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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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November 04, 2022

Everyone and everything was super excellent since the beginning to the end specially Rafael he helped me more than I could ask for thank you for everything More

by Lucydo71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Sierra Subaru of Monrovia responded

That's wonderful news! Thanks so much for the 5-star review of Rafael and Sierra Subaru. Our top priorities are your safety and complete satisfaction, so we're happy Rafael made sure you and your vehicle were well taken care of. Please don't hesitate to call if we may be of any assistance to you again. We look forward to it!

November 01, 2022

Jaime Vega was great from start to finish. he greeted upon entry into the building and listened to the purpose of the visit. He processed the paperwork immediately and kept me up to date on More

by gmyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Sierra Subaru of Monrovia responded

Sounds like the perfect service visit! Thank you for stopping by to let us know what a great job Jaime did taking care of you and your vehicle. We hope to do it again some day, so please give us a call whenever you have an automotive need. We're here for you. Thanks for choosing Sierra Subaru!

Nov 07, 2022 -

Sierra Subaru of Monrovia responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 01, 2022

I had read several negative ratings for Sierra Subaru of Monrovia. Devon Seo was helping me with a number of items. He was extremely professional, patient and took care of every issue that same day. Thanks More

by Marcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Nov 01, 2022 -

Sierra Subaru of Monrovia responded

Hi, Marcia! So nice to see your 5-star review today. Thank you for your vote of confidence in Devon and our service team. Providing our guests and their vehicles with convenient, thorough service is extremely important to us, so we're glad you felt Devon handled your vehicles issues accordingly. We look forward to making your next visit just as reliable. Until then, drive safe and take care!

October 31, 2022

I appreciate that my attendant was helpful friendly and was knowledgeable and answered all my questions. More

by ajacques
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Nov 01, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much for the 5-star review of Devon and your service visit! We're pleased to know Devon made sure your questions were answered and your service was handled in a pleasant and timely manner. Please don't hesitate to give us a call for any and all of your automotive needs. We're happy to assist you. See you next time!

October 28, 2022

Great service from Devon Seo! Actually the technician made a mistake during the previous service but this time they were very responsible and took care of the problem for me witho More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Nov 01, 2022 -

Sierra Subaru of Monrovia responded

Richard, thank you so much for sharing your thoughtful review of Devon! We certainly agree with your sentiments and greatly appreciate the chance to make things right. We're glad Devon has been such a reliable service advisor for you and we look forward to making your next service visit just as great. Thank you for choosing Sierra Subaru!

October 27, 2022

Excellent customer service. Devon was very helpful. Highly recommend them! Will be back for all services More

by Alexa Roush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Nov 01, 2022 -

Sierra Subaru of Monrovia responded

Hi Alexa, we really appreciate your great feedback! We hope to be of service to you again! Take care!

October 26, 2022

They are always able to get me an appointment within a day or two of my calL. Jaime is friendly and knowledgeable and goes out of his way to lessen the blow in my car requires expensive work. More

by Megs9959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much for your positive feedback on Jaime and our service department! It is our pleasure to get your vehicle in for servicing as soon as mutually possible to make sure you're safe driving it. We're glad Jaime provides supportive communication to make your visits as painless as can be. We look forward to making your next appointment with us just as reliable. See you then!

October 25, 2022

Good service. Very nice employees, especially Catherine Camacho. She's been taking good care for my Outback. More

by HuyDo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sierra Subaru of Monrovia responded

Thanks for your kind review of Catherine at Sierra Subaru! We're glad Catherine has provided you and your Outback with the utmost care and attention. We sincerely appreciate your continued business and hope to serve you for many years to come. Please give us a call if we may be of any assistance to you or your Outback at any time. We'll see you next time!

October 25, 2022

The people at the service center were very kind and welcoming. The service center itself was clean and a comfortable place to stay while I waited for my car. More

by mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Sierra Subaru of Monrovia responded

Hi, Mia! Thank you for your 5-star review of our service department. We're happy you found the customer lounge to be a pleasant area to wait for your vehicle's service to be completed. Your satisfaction with every aspect of your visit means a lot to us and we hope it will bring you back some day when we may be of service to you again. Thank you for choosing Sierra Subaru!

October 22, 2022

Good service. Work was done efficiently. Service was excellent. The waiting room was comfortable and clean. More

by jayrziegler
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sierra Subaru of Monrovia responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

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