Sierra Subaru of Monrovia - Service Center
Monrovia, CA
355 Reviews of Sierra Subaru of Monrovia - Service Center
Prompt, efficient, friendly service. The service representative Devon was personable, and professional, and explained what would be covered in the car maintenance, and explained what was The service representative Devon was personable, and professional, and explained what would be covered in the car maintenance, and explained what was done and advised up coming service needs. More
Customer Service front desk staff is always friendly and competent. The waiting area is clean and comfortable. The service is completed within the expected time. And, on the first and third Tuesdays, comple competent. The waiting area is clean and comfortable. The service is completed within the expected time. And, on the first and third Tuesdays, complementary coffee and donuts are offered, together with staff to answer tech and other questions about our car features. More
Great customer service! Completely satisfied with the service adviser. She was friendly and knowledgeable. 5 stars Completely satisfied with the service adviser. She was friendly and knowledgeable. 5 stars More
The service rep. , Catherine Camacho was good. The service was completed in the time she said it would be. The waiting area was clean and the coffee and waters made w , Catherine Camacho was good. The service was completed in the time she said it would be. The waiting area was clean and the coffee and waters made waiting for the car very easy. However, there was finger grease marks on the inside door handle and on the fabric between the windshield and the door. I would have given an excellent rating. More
Everyone at the dealer is always friendly and my car gets serviced in a timely matter. serviced in a timely matter. More
I had an oil change and tire rotation done. I am currently waiting for a call back when a part comes in for my rear window I am currently waiting for a call back when a part comes in for my rear window More
Overall I am quite satisfied with Sierry Subaru of Monrovia. The one area that I think could use some work is in explaining the EFB or start-stop batteries that are required in Foresters. I spoke with Monrovia. The one area that I think could use some work is in explaining the EFB or start-stop batteries that are required in Foresters. I spoke with several people over the course of my experience with a dead battery and gradually came to an understanding about the batteries, but I think the explanations from service staff could have been better. Although I was shown alignment pages I also would have appreciated a brief rundown on the life left in the tires and anything else that was notable during the 30,000 mile servicing. Jaime Vega was my main contact but I spoke to several other people as well. The technician who set my clock and replaced the battery in my key fob was excellent. The customer waiting area was clean and quiet which I appreciated. Thank you. More
Very helpful and friendly. Antonio Sandoval was more than helpful getting me the right services for my vehicle. Very friendly staff as well to make the experience smooth and ea Antonio Sandoval was more than helpful getting me the right services for my vehicle. Very friendly staff as well to make the experience smooth and easy, thank you to Alondra Gonzalez for the help in getting me out the quickly with a temporary vehicle. More
The dealership is nice, clean, and a friendly staff. I'm not going to blame them for the cost of my service, however, it was OUT OF CONTROL. $127.00 for an oil change. Yes, you are reading that correctl I'm not going to blame them for the cost of my service, however, it was OUT OF CONTROL. $127.00 for an oil change. Yes, you are reading that correctly. Granted, I did have full synthetic oil, but come on now... Last time it was $79.00 and that included a tire rotation, but not this time, that was extra. I have 230K on my 2013 Outback, and get the oil changed every 5K miles. I switched from another dealer because of other issues with my sons 2021 WRX-sti purchase. I am going to check around to see what deals I can find next time, because nothing was offered to me for this service. More
Great service and was a positive experience. I will definitely be back! Well done all. I will definitely be back! Well done all. More