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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
353 Reviews

353 Reviews of Sierra Subaru of Monrovia - Service Center

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September 05, 2024

The time taken to diagnose the problem with my windshield wiper squirter was way too long. It took one and a half hours before I heard anything about it. Once it was diagnosed, the estimate for fixing it was More

by JCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Sierra Subaru of Monrovia responded

We appreciate your feedback, and are pleased Rafael's support ultimately made this a positive experience for you. Please do not hesitate to reach out if Rafael and the Sierra Subaru team may be of service to you again. It is our pleasure to assist you.

September 03, 2024

Easy to set up an appointment, get a lift to work and then back while dealing with professional and wiell experienced people at the counter as well as a mechanics. More

by screspo_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Sep 04, 2024 -

Sierra Subaru of Monrovia responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit was convenient and straight-forward. See you next time!

September 03, 2024

My service advisor helped me thru my service from checking in my car to picking it up the next day. Even helped me negotiate with my cost of service. Thank you. More

by densnb78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alain Barragan
Sep 04, 2024 -

Sierra Subaru of Monrovia responded

Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

August 29, 2024

Rafael Ibarra's excellent customer service is beneficial in making sure everything is good for me, More

by irmmac51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Sierra Subaru of Monrovia responded

We're happy you enjoyed an accommodating and thorough visit with Rafael! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Subaru for the best service!

August 25, 2024

Alain Barrington was absolutely wonderful! Knowledgeable and a very kind person. He made spending so much money almost bearable 😊 More

by sandi2leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alain Barrington
Aug 26, 2024 -

Sierra Subaru of Monrovia responded

Sandi, thanks so much for mentioning all the aspects of your dealership visit that stood out. We especially appreciate your kind words and recommendation of Alain's expertise. We'd love to work with you again some day!

August 16, 2024

Jaime Vega helped me to get in and out of the dealership quickly without any hassle! More

by MattP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Sierra Subaru of Monrovia responded

Matt, thanks for the awesome feedback on this experience! We're pleased Jaime provided you with an efficient and accommodating service visit. We wish you safe travels until you visit us again some day!

August 14, 2024

Yadira Cedillo was very helpful and courteous. She explained well the recommendations of service needed of my car. More

by donmasic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
Aug 14, 2024 -

Sierra Subaru of Monrovia responded

Thank you for sharing positive feedback on Yadira! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Yadira provided for you. We look forward to your next visit!

August 08, 2024

Yadira Cedillo was a great service writer, and made sure my additional requests were taken care of. More

by craigskeet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
Aug 09, 2024 -

Sierra Subaru of Monrovia responded

Craig, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Yadira provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

August 03, 2024

Jaime Vega was the one who assisted me with my car and he made sure to explain to me why this and that service or repair was needed. He made sure that the part I was looking for and needed will be available More

by mags_mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sierra Subaru of Monrovia responded

Thank you so much! We're pleased you had another great service experience with us, and that Jaime made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

July 29, 2024

Sierra Subaru always provides excellent service at a reasonable cost. During my last visit Yadira Cedillo was my service advisor. She was really thorough, answered all my questions, and was very profess More

by T. B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
Jul 30, 2024 -

Sierra Subaru of Monrovia responded

We're so happy you enjoyed an accommodating and thorough visit with Yadira! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Subaru!