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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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September 23, 2022

Prompt, efficient, friendly service. The service representative Devon was personable, and professional, and explained what would be covered in the car maintenance, and explained what was More

by harinckgloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Sep 23, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for sharing your wonderful review of our service department! We are so happy your visit was a pleasant and informative one. Your satisfaction is our top priority so it is important to us to be thorough and get you safely back on the road in a timely manner. We hope to make your next appointment just as great, so don't hesitate to give us a call if we may ever be of assistance to you and your vehicles. It is our pleasure. See you next time!

September 21, 2022

Customer Service front desk staff is always friendly and competent. The waiting area is clean and comfortable. The service is completed within the expected time. And, on the first and third Tuesdays, comple More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much, Dave! We really appreciate hearing your positive feedback. Your satisfaction with every aspect of your experience is very important to us. We hope to see you some time over a cup of coffee and look forward to servicing your vehicles again. Until next time, take care!

September 14, 2022

Great customer service! Completely satisfied with the service adviser. She was friendly and knowledgeable. 5 stars More

by Apriltapia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your wonderful review! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

Sep 15, 2022 -

Sierra Subaru of Monrovia responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sierra Subaru of Monrovia. We hope you continue to choose us for all your automotive needs! Take care!

September 14, 2022

The service rep. , Catherine Camacho was good. The service was completed in the time she said it would be. The waiting area was clean and the coffee and waters made w More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Bejjani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Sierra Subaru of Monrovia responded

Hello Chris, we're happy you found our staff to be so supportive during your experience here at Sierra Subaru of Monrovia. We hope you continue to choose us for all your automotive needs! Take care!

September 14, 2022

Everyone at the dealer is always friendly and my car gets serviced in a timely matter. More

by hszeto85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team consistently provides you with nothing less. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

September 10, 2022

I had an oil change and tire rotation done. I am currently waiting for a call back when a part comes in for my rear window More

by Lawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Sierra Subaru of Monrovia responded

Hello Lawrence, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 26, 2022

Overall I am quite satisfied with Sierry Subaru of Monrovia. The one area that I think could use some work is in explaining the EFB or start-stop batteries that are required in Foresters. I spoke with More

by j.raith
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Sierra Subaru of Monrovia responded

Thank you for taking the time to share this feedback. It is always a pleasure to hear from our guests; and we will certainly discuss your comments with our team, as we aim to enhance our services in every possible way. We greatly appreciate the opportunity to work with you, and we hope to see you again the next time you are in need of automotive service!

August 23, 2022

Very helpful and friendly. Antonio Sandoval was more than helpful getting me the right services for my vehicle. Very friendly staff as well to make the experience smooth and ea More

by Andreas D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Sandoval
Aug 24, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your wonderful review! We are happy to hear that our team could provide you with a smooth, top-notch experience! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 11, 2022

The dealership is nice, clean, and a friendly staff. I'm not going to blame them for the cost of my service, however, it was OUT OF CONTROL. $127.00 for an oil change. Yes, you are reading that correctl More

by rlookabaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2022

Great service and was a positive experience. I will definitely be back! Well done all. More

by Subaru Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with a top-notch experience! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

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