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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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October 18, 2022

Devon was outstanding he explained everything to me and very nice. The Service was done and l was out of there fast. Thank you Devon More

by Beverly spedden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Oct 19, 2022 -

Sierra Subaru of Monrovia responded

Beverly, Thank you so much for your excellent review! Offering thorough and efficient service is so important to us, and we are glad that Devon provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

October 16, 2022

Sierra Subaru of Monrovia is always providing us with excellent service. And shout out to Mr Devon Seo for his outstanding customer service for assisting my wife with the car maintenance. More

by litoconste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Oct 17, 2022 -

Sierra Subaru of Monrovia responded

Hey, thanks so much for your 5-star review of Devon and Sierra Subaru! We're glad Devon has always provided your wife's vehicle with the utmost care to keep your family safe. It is our pleasure to keep your vehicles in their best condition, so please don't hesitate to call whenever Devon and the team can assist you again. See you next time!

October 13, 2022

Parts department was amazing and so was Catherine and Jaime in the service department and Chris and another woman who scheduled my service appt. Everyone is as kind and attentive to my needs! More

by Ms Apple J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your kind review, Ms Apple J! We're delighted to hear that everyone involved in your service visit provided a helping hand. We certainly hope you'll visit all of us again at Sierra Subaru of Monrovia but until then, drive safe and take care!

October 10, 2022

Excellent customer service from Catherine Camacho. Need to improve with the car wash. Service was regular oil change. More

by Wnromani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to share your positive feedback on Catherine! We're delighted to learn that Catherine took excellent care of you and made your visit with Sierra Subaru an overall success. We will certainly take your feedback into consideration but please feel free to give us a call if there is anything further we can help you with. We're here for you!

October 09, 2022

Excellent customer service, efficient, & trustworthy. I recently went to service my WRX and Devon Seo was the advisor that went above and beyond to make certain that my car is as good as new. I went to g More

by Chrisltu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Oct 10, 2022 -

Sierra Subaru of Monrovia responded

That's wonderful news! Thanks so much for letting us know how great your visit with Devon was. We're pleased everything worked out so well for your WRX, thanks to Devon's care and attention to detail. We hope to do it again some day when your vehicle needs any servicing, so please give us a call whenever we may be of assistance to you. See you next time!

October 06, 2022

Parts department did not provide my Costco 15% discount for my rear view mirror, which was the most expensive part of my purchase. When I questioned him, he did not reply. Servide staff was very helpful. W More

by deaf Viet Veteran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Oct 10, 2022 -

Sierra Subaru of Monrovia responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 04, 2022

Always a good experience to deal with Sierra Subaru in Monrovia, where I purchased my new Forester in Jan. 2022. Latest service was 12K regular service (oil change, tire rotation, check & fill fluids, etc More

by Kowloon Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Sierra Subaru of Monrovia responded

Hi, Dave! We're delighted that Rafael made your Forester's service appointment so thorough and satisfying. We look forward to making your next appointment just as superb, so feel free to give us a call whenever we may assist you again. Thanks for stopping by!

October 03, 2022

Catherine Camacho was very helpful and courteous when assisting me in getting my Outback serviced. More

by johnpayne64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much for your positive review of Catherine! We are so pleased to know Catherine made your Outback's service appointment so thorough and pleasant for you. We'd love to make your next visit just as great, so please don't hesitate to give us a call whenever we may be of service again. Until then, drive safe and take care!

September 30, 2022

Thank you to Subaru Monrovia. I especially found that they take their customers concerns very seriously and of course provided us with an excellent experience. Thank you to Servi More

by carlosrcordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not Listed
Sep 30, 2022 -

Sierra Subaru of Monrovia responded

Carlos, thank you so much for stopping by to share this fantastic review of Tony! We're delighted you had such an outstanding service appointment, thanks to Tony's expertise and communication. We look forward to making your next visit just as great. Until we see you again, please drive safe and take care!

September 30, 2022

We have great experiences with this dealer. We feel we can trust this dealer whenever we need service. More

by lawrpl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon S.
Sep 30, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much for your continued business and for sharing your positive feedback! We sincerely appreciate your confidence in our service team and see it as an honor to keep your vehicles in top condition. We hope to continue servicing your family's vehicles for years to come. If we may ever assist you with any automotive needs, as always, feel free to give us a call. It is a pleasure to serve you. See you next time!

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