Sierra Subaru of Monrovia - Service Center

I am very grateful and lucky Sierra Subaru was able to find an opening for in their service department in the afternoon when I called in the morning. Jamie in the service department was quick in processin find an opening for in their service department in the afternoon when I called in the morning. Jamie in the service department was quick in processing my documents when I arrived. And when the work was done, Jamie showed me the results on paper and what is needed the next time. It was great that The Sierra Subaru team text me during my appointment and to text them back if I needed anything. Thank you Sierra Subaru Team. More

Catherine was great from the moment I stepped into the Service Dept! She was wonderful, friendly, professional, on top of my visit, and had a friendly smile! I observed that the employees were all friend Service Dept! She was wonderful, friendly, professional, on top of my visit, and had a friendly smile! I observed that the employees were all friendly and eager to help, not always the case in our society. I will be returning to Sierra Subaru with this level of service. Your technician, Ismael, I believe did a good job. I need to return shortly, at that point will know if all the issues were resolved, only reason I didn't give a 5 star rating. More

I was due for a 24 month free service but missed the date due to Covid. My service advisor Rafael Ibarra covered me anyway, and there was no charge. My car was ready on time. I plan to have all future work d due to Covid. My service advisor Rafael Ibarra covered me anyway, and there was no charge. My car was ready on time. I plan to have all future work done at Sierra Subaru. More

Catherine was extremely helpful in assisting me with my first oil change experience at Subaru first oil change experience at Subaru More

My last service visit was quick and with minimum hassle. Jaime did a good job of keeping me apprised of the progress and the work was done earlier than the estimated time for completion. Jaime did a good job of keeping me apprised of the progress and the work was done earlier than the estimated time for completion. More

Jennifer offers the best customer service time and time again. Thoroughly explains the process and will always follow up to ensure I was taken care of. again. Thoroughly explains the process and will always follow up to ensure I was taken care of. More

Rafael Ibarra, my service representative was very helpful and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. More

Excellent customer service overall and my service advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend R advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend Rafael and his service advisor guidance. A+ customer service. More

I worked with Jaime Vega and truly appreciate how knowledgeable and responsive he was. I was able explain the issue that I was experiencing and he was able to identify the possible root causes of th knowledgeable and responsive he was. I was able explain the issue that I was experiencing and he was able to identify the possible root causes of the issues. I appreciate this because I was not familiar with the vernacular and he was able to explain everything to me in plain English. Then he would have 2-3 recommendations to resolve the issue which gave me plenty of options to work with. In addition, his relationship management was great. He was responsive and despite all of the other cases he had, he never made me feel like I was just 1 of many clients. More

Everyone specifically Jennifer at the service department were very helpful and accommodating. She patiently showed me how to set up the maintenance reminder in my Ascent and also explained what services I w were very helpful and accommodating. She patiently showed me how to set up the maintenance reminder in my Ascent and also explained what services I would need the next time (changing of tires). More