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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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November 20, 2022

I was very pleasantly surprised with the great service I received the day of my oil change. Was told that it would be done in about an hour and got a call from Devon at that time AND was told that he washed More

by JennaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Nov 22, 2022 -

Sierra Subaru of Monrovia responded

Jennab, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 19, 2022

Excellent service. Rafael Ibarra was very polite. Wonderful service and excellent communication. If it was up to me i would give him a raise in pay More

by sacramentosalazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Sierra Subaru of Monrovia responded

Sacramentosalazar, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 18, 2022

I am impressed with the service I received at Suburu Monrovia, I have been to Suburu Glendale and can say that your service is superior. I was helped by Raphael Ybarra, he was helpful, courteous and kep More

by A Robles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Sierra Subaru of Monrovia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sierra Subaru of Monrovia. We hope you continue to choose us for all your automotive needs! Take care!

November 18, 2022

Catherine Camacho was very professional, kind and answered all my questions. It was about an hour later , I asked if my car was ready and she took upon herself to find out and drove my car to the fro More

by Nsstrong45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Sierra Subaru of Monrovia responded

How nice! Thank you so much for your lovely review of Catherine. We're pleased your service visit was done thoroughly and you were safely back on the road in a timely manner, thanks to Catherine. We hope you will come back and see us for your vehicle's next check-up. Thank you for choosing Sierra Subaru!

November 18, 2022

Rafael and the Sierra team are awesome! They made sure to take care of me efficiently, promptly and kept me informed throughout the visit to the service department. I recommend their servic More

by Erica Lee Kline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Sierra Subaru of Monrovia responded

That's exactly what we hoped you would say, Erica! Thank you for letting us know we're doing service right. We're so happy Rafael consistently treats you and your vehicle with the utmost care and thoroughness. We sincerely appreciate your business and your thoughtful feedback. Thank you for always choosing Sierra Subaru!

Nov 19, 2022 -

Erica Lee Kline responded

You’re so welcome! It’s truly my pleasure. Means so much these days.

November 16, 2022

Rafael Ibarra gave me excellent service! !!! He was very attentive and kind. I will be sure to recommend to all my friends and family. More

by lndaslx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Sierra Subaru of Monrovia responded

Hi Lndaslx, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 15, 2022

Best service I’ve ever received ! Everything was well organized and on time ! I highly recommend going to Sierra Subaru for service and sales ! More

by Ejay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Sierra Subaru of Monrovia responded

Hi, Ejay! Thanks so much for your 5-star review of Rafael. It's very important to us that our guests and their vehicles have a thorough and convenient service visit, so we're happy Rafael made sure you were well taken care of and safely back on the road in a timely manner. We hope to make your next visit just as great!

November 15, 2022

Jaime Vega is a great asset to this team. He’s great and very nice and keeps you up dated along the process of repairs More

by pmatticks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Sierra Subaru of Monrovia responded

We sincerely appreciate your business and your positive feedback on Jaime! We're glad Jaime provided you with an accommodating and pleasant experience at Sierra Subaru. We hope to assist you again some day, so please give us a call when ever that may be. Thanks so much for the 5-stars!

November 07, 2022

Catherine Camacho was very helpful and courteous. I missed my final complimentary service, but she was still able to provide it to me. Service was fast and I got a free Lyft and car wash. More

by Vfabricante
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Sierra Subaru of Monrovia responded

Isn't Catherine wonderful? Thank you so much for sharing your 5-star review! We're pleased your service visit with Catherine turned out to be more valuable than you had imagined. Your satisfaction and safety are our top priorities, so we always want to make sure you're well taken care of. Thank you so much for choosing Sierra Subaru!

November 04, 2022

Service is always exceptional at this facility. Jaime Vega is professional, communicative and helpful. We wouldn’t want to visit another dealership! More

by haroldhupp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much for your positive feedback and loyalty to Sierra Subaru! It is our pleasure to keep your vehicles in their best condition, and we're delighted Jaime provided such an accommodating service visit for you. We hope to make your next visit just as superb!

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