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Sierra Subaru of Monrovia - Service Center
Monrovia, CA
353 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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353 Reviews of Sierra Subaru of Monrovia - Service Center
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February 04, 2022
Friendly and courteous service. I was greeted as soon as I arrived. My advisor Jennifer Sauer was the best! She was, at first, my phone contact and arranged for my services. At the dealership she then got t I arrived. My advisor Jennifer Sauer was the best! She was, at first, my phone contact and arranged for my services. At the dealership she then got the paperwork done and arranged for my Lyft rides home/back to dealer. The service I received from ALL the employees that day will bring me back when my car needs their assistance! More
by 2mojomaya
Employees Worked With
Other Employees :
Jennifer Sauer, Candis Dellaripa, Steven Gomez, Victor Martinez
January 31, 2022
I recently had my 2019 Outback serviced at Sierra Subaru of Monrovia. The service was excellent! Jennifer Sauer, our service advisor was amazing! She was so efficient & very helpful! She was very knowle of Monrovia. The service was excellent! Jennifer Sauer, our service advisor was amazing! She was so efficient & very helpful! She was very knowledgeable & answered all of our questions. We were pleased with the service & we will return again for our 30,000 mile service! Thank you! Susan C. More
by slcurwen
Employees Worked With
Jennifer Sauer
January 10, 2022
I was very pleased with the service I received at Sierra Subaru of Monrovia. My Outback was vandalized having a side window totally smashed out. This difficult situation was eased for this 73 year-old custo Subaru of Monrovia. My Outback was vandalized having a side window totally smashed out. This difficult situation was eased for this 73 year-old customer by Rafael Ibarra, Chris Cofield, and Service Manager Candis Dellaripa. As always, I received excellent attention and service and had my Outback fully cleaned and repaired two days later all in one day. Thank you! More
by marieha
January 08, 2022
The employees at Sierra are so very professional and helpful. They listen closely and solve all my issues and concerns. They even paid for me to have a Lyft home so I didn't have to wait. I will continu helpful. They listen closely and solve all my issues and concerns. They even paid for me to have a Lyft home so I didn't have to wait. I will continue to be a satisfied customer. More
by daleaslaughter
January 05, 2022
Victor checked me in efficiently and competently with courtesy. He said the service would take an hour and a half. It did. I’m an old man. He was respectful. There is a nice waiting area. I brought a courtesy. He said the service would take an hour and a half. It did. I’m an old man. He was respectful. There is a nice waiting area. I brought a book. The tv was on too loud. They turned it off for me. My only complaint: The online appointment program seemed to work fine, but when I went to check in, there was no record. Maybe I neglected to push SEND or something. The price was fair I suppose. (Everything costs too much these days.). Thank you Victor. More
by lawrencesteimle
Employees Worked With
Victor Martinez
May 16, 2021
Smooth and easy car buying experience! Michael was very straightforward and professional and very easy to talk to. He provided the necessary resources to help me make a good decision. straightforward and professional and very easy to talk to. He provided the necessary resources to help me make a good decision. More
by camaro90
February 25, 2021
George Lin , Jennifer, and David were all wonderful to work with. My husband and I were very indecisive...we started looking at used cars, then investigated leasing, went back to looking at used cars, dec work with. My husband and I were very indecisive...we started looking at used cars, then investigated leasing, went back to looking at used cars, decided to buy a used car and then changed our minds and ended up leasing. George was incredibly patient and got every scenario priced out for us. Jennifer helped by explaining the different trim levels and engines , also gave us boxes to help move stuff out of our trade in. David made the financing step easy. Subaru Monrovia is a very gracious dealership. More
by Susan
Employees Worked With
Jennifer, David Truong, George Lin
April 08, 2020
Four hours for a two hour job! I went in for the air bag recall. Advisor Ibarra stated it would be two hours to complete the job. I would wait for the vehicle. During the four hours I went in for the air bag recall. Advisor Ibarra stated it would be two hours to complete the job. I would wait for the vehicle. During the four hours, not one person cleaned the "waiting room" despite Subaru of America claim the service areas would be cleaned regularly. Coffee was good, fruit rolls as a snack. Tap water for water. But during the four hours, Ibarra was observed to be shipping online at Best Buy for PS4, how unprofessional while I waited and waited. He gave me the bad news I 'needed a water pump' but it wasn't in stock, would have to be ordered - cost 699, plus 300 dollars for labor. Later, a male customer was told his bad news, major work needs to be done, very costly, but his advisor gave him a great deal at $600 dollars! Wow, I must be chopped liver, or heaven forbid, a female. Anyway, it was freezing and I was beginning to feel ill from the cold, so upon walking around and observing the service bays, my car was abandoned, no one working on it after three hours! After seeking the service manager, not available, and taking a faraway shot of my vehicle not being service, suddenly two people were inside working on it! After four hours, it was ready. I was shivering cold by then so took off and hope to never have to go to that horrible, unprofessional place again. More
by Monroe-via
