Sierra Subaru of Monrovia - Service Center

Always friendly and willing to solve the problems and find ways to minimize the cost to me. find ways to minimize the cost to me. More

Jaime Vega is an honest service advisor. He knows who you are and is very people friendly. Have been coming to Sierra Subaru since 2009. Always wanting to be there for the customer. He knows who you are and is very people friendly. Have been coming to Sierra Subaru since 2009. Always wanting to be there for the customer. More

I would like to thank Jaime Vega, who was smart, efficient, helpful and compassionate in helping me solve my problem. I would also like to thank him for being very quick to resolve my problems, an efficient, helpful and compassionate in helping me solve my problem. I would also like to thank him for being very quick to resolve my problems, and for being very responsive. A truly A+++++ representative that made the experience truly pleasant. Thank you so much. More

Love this location! ! My favorite! Sales and service are always attentive to answer any concerns. ! My favorite! Sales and service are always attentive to answer any concerns. More

Jaime Vega always offers great service. He always helps us keeping our car in tip-top condition. He always helps us keeping our car in tip-top condition. More

WATCH OUT FOR SCAMS and POOR diagnostics! My vehicle is a 2022 Crosstrek with only 16k miles. It is still under warranty. It was making a "humming" noise when it drove. They told me I have My vehicle is a 2022 Crosstrek with only 16k miles. It is still under warranty. It was making a "humming" noise when it drove. They told me I have to pay a diagnostic fee if the problem is not covered under warranty. I agreed. They said my wheel bearings need to be replaced. But they won't cover it because there were scratches marks on my rims! Their diagnostic was that I hit a curb SO HARD that the wheeling broke. I declined because it sounded idiotic! I consulted with a private shop and they agreed with me. So I went to Puente Hills Subaru instead. That was the 2nd nearest Subaru dealer. NOW HERE IS THE INTERESTING PART. They told me THEY DON'T charge any diagnostic fee because my vehicle is still under warranty! So I took it in. They found that my CVT transmission was defective and replaced it! Now the noise is gone. The car drives perfectly fine! NOTHING to do with wheel bearings. xxx. Not only did Monrovia Subau scam me for this "diagnostic fee", but they ALSO MISDIAGNOSED the problem! This place is a joke. STAY AWAY. I was going to contact them for some sort of refund, but I don't feel like playing phone tags. If your PR person reads this, contact me and I am willing to update this review if you refund me my diagnostic fee. More

My third Subie, Forester, Brz and Crosstrek all from this dealership. Need I say more? this dealership. Need I say more? More

A thoroughly professional experience servicing my 2013 XT Forrester for the last couple of years at this dealership. Rafael Ibarra is kind, caring and knowledgeable. My car has not run and handled this smoot Forrester for the last couple of years at this dealership. Rafael Ibarra is kind, caring and knowledgeable. My car has not run and handled this smoothly since it was brand new! More

Catherine Camacho worked with me to set up the right amount of service I could afford and gave me a discount along the way. The team quickly finished the job and I was on my way. amount of service I could afford and gave me a discount along the way. The team quickly finished the job and I was on my way. More

Jaime Vega helped me get a duplicate key fob at Sierra Subaru. I came into the service department close to 5:00 and instead of having me come back the next day, I left less than an hour later with the jo Subaru. I came into the service department close to 5:00 and instead of having me come back the next day, I left less than an hour later with the job completed! The More