Sierra Subaru of Monrovia - Service Center

Diane Brereton was my service rep. She was excellent. Very pleasant, efficient and knowledgeable. Sierra Subaru is under new ownership and you can really see the difference in a posit She was excellent. Very pleasant, efficient and knowledgeable. Sierra Subaru is under new ownership and you can really see the difference in a positive way. More

Diane Brereton was extremely helpful and efficient. She made my servicing my car easy and fast. Diane was friendly and conscientious. She welcomed me when I arrived with a smile and made me feel at eas She made my servicing my car easy and fast. Diane was friendly and conscientious. She welcomed me when I arrived with a smile and made me feel at ease. Diane explained all that was going to be done for my servicing and the estimated time of completion. Wonderful service overall. More

I was promptly greeted upon arrival and direct to my service advisor, Catherine Camacho, who gave me service options. That allowed me to pick the best option for my vehicle. Also, the service was comple service advisor, Catherine Camacho, who gave me service options. That allowed me to pick the best option for my vehicle. Also, the service was completed quicker than expected. More

Jaime Vega is a pleasure to work with. He is attentive and makes sure that all service is done properly and timely. He is attentive and makes sure that all service is done properly and timely. More

Jaime Vega is why I come to sierra Subaru. Always look forward to seeing him and his advice when it comes to mt legacy. Very nice guy and down to earth...he's a great asset to this dealership. Always look forward to seeing him and his advice when it comes to mt legacy. Very nice guy and down to earth...he's a great asset to this dealership. More

After 2 weeks and 4 phone calls I finally got a service appointment. I called the claim department in New Jersey about the radio and media system and I guess they didn't tell your service department about appointment. I called the claim department in New Jersey about the radio and media system and I guess they didn't tell your service department about getting a replacement..guess that falls on the New Jersey claims department. More

The service exceeded expectations. There were no delays with my appointment time, I was immediately greeted and helped by a customer service person, Catherine Camacho, who was excepti There were no delays with my appointment time, I was immediately greeted and helped by a customer service person, Catherine Camacho, who was exceptionally good at what she does. She understood the service issue I had come in for, she arranged for Lyft rides to and from the dealership, and when I came back, she greeted me outside before I even got inside to the service desk. That has never happened before. The experience was very positive and has caused me to be more open about using the dealership for future service. I have always been reluctant as previous experiences usually resulted in long wait times even for something simple like an oil change. This time I was in and out quickly and even got a ride home and was able to get a couple of things done. More

Catherine Camacho was really helpful,professional and courteous. Will go back to get my radio updated. courteous. Will go back to get my radio updated. More

Catherine Camacho was a pleasure to work with on my recent service. I had questions that she was able to answer with detail and expert experience. recent service. I had questions that she was able to answer with detail and expert experience. More

Rafael, Catherine, and all of the staff I've encountered at Sierra Subaru have provided excellent customer service. at Sierra Subaru have provided excellent customer service. More