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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
358 Reviews

358 Reviews of Sierra Subaru of Monrovia - Service Center

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January 23, 2023

Jaime Vega was very courteous and willing to help with getting the service I needed. He was able to answer all my questions and made me feel confident that o would get excellent service. More

by ldd.russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to let us know how happy you were with the informative service visit Jaime delivered. We're pleased he made sure to address all of your questions before safely returning you and your Subaru to the road. We'll see you next time!

Jan 25, 2023 -

Sierra Subaru of Monrovia responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 20, 2023

MANY THANKS fo Catherine Camacho for negotiating with State Farm to have my BRZ's engine wiring harness replaced after squirrels had chewed into it, rendering the car "dead in the water." State Farm wan More

by rawsax
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanics who pulled the engine; installed the harness, and; reinstalled the engine.
Jan 20, 2023 -

Sierra Subaru of Monrovia responded

That is absolutely fantastic! We're thrilled Catherine advocated for the very best outcome for your BRZ. We hope you love driving it again and we look forward to assisting you in the future, whenever you may need us. Thanks for choosing Sierra Subaru!

Jan 23, 2023 -

Sierra Subaru of Monrovia responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 20, 2023

Catherine Camacho made me like she really appreciated my business. She asked questions about any performance concerns i might have. She went over the inspection report thoroughly. I will always asked for he More

by suicide
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Sierra Subaru of Monrovia responded

Suicide, we certainly do appreciate your business and we're so happy Catherine made sure you knew that! We look forward to working with you, side by side, to keep your Subaru in top condition for many years to come. Please give us a call whenever Catherine and the Sierra Subaru team can help you with anything again!

January 19, 2023

Thank you Catherine Camacho for taking care of my wife during her service visit. The follow up afterwards is also impressive. More

by Jessie Escobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Sierra Subaru of Monrovia responded

Hey, Jessie! Your confidence in our service team is an honor we don't take for granted. We're glad Catherine was attentive to your wife during your Subaru's service visit. We hope to emulate this experience at her next service appointment, so please give us a call when the time comes. We'll be here for you!

January 17, 2023

The advisor, Catherine Camacho, is knowledgeable and doing an excellent job in explanation the condition of my car. More

by davyL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much, Davy! Your complete satisfaction means the world to us and we're delighted to know how happy you were with Catherine's expertise and communication. We look forward to making your next appointment just as superb!

Jan 19, 2023 -

Sierra Subaru of Monrovia responded

Hi, we really appreciate your great feedback! Safe travels!

January 16, 2023

Catherine Camacho was so helpful during our recent service appointment. It was a rainy day and she made sure our Crosstrek was pulled up under the bay so we wouldn't get wet when our service was compl More

by Kathalcala
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Sierra Subaru of Monrovia responded

That's great! We're happy Catherine anticipated your needs and made sure the entire visit was done to your complete satisfaction on this rainy day. Thank you for recognizing her efforts with the honor of your thoughtful review. We'll see you and your Crosstrek next time!

Jan 19, 2023 -

Sierra Subaru of Monrovia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sierra Subaru of Monrovia. We hope you have a great day!

January 14, 2023

My overall experience with this service center is very satisfying, I would like to give my special thanks to Jaime Vega. thank you so much for your service. More

by bettychong88@gamail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Sierra Subaru of Monrovia responded

Betty, thank you for giving all the credit to Jaime for your outstanding service experience! We're delighted he provided you with all the support and expertise you needed for this visit. We hope you will come see us again for your automotive needs and wish you the safest of travels until then.

Jan 19, 2023 -

Sierra Subaru of Monrovia responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

January 11, 2023

All the staff at Sierra Subaru has always been helpful and everyone has a smile on their faces. Specia thanks to Rafael Ibarra for helping us and working above and beyond to take care of us and our fores More

by chi_dionisio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your positive feedback and for your trust in our service team! We truly appreciate your business and we're glad Rafael has been such a fantastic service advisor to you and your Forester. We look forward to making your next appointment just as outstanding.

January 11, 2023

The service center is clean, organized and comfortable. The staff is very welcoming and helpful. When you wait for your car to be serviced there is coffee and water and good snacks, as well as WiFi and TV More

by Tess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Tess, thank you for stopping by to let us know how pleased you were with your service visit! We're delighted it was worthy of 5 stars and we hope you will give us a call whenever our service team may assist you again. It is always our pleasure!

January 10, 2023

the reason we continue returning to this dealership for service and a the purchase of second vehicle is because of Mr Jaime Vega. my first purchase on 2011 Mr Jaime Vega welcome us with open arms and gave More

by client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for your kind review of Jaime! We're grateful to you for your continued business and we're sure Jaime will appreciate seeing your thoughtful comments regarding his consistently reliable service to you. That's what it's all about. We'll see you next time!

Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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