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 17, 2024

Great service and experience! Will recommend and go back for future service! Thank you very much! More

by Julian alonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica
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Jan 18, 2024 -

Sierra Subaru of Monrovia responded

Thanks for letting us know our service team did a great job, Julian! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

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